Sandeep Reddy Bakka
Vikarabad
Summary
Adept Senior Technical Specialist with a proven track record at Google Operations Center and Accenture, I excel in leveraging Google Data Studio and PLX for enhancing system stability and process efficiency. Skilled in SQL and fostering team collaboration, I've significantly contributed to project delivery and operational improvements, showcasing a blend of technical prowess and leadership.
Overview
7
7
years of professional experience
Work History
Senior Technical Specialist
Google Operations Center
Hyderabad
11.2021 - Current
- Currently, I’m part of the Systems Support & Stability (S3) team, and we provide technical support on multiple localization tools, quality review tools, and forecasting tools.
- My role includes identifying/troubleshooting user issues using internal tools & working closely with the engineering team in implementing new feature requests
- Managed multinational translation and review vendors to ensure timely delivery of large-scale projects.
- We use Google tools such as PLX, Data Studio, and Critique (a code review tool) to manage the dashboards.
- Maintain and support operations dashboards, summarizing vendor support metrics, as they directly impact the quality scores of the team.
- Proactively communicate status updates to the Google stakeholders.
- Act as an SME for team processes, reviewing, and optimizing them for improved performance.
- Create and update process documentation.
Quality Analyst
Accenture
Hyderabad
11.2017 - 11.2021
- Performed a quality check on the team’s day-to-day work and was responsible for data quality and process effectiveness.
- Verify and enrich Salesforce accounts proactively and reactively.
- As part of the reactive process, I worked on cases created by sales reps on the Buganizer and Salesforce Cloud Helpdesk platforms.
- To work on agents' weekly and monthly scorecards.
- Assist team members with their day-to-day work, and conduct regular KT sessions.
Education
M.Tech - ES
TRR College of Engineering
Hyderabad01.2018
B.Tech - ECE
Bhaskar College of Engineering
01.2016
Intermediate -
Sidhartha Junior College
Vikarabad01.2012
Matriculation -
St. Gonsalo Garcia High School
01.2010
Skills
- SQL
- Google Data Studio
- PLX
- Appscripts
- Google Suite
- MS Office
- Power BI
Hobbies and Interests
- Watching & playing cricket
- Watching movies
Awards
- New kid on the block, Accenture, 12/01/17, Achieved this award for the month of Dec’17 for maintaining all my metrics beyond the expectations which was my first month in production at Accenture.
- Ideation award, Accenture, Multiple, Received this award twice and was shortlisted for Leader’s Choice Award for automating sheets using Appscript.
- Best performer, Accenture, Multiple, Received this award under perfectionist category.
- Best Mentor, Accenture, Multiple, Received this award for guiding the team and helping them with their day to day activities.
- Individual Contributor Award, GOC, 02/01/22, 11/01/22: Received this award twice for my contributions in improving processes through my ideas.
- Received the Star Award, a prestigious annual GOC Year-End Award, for the year 2023.
Languages
- English
- Hindi
- Telugu
Timeline
Senior Technical Specialist
Google Operations Center
11.2021 - Current
Quality Analyst
Accenture
11.2017 - 11.2021
M.Tech - ES
TRR College of Engineering
B.Tech - ECE
Bhaskar College of Engineering
Intermediate -
Sidhartha Junior College
Matriculation -
St. Gonsalo Garcia High School
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