Sandeep Panigrahy
Secunderabad
Summary
Dynamic Regional Technical Service Support professional with extensive experience at M/s METTLER-TOLEDO INDIA Pvt. Ltd. Proven expertise in analog and digital circuits, driving revenue through value-added services. Adept at training and educating teams, fostering strong client relationships, and executing GWPV certification initiatives to enhance operational excellence.
Overview
16
16
years of professional experience
Work History
Regional Technical Service Support
M/s METTLER-TOLEDO INDIA Pvt. Ltd.
Hyderabad
05.2023 - Current
- All service call management.
- Value added service and revenue generation.
- Executing VAR training as per schedule shared by HO.
- Necessary support for promotion of VAS including technical discussion, Technical review and iPlan execution.
- Ensuring support to educate service engineer to generate service leads to new contacts, VAS and spares.
- Responsible for service support of the Balances and Moisture analyzers of Mettler –Toledo India Private Limited.
- To look Installation support, Demonstration & Troubleshooting and performing IQ, OQ PQ of the Mettler-Toledo products.
- To generate spares requirement details, AMC and service resources to get optimum revenue.
- To conduct Meetings & Seminars for awareness about GWP and USP certification requirement to customer. Training on safe Handling of Equipment's & trouble shooting.
- Executing the GWPV certification work (GWPV champion for Southeast Region)
- Area Of Operation & Customers: TOTAL SOUTHEAST REGION (Pharma & Non-Pharma Customers)
Senior Service Engineer
M/s METTLER-TOLEDO INDIA Pvt. Ltd.
Hyderabad
05.2014 - 04.2023
- Responsible for service support of the Balances and Moisture analyzers of Mettler –Toledo India Private Limited.
- To look Installation support, Demonstration & Troubleshooting and performing IQ, OQ PQ of the Mettler-Toledo products.
- To generate spares requirement details, AMC and service resources to get optimum revenue.
- To conduct Meetings & Seminars for awareness about GWP and USP certification requirement to customer. Training on safe Handling of Equipment's & trouble shooting.
- Executing the GWPV certification work (GWPV champion for Southeast Region)
- Area Of Operation & Customers: ANDHRA PRADESH & TELANGANA (Pharma & Non-Pharma Customers)
Service Engineer
Avensis Instruments Pvt Ltd
Hyderabad
03.2010 - 05.2014
- Responsible for service support to the complete range of Products of EYELA, JAPAN for which Avensis Instruments is the exclusive distributors in India.
- To look Installation support, Demonstration & Troubleshooting of the Eyela products.
- To generate spares requirement details, AMC Generation and service resources to get optimum revenue.
- To conduct Meetings & Seminars for awareness about new development in company product range & Training on safe Handling of Equipment's & trouble shooting.
- Products: Laboratory Rotary Evaporator, Heating Bath, Magnetic Stirrer, Stirring Motor, Vacuum Pumps (Diaphragm), Water Aspirators, Vacuum Controller, Recirculation Chiller, Thermostat, Parallel Organic Synthesizer, Hot Air Oven, Vacuum Oven, Incubators, Freeze Dryer, Constant Temperature Bath with Magnetic stirrer, KNF Vacuum Pump.
- Area Of Operation & Customers: South region Important customers (Hyderabad, Vizag, Chennai) GVK, AVRA, MYLAN, LAXAI AVANTI, VECTOR, LAXMI BHARGAVI, DICEL, IICT, HYDERABAD UNIVERSITY, OSMANIA UNIVERSITY, NATCO, HETRO, HELVETICA, AMRI, ROXI, BIOPHORE, ANUS, INCHEM, ESAI, SYNPORE, SILPA, PHARMAZEL, NATSOL, AGREEN LIFE SCIENCE, AZCO PHARMA, IIT MADRAS, GANDIGRAM UNIVERSITY. East region attended customer Chem. Biotech, Fresenius Kabi, IICS, IICB, Jadhav University, IIT Guwahati, NIT Jorhat, T Board Jorhat, Guwahati University
Education
B-Tech - Electronics Communication Engineering
Roland Institute of Technology
Berhampur, Odisha01.2009
Diploma - Electronics Telecommunication Engineering
Institute of Engineering and Management
Jeypore, Odisha01.2006
Skills
- Analog & Digital circuits
- MS Office
- SAP end user
Accomplishments
- Received best Service Engineer in FY 2022-23 (Platinum Club)
- Received best organizer award in “Communication Day” in college.
- Received “A” certificate in N.C.C. camp which was organized in INS Chilka.
- Awarded winner position in inter college volleyball tournament conducted in Roland Institute of Technology.
- Awarded winner position in inter college cricket tournament conducted in NIST, Berhampur.
Languages
- Oriya
- Telugu
- English
- Hindi
Personal Information
- Date of Birth: 04/07/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Playing Cricket
Projects
- Obstacle Tracker, It is a small static robotic machine that can track an obstacle with the help of its rotatable tracker fitted with sensors and be in its position until the object moves. It can also move in the direction of the movement of the obstacle., AT89S52 Microcontroller, IR led, Light sensor/Line sensor, Dc Gear Motor, 5
- Automated grand prix, It is small robotic vehicle having wheels and sensors that can recognize a pre-defined path of track. It can move according to the curves in the track by automatically calculating the speed and turning radius of the vehicle with the help of its fitted microprocessor., 8086 Microprocessor, IR led, Light sensor/Line sensor, 2 Dc Gear Motor, 4 wheels, 5
Disclaimer
I do hereby declare that all the information given above is true to the best of my knowledge and I shall be willing to produce the related Certificate., 09/12/23, Hyderabad
Workshops And Seminars
- Automated Robotics (TR workshop) in NIST, In this workshop I learned about the tools and equipment's which are needed to design a small robot, how to design a robot and its hardware implementation, which software to use etc.
- E-waste (electronic wastage nowadays), E-waste menace is growing at a faster pace and the ill effects have started showing already. In this paper I tried to present the major factors responsible for the waste, process to amend them, methods to reutilize the waste to design a new product.
Additional Practical Knowledge
Component label Troubleshooting
Timeline
Regional Technical Service Support
M/s METTLER-TOLEDO INDIA Pvt. Ltd.
05.2023 - Current
Senior Service Engineer
M/s METTLER-TOLEDO INDIA Pvt. Ltd.
05.2014 - 04.2023
Service Engineer
Avensis Instruments Pvt Ltd
03.2010 - 05.2014
B-Tech - Electronics Communication Engineering
Roland Institute of Technology
Diploma - Electronics Telecommunication Engineering
Institute of Engineering and Management