Sandeep Kumar Sonker
Support Specialist
Lucknow
Summary
Motivated professional with a proactive mindset, strong work ethic, and punctuality. Thrives in collaborative team environments and can work effectively independently. Continuously seeks to enhance skills and make positive contributions to organizations.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Business Support Specialist
Revolut Payments Ltd.
03.2024 - 04.2025
- Assisted customers in completing account verification and gathering necessary documentation.
Technical Support Executive
Adobe
08.2022 - 10.2023
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Operations Executive
Startek
04.2021 - 05.2022
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Collaborated on operational support tasks to achieve common goal.
Education
Bachelor Of Commerce - Commerce
University of Lucknow
Lucknow 06.2021
Intermediate - Commerce
Kendriya Vidyalaya RDSO Lucknow
Lucknow 01.2018 - 05.2018
Highschool - Commerce
Kendriya Vidyalaya RDSO Lucknow
Lucknow 01.2016 - 05.2016
Skills
Knowledge of data handling
Ability to work in a team
Knowledge of Computer (MS word & Excel)
Dealing with international clients via Call, Email and Chat
Personal Information
- Father's Name: Mr. Dharam Pal Sonker
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Business Support Specialist
Revolut Payments Ltd.
03.2024 - 04.2025
Technical Support Executive
Adobe
08.2022 - 10.2023
Operations Executive
Startek
04.2021 - 05.2022
Intermediate - Commerce
Kendriya Vidyalaya RDSO Lucknow
01.2018 - 05.2018
Highschool - Commerce
Kendriya Vidyalaya RDSO Lucknow
01.2016 - 05.2016
Bachelor Of Commerce - Commerce
University of Lucknow