Sandeep Kumar Verma
New Delhi
Summary
Results-driven professional with experience at Genpact, specializing in process improvement and data analysis. Proven ability to enhance accuracy and efficiency through collaborative problem-solving and analytical thinking. Adept at identifying trends and implementing strategies that drive engagement and brand visibility across digital platforms. Strong leadership and adaptability skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate
Genpact
03.2022 - Current
- Oversaw integrity, completeness, and accuracy of Service Requests (SRS).
- Updated service requests based on AI feedback, improving accuracy and reliability.
- Ensured complaint and resolution descriptions are accurate.
- Collaborated with team members to clarify comments and resolve issues, enhancing team communication.
- Conducted data analysis using Microsoft Excel and Google Sheets to identify trends and insights.
- Participated in process improvement initiatives, contributing to enhanced efficiency and accuracy.
Social Media Marketing Intern
Unschool
07.2021 - 08.2021
- Managed all social media pages and created innovative blog posts to achieve reader satisfaction.
- Supported management of client presence on diverse social media platforms to enhance engagement.
- Communicated regularly with clients during sales process, delivering updates and consultations to ensure satisfaction.
Digital Marketing Intern
Career Domain
06.2021 - 08.2021
- Assisted in executing digital marketing campaigns and analyzed performance metrics to inform future strategies.
- Contributed to developing marketing plans and strategies that aligned with company goals.
- Conducted market research to identify trends and insights for marketing initiatives.
Graphic Design Intern
NGO Manav Utthan Society
06.2021 - 07.2021
- Created and promoted demand for products/services, increasing brand visibility.
- Contributed to marketing and branding strategy, enhancing overall brand identity.
- Educated customers on product features and benefits, improving customer understanding and engagement.
Summer Finance Intern
Ete Electrogears Private Limited
03.2021 - 06.2021
- Conducted research on potential investment opportunities to evaluate viability.
- Analyzed financial performance to identify trends impacting decision-making.
- Coordinated tasks among team members to sustain workflow in a fast-paced environment.
Education
Master of Business Administration - MBA - Finance and International Business
Chandigarh University
Mohali, Punjab07.2022
Bachelor of Commerce - BCom - Business/Commerce, General
SGT University (Shree Guru Gobind Singh Tricentenary University)
Haryana, Gurugram01.2019
12th Class - Commerce
Kamal Public School
New Delhi08.2016
10th Class - New Delhi
Jeewan Public Senior Secondary School
New Delhi05.2014
Skills
- Process improvement
- Data analysis and visualization
- Problem solving
- Analytical thinking
- Trend identification
- Digital marketing
- Time management
- Team collaboration
- Multi-tasking abilities
- Adaptability
- Leadership
- Decision making
- Observational skills
Certification
- Excel Skills, JPMorgan Chase & Co.
- Nationwide Financial Markets Quiz
- Product Cost and Price Management, 1-Day Workshop Conducted by Office Master on Excel AI.
- Digital Marketing
- Job Simulation
Projects
- A SUMMER PROJECT REPORT ON INDUSTRY ANALYSIS OF (CAREER DOMAIN), CHANDIGARH UNIVERSITY, Guiding young people to adopt fair and realistic decisions about the opportunities they have in terms of the educational and vocational route on which to build a successful career., Counseling youth to harmonize educational and professional aspirations of the individual with our community value system, socially desirable conduct, and with personal aptitudes and skills., Connecting our organizational programs to the students and others.
- Research Methodology Project On CSR Activities, SGT University (Shree Guru Gobind Singh Tricentenary University), Research, Collect and Manage Data of companies, planning., Analyzing and Reporting based on CSR Activities., The Research Methodology Project defines what the activity of Research is, how to proceed, how to measure progress, and what constitutes success.
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
Process Associate
Genpact
03.2022 - Current
Social Media Marketing Intern
Unschool
07.2021 - 08.2021
Digital Marketing Intern
Career Domain
06.2021 - 08.2021
Graphic Design Intern
NGO Manav Utthan Society
06.2021 - 07.2021
Summer Finance Intern
Ete Electrogears Private Limited
03.2021 - 06.2021
Master of Business Administration - MBA - Finance and International Business
Chandigarh University
Bachelor of Commerce - BCom - Business/Commerce, General
SGT University (Shree Guru Gobind Singh Tricentenary University)
12th Class - Commerce
Kamal Public School
10th Class - New Delhi
Jeewan Public Senior Secondary School