Summary
Overview
Work History
Education
Skills
Accomplishments
Driving, Watching Movie, Travelling
Timeline
Generic

Sandeep Rathor

Indore,MP

Summary

Qualified Senior Manager with a proven track record at Rakuten Symphony, excelling in strategic planning and cross-functional collaboration. Enhanced team productivity and morale while optimizing resource allocation. Skilled in operations management and conflict resolution, I drive high-quality results and foster strong client relationships, ensuring operational excellence and repeat business.

Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.

Overview

13
13
years of professional experience

Work History

Senior Manager, DevOps

Rakuten Symphony
02.2021 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Manager, Release & Deployment

Rakuten Symphony
02.2021 - 02.2023

I am a strategic leader with a proven track record of transforming software delivery pipelines. My expertise lies in architecting and get implementing robust DevOps frameworks, orchestrating complex release strategies, and cultivating high-performing engineering teams. I drive operational excellence, accelerate time-to-market, and ensure scalable, reliable software deployment across the enterprise.

  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managing the complete software delivery life cycle. Work with the team from the planning phase to the deployment phase.

Product Lead

Innoeye Technologies
03.2019 - 02.2021
  • Developed innovative solutions for complex technical issues, resulting in improved product [NetVelocity] performance.
  • Built strong relationships with key industry partners, exploring opportunities for collaboration on joint ventures or co-marketing initiatives.
  • Identify the customer need and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality.
  • Monitoring the market and developing competitive analyses. Prioritizing product features and capabilities. Creating a shared brain across larger teams to empower independent decision-making

Team Leader

Innoeye Technologies
02.2017 - 03.2019
  • Responsible for the analysis and reporting of the product phase. Also coordinate with the development, marketing, and senior management teams.
  • Engagement with customers to gauge preliminary requirement and feedback and use these insights to make finishing product tweaks.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Senior QA Engineer

Innoeye Technologies
02.2013 - 03.2015
  • Working as a module lead in Innoeye Technologies, I worked Android as well as iPhone application. Strong knowledge of SQL with JAVA based web application.
  • Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
  • Ensured high-quality user experiences by evaluating usability, compatibility, accessibility, and performance across multiple platforms and devices.
  • Collaborated closely with developers to identify, reproduce, and resolve software bugs.
  • Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.

QA Engineer

Genesis Technologies
03.2013 - 02.2015
  • Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
  • Enhanced software quality by developing and implementing comprehensive testing strategies.
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
  • Reduced product defect rates by creating robust test cases and meticulously executing them.
  • I have worked on more than 10 projects they are from various industries including: Real Estate, Hospitality, Health Industry, Website testing, Internet Marketing and Application testing.

Education

Master of Technology - System Management

Devi Ahilya Vishwavidyalaya
Indore, India
01-2015

Bachelor of Engineering - Information Technology

Mahakal Institute of Technology
Ujjain, India
01-2012

Higher Secondary - PCM

Lokmanya Tilak Higher Secondary School
Ujjain, India
01-2008

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Troubleshooting and problem resolution
  • Data-driven decision making
  • Team leadership
  • Team development
  • Work Planning and Prioritization
  • Negotiation and conflict resolution

Accomplishments

    Achieved multiple patents in order to improve software capabilities and it's feature.

    1. Patent No.: US11689949B1 (45) Date of Patent: Jun. 27, 2023

    Link & Title: Automated service request

    2. International Publication Number: WO2024030124A1 Date of Patent: Feb 8, 2024

    Link & Title: System and method for automated walk tests and visualization

    3. Patent No.: US20240333832A1 Date of Patent: Oct. 3, 2024

    Link & Title: Method of determining voice quality of voice call

    4. Patent No.: US20250080446A1 Date of Patent: Mar. 6, 2025

    Link & Title: Testing wireless network by using master-slave devices

Driving, Watching Movie, Travelling

Hailing from Ujjain, the sacred Land of Mahakal, I balance my love for cinema with a passion for travel. I've extensively explored India and journeyed through four countries, always seeking new perspectives and experiences.

Timeline

Senior Manager, DevOps

Rakuten Symphony
02.2021 - Current

Manager, Release & Deployment

Rakuten Symphony
02.2021 - 02.2023

Product Lead

Innoeye Technologies
03.2019 - 02.2021

Team Leader

Innoeye Technologies
02.2017 - 03.2019

QA Engineer

Genesis Technologies
03.2013 - 02.2015

Senior QA Engineer

Innoeye Technologies
02.2013 - 03.2015

Master of Technology - System Management

Devi Ahilya Vishwavidyalaya

Bachelor of Engineering - Information Technology

Mahakal Institute of Technology

Higher Secondary - PCM

Lokmanya Tilak Higher Secondary School
Sandeep Rathor