Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Work Availability
Quote
Timeline
Extra Curricular Activities
Extra Curricular Activities
Hi, I’m

Sandeep Sabarad

Bengaluru
Sandeep Sabarad

Summary

Insightful Senior Consultant with 8+ years of experience in the email consulting industry. Optimistic, organized and flexible. Excellent persuasion and leadership skills. Proficient in generating logical solutions to solve intricate problems.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
years of professional experience

Work History

InTouch CX
Bengaluru

Senior Consultant
01.2022 - 04.2023

Job overview

  • Online chats and e-mail support to the customers using the support tool regarding games
  • Handling client discord server by replying to players queries
  • Identifying the Bugs in the game and informing the concerned team to fix it
  • Analyzing the data and work with employees to help them progress
  • Wok on the daily and monthly report
  • QA Analysis to find where the employees making error and giving feedback to fix those errors.
  • Used clients' requirements to develop targeted solutions to fit specific needs.
  • Worked with team members to create efficient workflows, resulting in high productivity.

Telligent Support LLP
Bengaluru

Senior consultant
08.2019 - 01.2022

Job overview

  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
  • Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics
  • Helping agents in resolving the queries and making the reports on daily basis
  • Arranging the meetings for the team
  • Taking care of Team Huddles.

Hipower Support center pvt ltd
Bengaluru

Senior consultant
08.2016 - 08.2019

Job overview

  • Online chats and e-mail support to the customers using the support tool regarding games
  • Documenting any major problems customers are facing with the games in large numbers & reporting it to the concerned department
  • Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics
  • Helping agents in resolving the queries and making the reports on daily basis.

Repucom Media Analysis India Pvt Ltd.
Bengaluru

Sports Analyst
08.2012 - 07.2015

Job overview

  • Handling small projects related to sports brands.For example, which are the brands using in the particular game like NBA, Cricket, Football etc and highlighting them.

Education

Visvesvaraya Technological University (VTU)

Bachelors Degree in Engineering
08.2011

University Overview

Skills

  • Decision Making
  • Ability to Work Under Pressure
  • Problem Solving
  • Teamwork
  • Adaptability
  • Fast Learner
  • Ability to Work in a Team
  • Ability to Multitask
  • Customer Service
  • Communication Skills
  • Microsoft Office
  • Teamwork Mindset
  • Strategic Planning
  • Operations Management
  • Software Management

Websites

Languages

English
First Language
Hindi
Intermediate
B1
Telugu
Intermediate
B1

Accomplishments

Accomplishments
  • Promoted to Senior Consultant due to working hard to achieve the target set by the client.
  • Improved the quality of the responses realizing overall increase in customer satisfaction.
  • Got many employee of the month for achieving team target.
Availability
See my work availability
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Available
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wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Consultant
InTouch CX
01.2022 - 04.2023
Senior consultant
Telligent Support LLP
08.2019 - 01.2022
Senior consultant
Hipower Support center pvt ltd
08.2016 - 08.2019
Sports Analyst
Repucom Media Analysis India Pvt Ltd.
08.2012 - 07.2015
Visvesvaraya Technological University (VTU)
Bachelors Degree in Engineering

Extra Curricular Activities

Extra Curricular Activities
  • Travelling
  • Cooking on free time

Extra Curricular Activities

Extra Curricular Activities
  • Travelling
  • Cooking on free time

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Sandeep Sabarad