Sandeep Kumar Das
Bhubaneswar
Summary
Detail-oriented and self-driven professional with 5+ years of experience, including 3+ years as a Business Analyst and 2 years in client support. Skilled in requirement gathering, stakeholder communication, and Agile/Scrum methodologies. Adept at translating business needs into actionable insights and process improvements. Proficient in Power BI for dashboarding and SQL for data analysis. Seeking to apply data-driven decision-making in dynamic, tech-forward environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Tera Software Ltd
08.2024 - 11.2024
- Worked with a healthcare provider to implement AI for streamlining access to SOPs, patient records, and compliance documentation.
- Conducted requirement analysis with Clinical Ops, QA, and Compliance teams to map document challenges and define optimal search workflows.
- Enabled integration of multiple data sources into Chatr-AI ( the product), improving real-time access to critical documents across departments.
- Reduced average document retrieval time by 75% and improved audit readiness through centralized, searchable knowledge access.
- Contributed to a 25–30% reduction in time spent on manual document tracking, enhancing team productivity and focus on patient care.
Business Analyst
Kaiburr LLC
02.2023 - 06.2024
- Gathering requirements through client interaction, to understand AS-IS systems, and their demands and needs.
- Excellent skills on writing user stories or tracing data attributes for each fields.
- Creating wireframes and swim lane diagram to explain the application process in details.
- Proficient on doing feasibility with technical expertise, analysis risk and driving the team to achieve Minimum viable product
- Performing UAT testing and involving in all levels of stage testing
- Creating all support documents and maintenance procedures.
Business Analyst
ORAI Robotics Pvt Ltd.
05.2022 - 11.2022
- Led product walkthroughs and demo sessions for B2B clients
- Conducted JAD sessions to extract requirements for AI-powered chatbot systems
- Collaborated with the dev team during sprints and contributed to backlog grooming
- Created KPI-based dashboards using Power BI for internal stakeholder reporting
Support Associate
DBI360 Pvt Ltd.
06.2021 - 04.2022
- Conducted extensive data research and cleansing for B2B databases
- Supported IT and sales alignment with updated market data
- Assisted with building Power BI reports for client feedback summaries
Senior Customer Support Associate
Evolutionary Algorithm Pvt Ltd.
04.2019 - 06.2021
- Providing end-to-end client service including, Software Demonstration to the client, training on software features, and providing application support to the client.
- Product - Win Optimize - Customization in software as per client requirement
- Software Delivery
- Product Demonstration - Software Support
- Used user guides and technical manuals to guide repair actions.
- Kept detailed records of new installations and related licenses.
Education
MBA - Marketing
United School of Business Management
01.2019
B.Tech - Electrical & Electronics Engineering
KIIT University
01.2015
Diploma - Electronics & Telecommunication
Kalinga Polytechnic
01.2011
Skills
- Business Analysis: Requirement Gathering, Stakeholder Management, UAT, Risk Analysis, Process Mapping, Wireframing
- Data & Reporting: Power BI (Data Modeling, Report Building), Basic SQL functions
- Methodologies: Agile, Scrum
- Tools: JIRA, Confluence, UML, Microsoft Office
- Techniques: User Stories, Use Cases, BPM, Swim Lane Diagrams
Certification
- Power BI Fundamentals & DAX – Completed training with focus on dashboarding and data modeling
- Basic to Intermediate SQL Querying – Hands-on experience with SELECT, JOIN, WHERE, GROUP BY
- “Sales King – North Region” Awardee (twice) at ORAI Robotics
Languages
Odia: Native
Hindi: B2
English: B2
Timeline
Business Analyst
Tera Software Ltd
08.2024 - 11.2024
Business Analyst
Kaiburr LLC
02.2023 - 06.2024
Business Analyst
ORAI Robotics Pvt Ltd.
05.2022 - 11.2022
Support Associate
DBI360 Pvt Ltd.
06.2021 - 04.2022
Senior Customer Support Associate
Evolutionary Algorithm Pvt Ltd.
04.2019 - 06.2021
B.Tech - Electrical & Electronics Engineering
KIIT University
Diploma - Electronics & Telecommunication
Kalinga Polytechnic
MBA - Marketing
United School of Business Management
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