Sandeep Sharma
Desktop Support Engineer
Lohgarh,Punjab
Summary
I am looking forward for career in an organization where I can use my Skills, Knowledge and Efforts to add value to the organization. I am 34 years old now I am looking for job in stable organization for long term contract for maintain further gaps Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
EUC SUPPORT
SVN
Baddi Himachal pradesh
09.2022 - 11.2022
- Resolved outlook related issues like email configuration , User not able to get emails ,Email box full ,License activation , One drive configuration and data uploading on onedrive for backup purpose
- Resolved Printer related issues and configure all types of printers
- Resolved Desktop related issues like system slowness , OS installation , Data backup and restore, Installation of basic software's and applications
- Creations Zoom links for online meeting
- WiFi related issues and configurations
Call Center Helpline Specialist
HARTRON
Panchkula Haryana
08.2018 - 08.2021
- Deals with technical issues of CSC and customers like customer is unable to submitted application ,web camera and microphone permission related issues ,unable to connect printer trough wifi ,Browser related issues , Internet connectivity related issues , Unable to access link of application
- Deals all issues trough remote desktop with the help of tools like any desk, team viewer, trough IP address
- Prepare all report of critical issues on daily basis and discuss with team leader, take follow up with NIC team and update same to user
- Reason for resign from HARTRON : Due to massive fire broke out in some parts of HARTRON and services have been suspended by them
Security Engineer Management
Progressive Info Vision pvt. Limited
Chandigarh and Punjab
05.2012 - 03.2014
- Name Total experience Date of joining Date of resign Reason For resign, 2 years approx
- 9th ,May,2012
- 31th, ,2014 Contract was over
- JOBS AND RESPONSIBILITY:
- Installation of antivirus in all branches of pnb
- Resolve windows related issues, installations of windows, configure Microsoft outlook express, installation and configuration of wifi printers ,Add all branches computer in domain and give permission and reset password and join all pc in domain network ,Blue screen errors , crupted software related issues ,System cleanup like deletion of temporary files ,disk clean up , remove unwanted software ,wifi configuration and register device in portal for wifi access,Mail merge,system slowness issues ,Blue screen errors ,Black screen errors ,
- Deals with Issues related ip conflict, connectivity related issues ,network related issues
- Deals all issues either trough remote or field visit depends upon issues and branches distance
- Prepare reports and share with IT manager for improvement and hardware requirement if any
- Prepare report of all assign laptop, computers, printers etc to users along with user employee code and share with IT manager
- Prepare report of number of faulty pc and advice to IT manager to assign new laptop or pc as per bank requirement
- Password reset , Add and delete users in active directory
Education
B. Sc. - IT
SIKKIM MANIPAL University Sikkim Manipal University
01.2008 - 12.2008
XII GMSSS - undefined
1 1 - 01.2011
X - undefined
Nav Jyoti Model High School
01.2007 - 01.2008
Diploma - computer hardware and networking
Jet king Institute sector 34 ,Chandigarh
01.2005 - 01.2006
Diploma - Computer Hardware & Networking
Jet king Chandigarh
Skills
Email configuration
Active Directory
Office 365 training
System slowness issues and patch upgration
MCSA TRAINING
Azure cloud training
CCNA training
Active Listening
Teamwork and Collaboration
DNS servers
DHCP server and scope creation in DSCP
Group policy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
EUC SUPPORT
SVN
09.2022 - 11.2022
Call Center Helpline Specialist
HARTRON
08.2018 - 08.2021
Security Engineer Management
Progressive Info Vision pvt. Limited
05.2012 - 03.2014
B. Sc. - IT
SIKKIM MANIPAL University Sikkim Manipal University
01.2008 - 12.2008
X - undefined
Nav Jyoti Model High School
01.2007 - 01.2008
Diploma - computer hardware and networking
Jet king Institute sector 34 ,Chandigarh
01.2005 - 01.2006
Diploma - Computer Hardware & Networking
Jet king Chandigarh
XII GMSSS - undefined
1 1 - 01.2011