Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Sandeep Kumar Das

Bhubaneswar

Summary

Detail-oriented and self-driven professional with 5+ years of experience, including 3+ years as a Business Analyst and 2 years in client support. Skilled in requirement gathering, stakeholder communication, and Agile/Scrum methodologies. Adept at translating business needs into actionable insights and process improvements. Proficient in Power BI for dashboarding and SQL for data analysis. Seeking to apply data-driven decision-making in dynamic, tech-forward environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Analyst

Tera Software Ltd
08.2024 - 11.2024
  • Worked with a healthcare provider to implement AI for streamlining access to SOPs, patient records, and compliance documentation.
  • Conducted requirement analysis with Clinical Ops, QA, and Compliance teams to map document challenges and define optimal search workflows.
  • Enabled integration of multiple data sources into Chatr-AI ( the product), improving real-time access to critical documents across departments.
  • Reduced average document retrieval time by 75% and improved audit readiness through centralized, searchable knowledge access.
  • Contributed to a 25–30% reduction in time spent on manual document tracking, enhancing team productivity and focus on patient care.

Business Analyst

Kaiburr LLC
02.2023 - 06.2024
  • Gathering requirements through client interaction, to understand AS-IS systems, and their demands and needs.
  • Excellent skills on writing user stories or tracing data attributes for each fields.
  • Creating wireframes and swim lane diagram to explain the application process in details.
  • Proficient on doing feasibility with technical expertise, analysis risk and driving the team to achieve Minimum viable product
  • Performing UAT testing and involving in all levels of stage testing
  • Creating all support documents and maintenance procedures.

Business Analyst

ORAI Robotics Pvt Ltd.
05.2022 - 11.2022
  • Led product walkthroughs and demo sessions for B2B clients
  • Conducted JAD sessions to extract requirements for AI-powered chatbot systems
  • Collaborated with the dev team during sprints and contributed to backlog grooming
  • Created KPI-based dashboards using Power BI for internal stakeholder reporting

Support Associate

DBI360 Pvt Ltd.
06.2021 - 04.2022
  • Conducted extensive data research and cleansing for B2B databases
  • Supported IT and sales alignment with updated market data
  • Assisted with building Power BI reports for client feedback summaries

Senior Customer Support Associate

Evolutionary Algorithm Pvt Ltd.
04.2019 - 06.2021
  • Providing end-to-end client service including, Software Demonstration to the client, training on software features, and providing application support to the client.
  • Product - Win Optimize - Customization in software as per client requirement
  • Software Delivery
  • Product Demonstration - Software Support
  • Used user guides and technical manuals to guide repair actions.
  • Kept detailed records of new installations and related licenses.

Education

MBA - Marketing

United School of Business Management
01.2019

B.Tech - Electrical & Electronics Engineering

KIIT University
01.2015

Diploma - Electronics & Telecommunication

Kalinga Polytechnic
01.2011

Skills

  • Business Analysis: Requirement Gathering, Stakeholder Management, UAT, Risk Analysis, Process Mapping, Wireframing
  • Data & Reporting: Power BI (Data Modeling, Report Building), Basic SQL functions
  • Methodologies: Agile, Scrum
  • Tools: JIRA, Confluence, UML, Microsoft Office
  • Techniques: User Stories, Use Cases, BPM, Swim Lane Diagrams

Certification

  • Power BI Fundamentals & DAX – Completed training with focus on dashboarding and data modeling
  • Basic to Intermediate SQL Querying – Hands-on experience with SELECT, JOIN, WHERE, GROUP BY
  • “Sales King – North Region” Awardee (twice) at ORAI Robotics

Languages

Odia: Native
Hindi: B2
English: B2

Timeline

Business Analyst

Tera Software Ltd
08.2024 - 11.2024

Business Analyst

Kaiburr LLC
02.2023 - 06.2024

Business Analyst

ORAI Robotics Pvt Ltd.
05.2022 - 11.2022

Support Associate

DBI360 Pvt Ltd.
06.2021 - 04.2022

Senior Customer Support Associate

Evolutionary Algorithm Pvt Ltd.
04.2019 - 06.2021

B.Tech - Electrical & Electronics Engineering

KIIT University

Diploma - Electronics & Telecommunication

Kalinga Polytechnic

MBA - Marketing

United School of Business Management

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Sandeep Kumar Das