Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
Timeline
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Sandeep S

Sr. Quality Analyst
Bidadi

Summary

Enthusiastic and Hard worker with 7 Years of experience in highly paced customer service driven mortgage banking industry. To secure a position in Customer Service. Mortgage Settlement with 100% Accuracy and on Time. Ability to access research and resolve problems in an efficient and effective manner.

Overview

7
7
years of professional experience

Work History

Sr. Quality Analyst

Concentrix Daksh Pvt Ltd
06.2022 - Current
  • Managing a team of 20+ employees Quality metrics for 1.5 years
  • Quality and Training skills – Doing QC, Sampling, Standard deviation, parameters, Feedback and Coaching, Doing Root Cause Analysis, FMEA, Calibration, Review the Review, Compliance audit and providing training for new hires on the process knowledge end to end.
  • Preparation of daily/weekly/monthly reports & Power point presentation and resolve the escalated issues & requests from site management.
  • Calculating productivity, utilization and efficiency for the team.
  • Cross train with scheduling analyst, produce & analyze daily efficiency reports.
  • Preparation of daily quality report, governance report, L1 pack, calibration report, stacks report and send all those reports to the respective clients.
  • Conduct calibration session with operation & training team by achieving 0% variance. And conducting regular feedback session for agents and conducting refresher training.
  • Review, Modification, Documentation and Verification of Customer and Business Banking Accounts, Transactions of banking customers.
  • Reported quality violations appropriately according to operations & client guidelines.

Senior Process Executive

Concentrix Daksh Pvt Ltd
01.2020 - 05.2022
  • Responsible for collecting and verifying all documentation required for loan submission is complete and in compliance.
  • Working with each client collecting all documentation make sure all documents are signed
  • Verifying the mortgage document and cross verifying the land title details, date and sign.
  • Process strong working knowledge of lender guidelines and requirements.
  • Maintain an effective working relationship with lender and clients.
  • Preparing funding, wire information and obtain documents for booking the settlement.
  • Ensuring timely disbursements of Surplus funds into the nominated account.
  • Handle all the queries and concerns of the Lender and Home Finance Manager, giving solutions and attending to the Priority files to be settled.

Process Executive

Concentrix Daksh Pvt Ltd
02.2017 - 12.2020
  • Verify, compiles application information for mortgage loans.
  • Review and verify that application data is complete and meets establishment standards and recommends if loan is not meeting the standards to be denied.
  • Inform credit bureau and employer to verify accuracy of information.

Education

MBA - Finance And Marketing

Vivekananda Institute of Management And Studies
Bengaluru, India
04.2001 -

Skills

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ACHIEVEMENTS

  • Rewarded as Super Talented Achiever - 2018
  • Rewarded as Most Valuable Player - 2018
  • Awarded beyond the call of duty by
    Location HR - 2020
  • Rewarded as Knowledge Champ -Ops - 2022
  • Recipient of Difference Maker- Ops - 2023
  • Rewarded as Knowledge Champ -Ops - 2023


Timeline

Sr. Quality Analyst

Concentrix Daksh Pvt Ltd
06.2022 - Current

Senior Process Executive

Concentrix Daksh Pvt Ltd
01.2020 - 05.2022

Process Executive

Concentrix Daksh Pvt Ltd
02.2017 - 12.2020

MBA - Finance And Marketing

Vivekananda Institute of Management And Studies
04.2001 -

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Sandeep SSr. Quality Analyst