SANDEEP PRABHAKARAN
Mumbai
Overview
18
18
years of professional experience
Work History
Business Development Manager
GoSource
07.2024 - Current
- Leading inside sales and business development, & marketing for healthcare RCM, medical billing software, and finance/mortgage solutions in the U.S. market.
- Driving pipeline growth by targeting hospitals, healthcare providers, revenue cycle management firms, and mortgage lenders.
- Closing high-value deals in medical billing software, claims processing, and mortgage automation solutions.
- Building strategic partnerships with RCM service providers, financial institutions, and healthcare technology firms.
Manager - Inside Sales
Startek
Mumbai
04.2023 - 03.2024
- Led inside sales for Customer Experience (CX) services across Healthcare, Hospitality, and Travel sectors in the BPO & IT Services industry.
- Managed end-to-end sales cycles, including lead generation, prospecting, and closures for CX solutions, such as patient engagement, guest support, and travel customer service outsourcing.
- Developed and maintained relationships with healthcare providers, hotel chains, and travel agencies to drive CX transformation and operational efficiency.
- Sold omnichannel customer engagement solutions, including AI-driven chatbots, voice support, and digital CX platforms, to enhance client retention and satisfaction.
- Worked closely with clients in medical billing support, guest services, and travel reservations to optimize their customer experience strategies.
Deputy Manager - Inside Sales
WNS
Mumbai
04.2022 - 04.2023
- Led inside sales for CX (Customer Experience) services in the Finance sector, supporting banking, insurance, and fintech clients.
- Managed sales campaigns for customer support, collections, fraud prevention, and back-office automation solutions.
- Launched and executed go-to-market campaigns promoting AI-driven customer engagement, digital CX transformation, and compliance-driven financial support services.
- Built and nurtured relationships with banks, lending institutions, and fintech companies, helping them enhance their customer experience strategies.
- Worked closely with internal teams to align CX solutions with client needs, ensuring seamless onboarding and long-term engagement.
Senior Sales Development Representative
SMARTe DAAS Pvt. Ltd
Mumbai
09.2019 - 04.2022
- Worked with a leading Data-as-a-Service (DaaS) provider, offering B2B data enrichment, intent data, and lead intelligence solutions.
- Assisted global sales teams in identifying high-quality prospects through AI-driven data validation and enrichment.
Senior Business Development Executive
Avalon Global Research
11.2018 - 08.2019
- Drove inside sales for Research & Analytics (R&A) services, catering to clients across consulting, financial services, and corporate strategy teams.
- Prospected and qualified leads for custom research, market intelligence, and competitive analysis solutions.
- Supported go-to-market efforts by aligning client pain points with tailored R&A offerings, including industry reports, market entry assessments, and opportunity analysis.
Manager
Thakur Infraheight Pvt Ltd
07.2017 - 10.2018
- Cultivated long-term partnerships with industry leaders and managed business development efforts
Assistant Manager - Sales
Researchwire Knowledge Solutions
02.2013 - 07.2017
- Managed inside sales for intellectual property (IP) and patent services, targeting clients in legal, R&D, and corporate innovation domains.
- Promoted solutions including prior art search, patent drafting, competitive IP landscaping, and patent portfolio analysis.
- Engaged with patent attorneys, law firms, and in-house counsels to understand requirements and offer customized IP research solutions.
Specialist
Hexaware Technologies
Mumbai
03.2011 - 06.2012
- Supported lead generation and business development for IT services, including application development & maintenance (ADM), ERP solutions, and infrastructure management services.
- Targeted clients across Banking, Financial Services, Healthcare, and Travel & Transportation verticals in the North America and Europe regions.
- Collaborated with sales teams to identify and engage key decision-makers for IT outsourcing, BPO services, and enterprise solutions.
Senior Associate
Intelenet Global Services
11.2009 - 11.2010
- Focused on inside sales for Patient Pay Management Services (PPMC) within the healthcare BPO domain, targeting US-based healthcare providers.
- Promoted HIPAA-compliant solutions including patient billing, self-pay collections, payment posting, and patient follow-up services.
- Engaged with medical practices and revenue cycle teams to support outsourced financial clearance and patient collection strategies.
- Contributed to improving patient experience and provider cash flow through tailored PPMC service offerings.
Associate
Samsung Mobile
06.2007 - 12.2008
- Managed team training, quality control, and operations
Education
Bachelor of Commerce -
TamilNadu University
Chennai, TN01.2012
Kendriya Vidyalaya
MumbaiSkills
- Inside Sales
- Lead Generation & Prospecting
- Sales Pipeline Management
- RFP & RFQ Management
- Client Relationship Management
- Business Development
- Strategic Networking
Industries
Industries worked in:
- Healthcare & RCM – Medical billing, claims processing, revenue cycle management (GoSource)
- Finance & Mortgage – Loan processing, mortgage automation (GoSource)
- BPO & IT Services – Outsourcing, customer support, IT solutions (WNS, Startek)
- Market Research & Data Solutions – Data analytics, business intelligence, lead enrichment (SMARTe DAAS, Avalon Global Research)
- Technology and SaaS: software sales, cloud solutions, AI-driven sales tools (GoSource, SMARTe DAAS)
- Consulting & Knowledge Services – Advisory, business consulting, and data insights (Researchwire Knowledge Solutions)
Timeline
Business Development Manager
GoSource
07.2024 - Current
Manager - Inside Sales
Startek
04.2023 - 03.2024
Deputy Manager - Inside Sales
WNS
04.2022 - 04.2023
Senior Sales Development Representative
SMARTe DAAS Pvt. Ltd
09.2019 - 04.2022
Senior Business Development Executive
Avalon Global Research
11.2018 - 08.2019
Manager
Thakur Infraheight Pvt Ltd
07.2017 - 10.2018
Assistant Manager - Sales
Researchwire Knowledge Solutions
02.2013 - 07.2017
Specialist
Hexaware Technologies
03.2011 - 06.2012
Senior Associate
Intelenet Global Services
11.2009 - 11.2010
Associate
Samsung Mobile
06.2007 - 12.2008
Bachelor of Commerce -
TamilNadu University
Kendriya Vidyalaya
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