Sandeep Yadav
New Delhi
Summary
A results-oriented Accounts Receivable professional with over 8 years of experience as a Dispute Investigator and Subject-Matter Expert (SME). Proven ability to manage complex customer disputes and enhance operational efficiency. Currently, advancing expertise in full-stack AI development, including LLMs and autonomous agents, through a competitive fellowship. Skilled in team leadership, process improvement, and integrating AI solutions for business automation.
Overview
9
9
years of professional experience
Work History
Subject-Matter Expert (SME)
Accenture Solutions Pvt. Ltd
06.2019 - Current
- Led a team of 8 in the Accounts Receivable department, conducting daily calls to address challenges and coordinate activities.
- Managed and resolved customer disputes related to consignments and invoices for Tier-1 customers.
- Developed a BOT file to automate the calculation of accurate credit amounts for thousands of transactions, significantly improving efficiency.
- Prepared root cause analysis for escalated emails and presented daily highlight reports to management.
- Conducted weekly audits of team members' cases to ensure process adherence and identify areas for improvement.
- Integrated generative AI to summarize customer disputes, recommend solutions based on Standard Operating Procedures (SOPs), and assist with email drafting.
- Played a key role in the migration from ServiceNow to Salesforce (SFDC), contributing to a seamless transition.
- Created Detailed Training Procedures (DTPs) for new activities and trained new team members.
Executive
EXL Services Pvt. Ltd
12.2017 - 06.2019
- Managed incoming payments by booking them into sub-ledger accounts.
- Performed daily and monthly reconciliations of accounts and SAP ledgers.
- Addressed and resolved customer queries related to payments on a daily basis.
Process Associate
Accenture Solutions Pvt. Ltd
02.2017 - 12.2017
- Processed invoices through SAP and posted them to appropriate general ledger accounts.
- Managed the posting of PO-based invoices, wire requests, and check requests.
- Conducted vendor statement reconciliations to ensure accuracy.
Education
Outskill
New Delhi, India10.2025
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Indira Gandhi National Open University
New Delhi, India06.2020
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Delhi University
New Delhi, India03.2016
Skills
- AI Development: Prompt Engineering, Retrieval-Augmented Generation (RAGs), Agentic Workflows, Generative AI, LLMs
- ERP Systems: SAP, Oracle, Tally ERP
- CRM & Ticketing: Salesforce, ServiceNow
- Financial Software: Blackline, OTIL, Common Image Platform, ITrace
- Office Suite: MS Office (Advanced Excel, Word, PowerPoint)
Awards
Best Idea Winner Accenture Solutions Pvt. Ltd, Enforce Award Accenture Solutions Pvt. Ltd
Timeline
Subject-Matter Expert (SME)
Accenture Solutions Pvt. Ltd
06.2019 - Current
Executive
EXL Services Pvt. Ltd
12.2017 - 06.2019
Process Associate
Accenture Solutions Pvt. Ltd
02.2017 - 12.2017
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Indira Gandhi National Open University
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Delhi University
Outskill