Sandeep V
Kakinada
Summary
IT Infrastructure professional with 8+ years of experience, including 4+ years specializing in Major Incident Management and 24/7 Infrastructure Monitoring in enterprise environments. Proven expertise in incident detection, prioritization, escalation, and coordination to restore services within SLA and minimize business impact. Highly skilled in real-time monitoring, stakeholder communication, root cause analysis, and post-incident reporting, with hands-on experience supporting critical systems across E-commerce, Healthcare, and Banking domains.
Overview
9
9
years of professional experience
Work History
Major Incident Management Analyst
Hexaware Technologies Pvt. Ltd
Chennai
12.2021 - Current
- Continuously monitor IT systems, applications, and network infrastructure to ensure availability and performance
- Act as the first point of contact for major incidents, ensuring acknowledgement and resolution within SLA
- Create and manage incidents and service requests triggered by monitoring alerts and user notifications
- Takes control of major/high-impact incidents
- Coordinates response across teams
- Sets priorities and ensures SLAs are met
- Leads incident bridges / war rooms
- Performs initial triage and basic troubleshooting
- Applies known fixes or workarounds
- Escalates incidents to appropriate support teams
- Keeps users informed of progress
- Closes incidents after validation
- Communicates status to stakeholders and leadership
- Ensures post-incident review (PIR) is completed
- Investigates root cause
- Provides technical diagnosis and resolution
- Implements fixes or temporary workarounds
- Updates incident records with actions taken
- Collaborates with other resolver teams if needed
- Provide Veeam Backup & Replication support, including backup and tape job creation, configuration, and monitoring
- Monitor backup repositories, proxies, and job completion status
- Perform regular health checks covering backup duration, repository capacity, and system utilization
- Perform Azure automated patching activities as per maintenance schedules
- Maintain Azure storage accounts by cleaning up old backup data to ensure sufficient space
- Monitor Azure servers and schedule auto start/stop for PROD, TEST, DEV, and UAT environments
- Perform server decommission activities by taking one-time backups with defined retention points
- Execute FLR (File Level Restore) activities on supported sites
- Ensure smooth shift handovers by documenting active incidents and pending tasks
- Generate daily and weekly operational reports for management
Infrastructure Monitoring Analyst
NG Mind Frame Pvt Ltd
07.2020 - 05.2021
- Monitored global IT infrastructure 24/7 to ensure optimal system performance
- Responded to real-time alerts and performed first-level troubleshooting
- Raised and tracked incidents using ServiceNow based on impact and priority
- Coordinated with network and application teams to resolve issues within SLA
- Generated operational and performance reports
- Managed effective shift handovers for round-the-clock operations
Infrastructure Monitoring Analyst
Rachana Television Pvt. Ltd (RTPL)
02.2018 - 06.2020
- Supported a multimedia agency environment requiring continuous availability of network, servers, and applications
- Monitored infrastructure using ELK to detect performance and availability issues
- Responded to incidents in real time and performed first-level troubleshooting
- Performed proactive system checks to prevent service outages
- Documented incident response procedures and troubleshooting steps
- Generated daily and weekly system health and performance reports
- Ensured clear communication during shift handovers
Digital Marketing Analyst
Scoot Drive Pvt. Ltd
06.2017 - 01.2018
- Worked on operational and analytical support for the Troop Messenger application.
- Monitored website analytics to optimize user experience and content effectiveness.
- Analyzed digital marketing campaigns to enhance customer engagement strategies.
- Developed social media content calendars to maintain consistent brand messaging.
- Collaborated with cross-functional teams to align marketing initiatives with business goals.
- Conducted market research to identify trends and inform marketing strategies.
- Managed email marketing campaigns to improve audience targeting and retention efforts.
- Utilized SEO tools to enhance website visibility and increase organic traffic.
Education
Bachelor of Technology -
KIET , Electronics & Communication Engineering
Kakinada08-2016
Intermediate -
Sri Chaitanya Junior College
Kakinada06-2012
SSC -
Mother Vidya Nikethan
Kotananduru06-2009
Skills
Operating Systems:
Windows, Mac OS
Monitoring & Ticketing Tools:
ServiceNow, Jira, Fresh Service, SolarWinds, ELK
Backup & Recovery:
Veeam Backup & Replication, Tape Backup, FLR (File Level Restore)
Applications:
Phinsys Application
Other Tools:
Tensai GPT (CI Maintenance – Add/Delete)
Core Skills
IT Infrastructure Monitoring (Servers, Applications, Networks)
Major Incident Management & Escalation Handling
Cloud Monitoring (Azure)
Veeam Backup & Replication
SLA Management & Performance Optimization
Incident Detection, RCA & Troubleshooting
Shift Handover & Operational Reporting
Stakeholder Communication & Coordination
Timeline
Major Incident Management Analyst
Hexaware Technologies Pvt. Ltd
12.2021 - Current
Infrastructure Monitoring Analyst
NG Mind Frame Pvt Ltd
07.2020 - 05.2021
Infrastructure Monitoring Analyst
Rachana Television Pvt. Ltd (RTPL)
02.2018 - 06.2020
Digital Marketing Analyst
Scoot Drive Pvt. Ltd
06.2017 - 01.2018
Bachelor of Technology -
KIET , Electronics & Communication Engineering
Intermediate -
Sri Chaitanya Junior College
SSC -
Mother Vidya Nikethan