Sr. Advisor
Concentrix Daksh Services India Private Limited
Gurgaon
08.2023 - Current
- Resolve Virgin Media customer queries for broadband, TV, and landline services efficiently.
- Address technical issues like broadband performance and installation with precision.
- Handle non-technical queries, ensuring accurate billing and package information.
- Utilize problem-solving skills to restore service quality and enhance customer satisfaction.
- Achieve measurable improvements in customer service response times.