Sandeep Khose
Pune
Summary
Accomplished Senior Store Manager with 14 years in retail operations, sales management, and team leadership across optical and lifestyle sectors. Expertise in exceeding sales targets, optimizing inventory, enhancing customer satisfaction, and driving profitability. Experienced in leading cross-functional teams and executing strategic marketing initiatives to elevate store performance and digital sales.
Overview
20
20
years of professional experience
Work History
Senior Store Manager
Vision Express Pvt. Ltd.
Pune
04.2012 - Current
- Direct daily store operations, executing targeted sales strategies to consistently meet and exceed operational and financial KPIs.
- Lead, mentor, and groom sales executives, driving team revenue growth and fostering individual career development.
- Implemented strategies to elevate customer satisfaction by addressing feedback and complaints. by maintaining Net Promoter Scores (NPS), managing store ratings, and promptly resolving complaints and fitting issues.
- Analyzed and monitored store Profit & Loss (P&L) statements to assess financial performance., operating expenses, and accounts to maximize bottom-line profitability.
- Oversee end-to-end inventory management, including stock counts, last-piece tracking, order summaries, and return processing.
- Scheduled and executed local advertising and outdoor marketing drives, and Eye Testing Campaigns to increase store visibility and attract foot traffic.
- Integrated physical retail operations with digital initiatives, managing online sales leads and conversions for online eye checkups.
Senior Sales Executive
GKB Optical Pvt. Ltd.
Pune
08.2009 - 04.2012
- Spearheaded front-end sales initiatives and consistently achieved monthly and quarterly sales revenue targets.
- Maintained customer databases and executed tele-calling campaigns, enhancing repeat business.
- Managed logistics operations including gate-pass processing, delivery vouchers, stock intake, and inventory reconciliation.
- Managed backend logistics including gate-pass processing, delivery vouchers, stock intake, and inventory reconciliation.
Sales Executive & Brand Promoter
World of Titan
Pune
08.2006 - 08.2009
- Guided customers in selecting timepieces and accessories, enhancing sales support for associates.
- Coordinated customer scheduling and reminder calls for servicing, product pickups, and promotional offers.
- Executed leaflet distributions, local advertising, and promotional marketing drives to increase brand visibility.
- Coordinated customer scheduling and reminder calls for servicing and product pickups, streamlining promotional offer engagement.
Education
Bachelor of Commerce (B.Com) -
University Degree
Higher Secondary Certificate (10+2) -
Govt. Subhash School
Burhanpur, M.P.Skills
- P&L Management
- KPI Management
- Target Achievement
- Expenses Control
- SOP Execution
- Store Merchandising
- Store branding
- Omni-Channel Lead Management
- Cross-Selling
- Hard Sales Support
- Stock Audits
- Staff Scheduling & Rostering
- Performance Coaching
- Team Building
- Capability Development
- NPS Improvement
- Service Quality Management
- Stock Audits
Languages
- English, Professional
- Hindi, Fluent
- Marathi, Native/Fluent
Timeline
Senior Store Manager
Vision Express Pvt. Ltd.
04.2012 - Current
Senior Sales Executive
GKB Optical Pvt. Ltd.
08.2009 - 04.2012
Sales Executive & Brand Promoter
World of Titan
08.2006 - 08.2009
Bachelor of Commerce (B.Com) -
University Degree
Higher Secondary Certificate (10+2) -
Govt. Subhash School