Sandeep Roy
Haldibadi
Summary
Highly skilled and a valued driven professional with honed expertise over 10+ years, currently working in Piramal Consumer Product Division as a Sales Officer. Leveraging perspective, strategic vision, and track record in developing a strategy. Exposure in managing sales and marketing and developing strategies to achieve a created vision to implement strategic initiatives. Experience in customer service and team management as well as trained to sales staff, with innovative service strategies to facilitate the acquisition and retention of customers and generate high-value propositions for the customers. Hallmarked experience with impactful roles and verifiable success in setting up new initiatives, developing business through market strategic communication plan, and market research within relevant markets. Vision to transform an organization's growth by introducing innovative marketing plans & strategies. Instrumentally drove efficiency improvements to office systems, workflows and processes; adept at handling Admin/Backoffice operations, coordinating with senior management and employees at all levels. Distinguished career reflects continual advancement, depth of valuable & diversified leadership experience in steering business expansion functions and consistent achievements in driving business strategies that produce significant business results. Characterized as an efficient client coordinator, combining communication, and problem-solving skills with analytical, decision-building, and leadership capabilities to enhance organizational objectives.
Overview
11
11
years of professional experience
Work History
Senior Field Officer
Sarda Dairy & Food Products Ltd
Chirmiri
12.2024 - Current
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Implemented corrective actions based on customer feedback or complaints received from the field.
- Analyzed data from customer surveys to identify areas of improvement in service delivery.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Officer
Piramal Consumer Product Division
Raipur
07.2023 - 11.2024
- Responsible for driving primary and secondary sales in the assigned territory.
- Proactively work towards increasing sales with retailers and wholesalers, implementing effective strategies to achieve sales targets.
- Oversee distributor management, ensuring efficient handling of distributors for enhanced market reach.
- Appointment of new distributors as needed to expand market presence and meet growing demands.
- Continuously explore and implement strategies to build opportunities within the territory.
- Develop and lead a high-performing team to achieve daily Point of Purchase (POP) targets.
- Create and manage journey plans for Territory Sales Officers (TSO), ensuring adherence to the established plans for optimal coverage and market penetration.
- Collaborate with the respective Central Freight Agent (CFA) to ensure timely and efficient supply chain operations.
- Monitor and facilitate the timely delivery of supplies to distributors and direct retailers.
- Ensure distributors and retailers in the region maintain sufficient stock levels.
- Implement inventory management practices to avoid stockouts and meet customer demands effectively.
Sales Officer
Patanjali Foods Limited
Jagdalpur
05.2022 - 06.2023
- Executing strategies to ensure monthly and yearly sales targets set by the company are completed on time.
- Developing effective relationships for business retention/enhancement; maximizing customer satisfaction by providing prompt customer support and building market credibility through loyalty programs.
- Assigning KRA to team and structuring Go-to-Market plan in collaboration with Marketing Team to ensure targets are achieved on time.
- Planning & implementing channel activities; understanding competitor product portfolio, market trend and customer segment in the market.
- Ascertaining the specific training needs of Sales Team.
Customer Executive
Varun Beverages Limited
Pendra
10.2019 - 05.2022
- Developing strategies & providing information regarding detailed procedures they might need to improve upon in the organization.
- Working with companies to improve business strategy & overcome existing challenges.
- Proven skills in strategizing viable plan to ensure long-term goals realized.
- Answering to customer's enquiries using the standard guidelines properly.
- Approaching businesses to offer valuable solutions along with providing suggestions on service improvements.
- Maintaining the coordination and professional strong working relationship with external and internal customers, colleagues, and customer service management.
- Ensuring the cost effective and the most efficient service.
- Mentoring, coaching, motivating, & driving for desired business and operations results and building sustainability.
- Taking ownership of complaint and queries of the customers and proactively following through to resolution.
- Responsibility to make sure that all customers' queries are well-investigated and resolved.
- Maintaining working cognition of each customer service process for various market segments.
- Demonstrated prowess in providing operational and technical leadership to ensure achieving companies' missions.
Sellout Supervisor
Samsung Mobile
Ambikapur
02.2017 - 09.2019
- Shouldered with the overall accountability of designing and implementing a strategic plan that expands its customer base & ensures its strong presence.
- Achieved growth and hitting targets by successfully managing the team.
- Promoted robust and long-lasting customer relationships by partnering with them and understanding their needs.
- Accountable for visiting in Outlets & operate promoter and focus on business; hiring Promoters & established in outlets.
- Meet Distributor for achieving his sell target & discussion on direct sell.
- Ensured the competition data in excel sheet as per company requirement.
- Discussed with the promoter about growth & de-growth of target.
- Carried out the campaigning & Branding for New launched product and also trained to ISP.
Area Officer/Store Team Leader
Reliance Jio Infocomm Limited
Ambikapur
09.2015 - 02.2017
- Dexterously attended customers & conveyance to buy handset & SIM promotion.
- Accountable for activating the JIO SIM as an Activation Officer.
- Preserved letters related to Investor queries/issues & escalated and coordinated with the customer to provide support and ensure maximum customer satisfaction.
- Maintained letters related to Investor queries/issues & escalated and coordinated with the customer to provide support and ensured maximum customer satisfaction through achieving delivery & service quality norms.
- Developed customer's database; monitored post-service activities like follow-up with the customers, service reminders and handled grievances for superior service & assessed customer feedback, analyze areas of improvement to provide better customer services.
- Built and maintained long-term relationships with current clients and their management teams by providing information, guidance, and support; recommended service and profit improvements & recommending new opportunities.
Customer Relationship Officer
Bharti Airtel Services Ltd
Raipur
02.2014 - 08.2015
- Interacted with customers, solving their problems from time to time.
- Looked after the maintenance of cash and stock MIS; handled walk-in customers and resolved services related queries.
- Carried out the daily sales collection and updating records.
Education
MBA - Hospital Management
Singhania University
Junjunu, Rajasthan02.2012
BCA - Computer And Information Sciences
Guru Ghasidas University
Bilaspur07.2006
Skills
- Activelistening
- Empathy
- Objectionmanagement
- Relationship building
- Communication
- Self-motivation
- Coordination
- Leadership
- Time management
- Problem-solving skills
- Conflict management
- Customerengagement
- Socialskills
Languages
- English
- Hindi
- Bengali
Timeline
Senior Field Officer
Sarda Dairy & Food Products Ltd
12.2024 - Current
Sales Officer
Piramal Consumer Product Division
07.2023 - 11.2024
Sales Officer
Patanjali Foods Limited
05.2022 - 06.2023
Customer Executive
Varun Beverages Limited
10.2019 - 05.2022
Sellout Supervisor
Samsung Mobile
02.2017 - 09.2019
Area Officer/Store Team Leader
Reliance Jio Infocomm Limited
09.2015 - 02.2017
Customer Relationship Officer
Bharti Airtel Services Ltd
02.2014 - 08.2015
MBA - Hospital Management
Singhania University
BCA - Computer And Information Sciences
Guru Ghasidas University
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