Summary
Overview
Work History
Education
Skills
Declaration
Timeline
AssistantManager
Sandeep RM

Sandeep RM

Assistant Manager
Bangalore, KA

Summary

Highly motivated Assistant Manager with a wealth of experience in efficiently overseeing teams, optimizing operations, and spearheading growth initiatives. Proficient in streamlining processes, elevating customer service, and surpassing targets. Eager to secure a stimulating position within a dynamic organization, leveraging my exceptional leadership acumen to propel the company's triumph. Meticulous and effective, adept at managing teams and projects with precision.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Manager

EXL Services Pvt. Ltd.
Bangalore
01.2020 - Current
  • Overseeing daily operations and providing guidance to the team, ensuring efficient workflow and adherence to company policies.
  • Maintaining and monitoring KPIs for the functional areas under control, implementing corrective measures to improve indicators that had breached standards.
  • Leading, managing, and successfully delivering client projects.
  • Maintaining comprehensive project plans, overseeing multiple project assignments, tracking progress, resolving issues, and reporting updates to stakeholders.
  • Ensuring team familiarity with and understanding of requirements outlined in Clients' SLAs.
  • Assisting team members in aligning their work with project objectives.
  • Ensuring ongoing training and staff development, monitoring individual performance and providing necessary training to enhance skills and productivity.
  • Arranging appropriate coverage for team absences.
  • Handling escalations and focusing on timely resolution.
  • Providing due oversight and implementing controls for daily processes managed by the team.
  • Conducting performance evaluations, identifying areas for improvement, and providing coaching and training to enhance team members' skills and productivity.

Sr. Associate

EXL Services Pvt. Ltd
Bangalore
09.2016 - 12.2019
  • Managed and executed all business deliverables with utmost responsibility.
  • Provided regular updates and submitted comprehensive reports pertaining to own area of work.
  • Reviewed Standard Operating Procedures (SOPs) as per agreed frequency to ensure process efficiency.
  • Observed tool behaviors and diligently documented any issues encountered.
  • Maintained and implemented effective Cross Training plans for seamless team operations.
  • Successfully achieved individual SLA targets and contributed towards collective targets set for the team.
  • Ensured process delivery within respective groups adhered to SLA standards.
  • Played a leadership role in driving and contributing to process excellence initiatives.
  • Reported performance status and escalated any issues to the assistant manager.
  • Guided and mentored team members from a process perspective to ensure consistent SLA delivery.
  • Handled highly confidential client reports with the utmost discretion.

Onboarding Executive

Intelenet Gloabal Services Pvt. Ltd.
Bangalore
03.2015 - 06.2016
  • Influencing sellers to come on to Flipkart Marketplace
  • Identifying, planning and executing the right model for onboarding sellers as desired.
  • Assisting the sellers in listing their products in the Marketplace.
  • Responsible for the operational performance of the sellers.
  • Understanding data trends and make inferences and recommend actions for improvements.
  • Keeping close watch on the adherence to all the contractual obligations by the sellers.
  • Assisting the sellers in their pricing strategies during the festive sales.

Executive

Prime Focus Technologies Pvt. Ltd.
Bangalore
09.2014 - 02.2015
  • Collecting and entering data in databases and maintaining records.
  • Completing all assigned data entry requests and tasks within required timeframes while maintaining quality.
  • Other duties as assigned

Education

Master Of Business Administration -

Visvesvaraya Technological University
Bangalore, KA
07.2012 - 07.2014

Bachelor Of Computer Applications -

Kuvempu University
Davangere, KA
05.2009 - 05.2012

Skills

    Stakeholder Management

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Declaration

Verified and confirmed that all information provided in my resume is accurate and reliable. Assumed fully accountability for any errors or discrepancies in the data, should they arise in the future.



Sandeep RM

Timeline

Assistant Manager

EXL Services Pvt. Ltd.
01.2020 - Current

Sr. Associate

EXL Services Pvt. Ltd
09.2016 - 12.2019

Onboarding Executive

Intelenet Gloabal Services Pvt. Ltd.
03.2015 - 06.2016

Executive

Prime Focus Technologies Pvt. Ltd.
09.2014 - 02.2015

Master Of Business Administration -

Visvesvaraya Technological University
07.2012 - 07.2014

Bachelor Of Computer Applications -

Kuvempu University
05.2009 - 05.2012

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