Sandeep K. Shenoy
Yelahanka
Summary
Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deputy Manager
Viatris Pharma
Bengaluru
09.2022 - Current
- Company Overview: One of the largest Pharmaceutical companies across the globe
- Managing a team of highly talented engineers, who have diverse skillsets on both Operational (Service Desk) / Architecture for SharePoint / OneDrive / Teams / Azure
- Working with Business teams to understand their requirements & creating solutions to drive the same to closure
- Vendor management / Operations management is also part of my job profile
- Working on day-to-day operations of Viatris on IT perspective to meet the business requirement on timely manner
- Incident Management / Problem Ticket Management & Change Management is also part of daily operations work
- Conducting POCs for new technologies, to enhance infrastructure & working on RFPs for vendor shortlisting as per project requirements
- Working on reports to keep business & stakeholders updated on the process status
- One of the largest Pharmaceutical companies across the globe
Consultant
Magna Infotech
Bengaluru
03.2016 - 09.2018
- Company Overview: Service – Partner Center – CSP program & Office 365 / SharePoint Consultant
- Working on Microsoft project as Consultant for their Partner Support team
- Providing consulting services to Microsoft Partner consultants with various clients
- Raising active bugs & working with the Product team to fix any server issues as reported by the Microsoft Partners
- Helping partners with their Partner Center / API assistance requirements
- Service – Partner Center – CSP program & Office 365 / SharePoint Consultant
Technical Advisor
Microsoft India GTSC
Bengaluru
11.2013 - 03.2016
- Company Overview: Service – Technical Advisor: Office 365
- Working with the Vendor team (TL team) to help them provide timely technical assistance for Microsoft Broad Commercial customers
- Working on the bin management aspect of 2 support teams from Wipro (SharePoint Online & Project Online)
- Conducting daily reviews on calls with the Vendor TL team to help them with their technical roadblocks
- Regular visits to vendor sites (Wipro Belapur), for meets with the TL / management team
- Travelled to Seattle Washington - Microsoft HQ for Tech Ready conference in Jan 2015
- Service – Technical Advisor: Office 365
Team Lead
Wipro BPO
Belapur
10.2003 - 11.2013
- Company Overview: Service – Microsoft SharePoint Server / Office 365 Admin
- Providing customer support to the Microsoft Premium Clients
- Maintaining Share-point server admin responsibilities through remote assistance
- Dealing with escalated issues & finding resolution for the same
- Handling a team for dedicated SharePoint support engineers
- Service – Microsoft SharePoint Server / Office 365 Admin
Customer Support
A+ Hosting Services
Texas
06.2003 - 10.2003
- Company Overview: Service – Customer Support
- Providing online customer support to the companies clients
- Taking care of customer satisfaction, Maintaining service levels
- Service – Customer Support
Customer Support In charge
ORCIM Technologies
Goregaon
09.2002 - 06.2003
- Company Overview: Service – Customer Support In charge
- ECRM Software Designing research, providing voice/web-based customer assistance
- Marketing research, Product Pricing & creating MIS reports
- Service – Customer Support In charge
Customer Support Executive
Power weave Software Services
Worli
05.2001 - 04.2002
- Company Overview: Service – Customer support Executive
- Website Maintenance, providing online voice / web-based customer assistance
- Product Catalogue Maintenance, Marketing research, Product Pricing & RMA-In charge
- Service – Customer support Executive
Customer Support Executive
JAY Instruments PVT Ltd. (JISL)
Vashi
03.2000 - 05.2001
- Company Overview: Service – Customer Support Executive (QC Inspector/Team Lead)
- Joined in as a Service Rep
- For www.webhelp.com Project
- Later promoted to www.gateway.com Project to the post of Quality Control Inspector (QC)
- Service – Customer Support Executive (QC Inspector/Team Lead)
Advertising Executive
Siti Communications Pvt Ltd.
Mulund
05.1998 - 06.1999
- Company Overview: Service – Advertising Executive
- Worked as Advertising officer for Siti-Cable (Mulund)
- Taking care of customer needs, Advertisement-Designing & Payment Collections
- Service – Advertising Executive
Education
Post-Graduation - Cloud computing
Great Learning University
01.2021
BBA - Computer Application
Madurai Kamaraj University
01.2015
S.S.C. -
Mumbai University
01.1994
Skills
- Win 2003 to Win 11
- Win Server 2008 to Win Server 2022
- MS-Word
- MS-Excel
- MS-PPT
- Office Online 2013
- Office Online 2016
- Adobe Photoshop
- FrontPage
- SharePoint Designer
- InfoPath
- WSS 20
- SP 2003
- WSS 30
- Moss
- SharePoint Server 2010
- SharePoint Server 2016
- SharePoint Server 2019
- Office SharePoint 365
- One Drive for Business
- Office 365 Azure AD
- Active Directory
- IIS
- SQL
- Networking
- Microsoft Partner Center
- Office Admin Portal
- AWS
- Azure
- S
Certification
- Advanced Diploma in Computer Hardware & Networking, Jetking Technical Institute (Thane)
- Internet Resource Management Course, Image-Mac Computer Institute (Mulund)
- MCP, MCSA, MCSE, MCTS certified
- AWS Cloud Practitioner Essentials, 03/01/24
- PL 200T00: Microsoft Power Platforms Functional Consultant, 08/01/23
- Certified Scrum Master, 12/01/24
Accomplishments
- Top stack ranking employee for Quarter Jan 2005 to March 2005 for FrontPage US Support.
- Top stack ranking employee of Quarter April 2005 to June 2005 for UK Support.
- Top stack ranking employee for Quarter July 2005 to September 2005 for UK Support.
- Annual PMS rating of G5 P5 for year 2005-06.
- Appreciation mail from client for leading the UK Team to achieve scores for 6 consecutive months.
- Best Mentor Award for the Month of August 2006.
- Best Mentor Award for Quarter 1 of 2007 (Jan 2007 to March 2007).
- Runner-Up Best Tech Consultant for Microsoft SharePoint Support team for Quarter 3 of 2007 (July 2007 to September 2007).
- Hot star award at Microsoft for 1st quarter as best technical advisor for 2015 (SharePoint Online).
Technicalexperience
Technical support to Microsoft's customers for issues related to MOSS and WSS 3.0 and Microsoft Foundation Server 2010 (MSF 2010), SharePoint Server 2010 (SPS 2010), SharePoint Server 2013 & SharePoint Server 2016. Been working with Microsoft's Office 365 team supporting its SharePoint Online customers and assisting them with Migration solutions and Cloud management., SharePoint Server 2007, 2010, 2013, 2016, 2019 Administration, SharePoint Online Administration, Azure AD, SharePoint PowerShell, Team Management, Providing advisory / consulting services
Languagefluency
- English
- Hindi
- Marathi
- Konkani
Visadetails
USA (B1 / B2), 10 yrs (multiple entries)
Hobbies and Interests
- Badminton
- Tech. Surfing
- Soft Music
Portfolio - Currentrole
Deputy Manager, IT Operations, Viatris Pharma, GIDC Bengaluru, Manage a team of engineers with diverse skillsets on Operational (Service Desk) / Architecture for SharePoint / OneDrive / Teams / Azure., Work with Business teams to understand requirements and create solutions., Vendor management and operations management., Daily operations management from an IT perspective., Incident Management, Problem Ticket Management, and Change Management., Conduct POCs for new technologies and work on RFPs for vendor shortlisting., Prepare reports for business and stakeholders.
Personal Information
- Total Experience: 23+ Years
- Date of Birth: 02/07/79
- Gender: Male
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Deputy Manager
Viatris Pharma
09.2022 - Current
Consultant
Magna Infotech
03.2016 - 09.2018
Technical Advisor
Microsoft India GTSC
11.2013 - 03.2016
Team Lead
Wipro BPO
10.2003 - 11.2013
Customer Support
A+ Hosting Services
06.2003 - 10.2003
Customer Support In charge
ORCIM Technologies
09.2002 - 06.2003
Customer Support Executive
Power weave Software Services
05.2001 - 04.2002
Customer Support Executive
JAY Instruments PVT Ltd. (JISL)
03.2000 - 05.2001
Advertising Executive
Siti Communications Pvt Ltd.
05.1998 - 06.1999
Post-Graduation - Cloud computing
Great Learning University
BBA - Computer Application
Madurai Kamaraj University
S.S.C. -
Mumbai University
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