Dynamic Manager with a proven track record at V-logis, excelling in contract negotiation and process improvement. Expert in ecommerce operations and inventory management, I drive efficiency and enhance customer satisfaction through strategic solutions and effective problem-solving. Committed to delivering results and fostering strong client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate Key Account Manager
V-logis (A division of V-Trans India Ltd.)
Thane
10.2024 - Current
Managing PAN India Operations
Identified potential areas of improvement in existing processes related to managing key accounts.
Developed proposals outlining solutions tailored specifically for each key account's needs.
Prepared reports detailing current account activity, trends, issues and recommendations for future action plans.
Negotiated contracts with customers and monitored performance against those agreements.
Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
Tracked orders throughout entire process from receipt through shipment confirmation.
Supply Chain Manager
Reliance Retail Venture
Navi Mumbai
08.2021 - 03.2022
Managed dispatch of spare parts sales and return orders across PAN India, ensuring operational efficiency.
Tracked shipments to guarantee timely deliveries while minimizing transit costs.
Resolved inventory discrepancies between distribution centers and stores.
Published daily sales order dashboard to ensure timely dispatch within turnaround time from all distribution centers.
Closed aging stock transfer orders and goods issue in system.
Generated daily, weekly, and monthly management information system reports on turnaround time.
Evaluated courier partner performance through regular review meetings.
Addressed issues with courier partners regarding delayed shipments, damage in transit, loss in transit, and insurance claim closures.