Sandeep Mathew
Customer Care
Summary
Approachable Senior Customer Service Associate with 10+ years of experience facilitating positive customer experiences in Office & Field settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Senior Customer Service Associate
Policybazaar
Gurgaon, Haryana
02.2022 - Current
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Freelancer
Self Employed Services
New Delhi, Delhi
03.2017 - 01.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Assistant Manager
Crocky Technologies Pvt Ltd
Gurgaon, Haryana
02.2016 - 02.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Area Sales Executive
Bharat Serums And Vaccines
New Delhi, Delhi
04.2014 - 01.2016
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Prepared sales presentations for clients showing success and credibility of products.
Marketing Specialist
ACTEST
Jeddah, Maccah
12.2012 - 11.2013
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Updated customer database and generated lists and counts for direct marketing projects.
Area Sales Executive
Bharat Serums And Vaccines
New Delhi, Delhi
02.2012 - 11.2012
- Prepared sales presentations for clients showing success and credibility of products.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Built lasting relationships with clients through outstanding customer service interactions.
- Collaborated with clients and distributors to create and promote new products.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Sales Executive
GlaxoSmithKline Pharmaceuticals
New Delhi, Delhi
01.2011 - 11.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Contributed to event marketing, sales and brand promotion.
Territory Manager
Wockhardt Pharmaceutical
New Delhi, Delhi
08.2009 - 01.2011
- Developed and monitored sales representative goals and performance to drive territory goals.
- Researched competitor activity and used findings to develop sales growth strategies.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
Education
Class-10 - All Subject in English Medium
St Gabriel High School
Jabalpur , Madhya Pradesh , India 04.1999 - 03.2000
B.Pharmacy - Pharmacy (Pre-Pharmacy)
Bhopal Institute of Technology & Science, Pharmacy
Bhopal, Madhya Pradesh, India 07.2003 - 06.2007
10+2 - Physics Chemistry & Maths
St Gabriels Higher Secondary School
Jabalpur , Madhya Pradesh 04.2001 - 03.2002
Skills
Customer Relations
undefinedTimeline
Senior Customer Service Associate
Policybazaar
02.2022 - Current
Freelancer
Self Employed Services
03.2017 - 01.2022
Assistant Manager
Crocky Technologies Pvt Ltd
02.2016 - 02.2017
Area Sales Executive
Bharat Serums And Vaccines
04.2014 - 01.2016
Marketing Specialist
ACTEST
12.2012 - 11.2013
Area Sales Executive
Bharat Serums And Vaccines
02.2012 - 11.2012
Sales Executive
GlaxoSmithKline Pharmaceuticals
01.2011 - 11.2011
Territory Manager
Wockhardt Pharmaceutical
08.2009 - 01.2011
B.Pharmacy - Pharmacy (Pre-Pharmacy)
Bhopal Institute of Technology & Science, Pharmacy
07.2003 - 06.2007
10+2 - Physics Chemistry & Maths
St Gabriels Higher Secondary School
04.2001 - 03.2002
Class-10 - All Subject in English Medium
St Gabriel High School
04.1999 - 03.2000
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