SANDEEP KAMBLE
Assistant Manager - Digital Onboarding
Badlapur
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Digital Onboarding
NTT DATA PAYMENT SERVICES
Mumbai
11.2023 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
Merchant Onboarding Specialist
Indiaideas.com (Billdesk)
08.2021 - Current
- Merchant website screening to check whether it's contained any prohibited material which is banned at banks end
- Checking website Privacy Policy, Refund Policy and Terms and conditions for top banks net banking code approval
- Follow up with banks for net banking codes
- Email Communication with multiple teams for various queries
- Process SOP creation with Team Lead
- Maintaining daily MIS of day to day productivity & application processing TAT.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Trained new hires in technology required to access company systems and complete job tasks.
Executive - Operations
Worldline Atos (through Bluecrest HR consultancy Private Limited)
06.2021 - 08.2021
- Preparing MIS for Bank of India i.e
- Daily Dashboard & various reports as per Bank Requirements
- Handling NBG Team (National Banking Group) for Pending installations and De-installations MIS and shared with Regional Teams to achieve their Closing Targets
- Preparing GST reports for Pinelabs & Mosambee merchants on monthly basis and shared with Bank of India Digital Banking Department
- Preparing GST report for Bank of India Merchants on Monthly Basis and shared with Bank of India Digital Banking Department
- Preparing Cumulative POS Rental File on Monthly Basis and Shared With Digital Banking Department
- Email Coordination with Digital Banking Team for MIS, Rental, Installation, De-installation etc
- Related issues/queries.
Officer
Mswipe Technologies Pvt Ltd
04.2014 - 05.2021
- Expertise in quality checking of merchant agreement forms & KYC
- UAT for ERP software to automate the onboarding process
- Leading 15+ Team Size for AMEX (American Express Card) DOB activity for AMEX activation
- Handled De-Duplication project with Database Team to reduce duplication cases in system
- Created SOP (Standard Operating Procedure) of Merchant onboarding process for internal use and new joiners to understand the onboarding process
- Leading 10+ size team for new project in Pune based office with QR code team training session & team set up.
Education
B.com - undefined
University of Mumbai
H.S.C - undefined
Dr.B.R Ambedkar College of Commerce & Economics
S.S.C - undefined
Aryan Education Society's High School
Skills
Advance Excelundefined
Known Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 09/10/94
- Nationality: Indian
- Marital Status: Single
Timeline
Assistant Manager - Digital Onboarding
NTT DATA PAYMENT SERVICES
11.2023 - Current
Merchant Onboarding Specialist
Indiaideas.com (Billdesk)
08.2021 - Current
Executive - Operations
Worldline Atos (through Bluecrest HR consultancy Private Limited)
06.2021 - 08.2021
Officer
Mswipe Technologies Pvt Ltd
04.2014 - 05.2021
B.com - undefined
University of Mumbai
H.S.C - undefined
Dr.B.R Ambedkar College of Commerce & Economics
S.S.C - undefined
Aryan Education Society's High School
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