Sandeep Thalasseri

Project Name: Siemens Energy

• Lead a team in delivering Service Management services - MIM, PM
• Implemented ITIL best practices.
• Developed and maintained service level agreements (SLAs) and key performance indicators (KPIs) to monitor service performance.
• Collaborated with cross-functional teams to drive process improvements
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Risk Management
• Weekly, Monthly Reporting to Customer and Internal stakeholders

Project Name: Nutrien

• Led a team in delivering Service Management services - MIM, PM, IM, CM, CMDB, SRF, Release
• Implemented ITIL best practices.
• Developed and maintained service level agreements (SLAs) and key performance indicators (KPIs) to monitor service performance.
• Collaborated with cross-functional teams to drive process improvements
• Developed process documentation to maintain standardization and knowledge sharing among team members.

Project Name: ICC

• Served as a subject matter expert on specific processes providing guidance and support to other team members when needed.
• Propose/Implement ITIL Best practices.
• Developed process documentation to maintain standardization and knowledge sharing among team members.
• Collaborated with cross-functional teams to ensure consistent process execution.
• Weekly & Monthly Reporting

• Team Lead
• PPM Consultant for CA Clarity
• Process Consultant for ITSM Processes