Summary
Overview
Work History
Education
Certification
Languages
Accomplishments
Timeline
Generic

SANDEEP PATHANIA

New Delhi

Summary

Reliable professional with a positive attitude, and dedication to delivering quality in all delivery and operational activities. Experienced in leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills, and effectively partnering with management teams.

At the core of my professional journey lies a relentless pursuit of technical diversity and effective management. I firmly believe in not limiting myself to a particular set of technologies, but rather embracing a broad spectrum of tools and approaches. My guiding principles revolve around continuous learning, adaptability, and effective team collaboration. My passion for staying tech-savvy and being an integral part of successful team dynamics fuels my drive to excel in every project I undertake.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

Webster Bank
Stamford US Client
10.2023 - Current
  • Lead a high-performing team of 27 professionals, driving strategic initiatives, and ensuring successful project delivery on time and within budget.
  • Spearheaded the development and execution of a company-wide operational strategy, resulting in a 40% increase in operational efficiency, and a 30% reduction in costs.
  • Collaborated with senior leadership to define business priorities, aligning team efforts with overall company objectives, to drive long-term growth.
  • Managed key stakeholder relationships, ensuring clear communication and alignment on project goals, timelines, and deliverables.
  • Utilized data analytics and business intelligence tools (e.g., Tableau, Power BI) to provide actionable insights that guided decision-making and business strategies.

Program Manager

Assured Partners (Insurance)
Florida - US Client
02.2022 - 08.2023
  • Met with stakeholders to collaborate and resolve problems.
  • Provided company users with tech support for IT problems and application maintenance.
  • Coordinated with stakeholders to define project scope, objectives and success criteria.
  • Resolved conflicts between teams or departments involved in the development of IT programs.
  • Provided leadership and guidance to team members on best practices for developing IT solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.

Technical Project Manager

Walmart Canada
Waterloo ON
01.2021 - 02.2022
  • Established Walmart Canada e-commerce data lake project, handled end-to-end delivery using Scrum methodology for the reporting module.
  • Analyze requirements from the business and convert them into stories in the JIRA tool.
  • Estimate the stories with resources, and prepare the backlog estimation as per business priority. Revise the schedule and scope for project goal achievement.
  • Onboarding of resources and ensuring proper access management protocol.
  • Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
  • Provide day-to-day status updates to key stakeholders and directors about project health and backlog velocity.
  • Weekly status report for any impediments, and highlighting delays due to vendor system integration, etc.

Education

Masters of Computer Application - Computer Science

MDU
Rohtak

Bachelor of Science - Electronics (Honors)

Delhi University

Certification

· SAFe 4.5 Agile, “Six Sigma-Green Belt” certified, ITIL V3 certified, Azure AI Engineer, Azure AZ-900, IBM Infosphere, Tableau, IBM Cognos10 BI Author.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Accomplishments

  • Star Team Performer
  • On the Spot
  • Best Leader - TCS Internal

Timeline

Service Delivery Manager

Webster Bank
10.2023 - Current

Program Manager

Assured Partners (Insurance)
02.2022 - 08.2023

Technical Project Manager

Walmart Canada
01.2021 - 02.2022

· SAFe 4.5 Agile, “Six Sigma-Green Belt” certified, ITIL V3 certified, Azure AI Engineer, Azure AZ-900, IBM Infosphere, Tableau, IBM Cognos10 BI Author.

Masters of Computer Application - Computer Science

MDU

Bachelor of Science - Electronics (Honors)

Delhi University

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