Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Sandeep Kumar

Sr. Technical Support Engineer
New Delhi

Summary

Experienced IT Support Engineer with over 7 years of hands-on experience in IT operations, service management, cloud administration, web application hosting, support, and security. Skilled in implementing and upgrading IT operations to enhance business productivity through the integration of new technologies.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Technical Support Engineer

Scalability Engineers
10.2022 - Current
  • Dealing with network connectivity LAN, WAN.
  • Sophos and FortiGate: Implemented and managed Sophos and FortiGate security solutions to safeguard network infrastructure and data from cyberattacks.
  • AWS (Amazon Web Services): Proficient in deploying, configuring, and managing AWS cloud resources.
  • Documentation: Developed and maintained comprehensive policy and Standard Operating Procedure (SOP) documents, ensuring adherence to best practices and compliance requirements.
  • Freshservice: Freshservice for efficient IT service management, including incident tracking, service requests, and asset management, enhancing end user satisfaction.
  • Create servers and manage them in VMware.
  • Active directory support and administration (Group policies, permissions, account provisioning).
  • Solving end user issues related to application and windows related.
  • Clustering of windows servers.
  • Network Security (Cisco Network device).

IT Executive

Interglobal Technology Quotient
04.2018 - 02.2021
  • Implemented McAfee virus protection/DLP/Encryption.
  • AppAnywhere software for tally remote access.
  • Windows Servers Patching through APM.
  • Create servers and manage them in VMware.
  • Active directory support and administration (Group policies, permissions, account provisioning).
  • Support on troubleshooting LAN/WAN connectivity issue.
  • Managing Forcepoint DLP.
  • Druva for data backup of End Users.
  • Monitoring servers’ health through APM and PRTG.
  • Configure cPanel in Linux & Plesk panel on windows Servers.
  • Create and Maintaining Windows Servers and Linux on VMware.
  • Provide Technical Support on Tally Cloud.
  • Solving end user issues related to application and windows related (Desktop Support).
  • Managing Sophos Antivirus to secure all end users devices.
  • Manage Engine Support Desk for ticketing Tool Veeam for server Backup.
  • Solving end user issues related to application and windows related.

Education

B Com -

07.2016 - 07.2020

Hardware and Networking - undefined

Jetking
Nangloi, New Delhi
11.2016 - 01.2018

Skills

Fresh-Service Tool

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Certification

Sophos Certified, 03/01/21

Personal Information

  • Date of Birth: 02/02/97
  • Nationality: Indian

Timeline

Technical Support Engineer

Scalability Engineers
10.2022 - Current

IT Executive

Interglobal Technology Quotient
04.2018 - 02.2021

Hardware and Networking - undefined

Jetking
11.2016 - 01.2018

B Com -

07.2016 - 07.2020

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Sandeep KumarSr. Technical Support Engineer