Sandeep Sinha
Customer Adoption Manager
Pune
Summary
Experienced Manager with a proven track record of leading teams and successfully managing daily operations to meet customer needs. Skilled in equipping employees with the necessary tools and knowledge to independently handle their responsibilities. Dedicated trainer and mentor, known for exceptional management abilities and a results-driven approach. Over 12 years of experience as a Coupa professional, providing procurement solutions and operations expertise. This includes consulting on industry best practices, understanding client requirements, and mapping business processes to relevant solutions. Played a crucial role in training new users on implemented products to drive adoption and maximize client value.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Adoption Manager
Coupa Software Limited
Pune
02.2021 - Current
- Responsible for strategic CAM engagements
- Offering ongoing advice and guidance to accelerate and elevate product usage and adoption for maximum value from the customer's current Coupa platform
- Advisory Services Business Continuity Services - Optimisation - Release Management
- Extracting and analysing Key Performance Indicator report for the customers
- Creating and delivering Best Practice Assessments to the customer
- Providing strategic and customised solutions to the customer based on their business needs
- Helping customer to understand and adopt new features post Coupa new release
- Helping customer to jump on latest Coupa release
- Creating business process documentation
- Project planning
- Training new joiners to adapt to Coupa as a whole
- Understanding of Business Spend Management (BSM), Coupa Core and power Apps
- Provided technical, business, and product knowledge in support of driving customer success
- Worked directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using
- Technical knowledge to support the CVM meet the deliverables of the customer's account plan
- Worked with other organizations within Coupa as well as the global Customer Adoption Manager team
- Worked with customers to define the scope of a project, activities, and key deliverables
Banking Operations Specialist
CREDIT SUISSE POLAND SP Z O O
08.2019 - 04.2020
- Custody & Transfers on Securities and Mutual-/Hedge Funds custody services for Private Wealth, Corporate- and Institutional Clients on different booking platforms globally on all markets
Senior Accounting Analyst Specialist
Credit Suisse Services India Pvt. Ltd
01.2013 - 07.2019
- Source to Procurement
- Expense, Accounting & Control
- Increased efficiency in accounts payable processing, ensuring timely vendor payments and accurate expense tracking.
- Created financial strategies to optimize portfolio performance and reduce risk.
Process Associate
Infosys BPO
05.2011 - 01.2013
- Procure to Payment
- Conducted thorough analysis of existing processes, identifying key areas for improvement and efficiency gains.
- Achieved substantial cost savings by optimizing resource allocation and minimizing waste.
- Increased accuracy in data processing by conducting regular quality checks and implementing corrective measures when necessary.
Education
MBA - Finance
IIBR
Pune 08.2009 - 04.2011
Skills
Coupa Platform Certified
Certification
Coupa Platform
Cricket, Badminton & Travelling
.
Timeline
Customer Adoption Manager
Coupa Software Limited
02.2021 - Current
Banking Operations Specialist
CREDIT SUISSE POLAND SP Z O O
08.2019 - 04.2020
Senior Accounting Analyst Specialist
Credit Suisse Services India Pvt. Ltd
01.2013 - 07.2019
Process Associate
Infosys BPO
05.2011 - 01.2013
MBA - Finance
IIBR
08.2009 - 04.2011
Coupa Platform
Sourcing
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