Sandeep Kumar

• Used coordination and planning skills to achieve results according to schedule.
• Exceeded goals through effective task prioritization and great work ethic.
• Enabling team members to work on new technologies and challenges.
• Following FTS (Follow-the-sun) model to support our customers worldwide.
• Working as AP Change Team Lead and enabling team members to work on change and Incident.
• Working on all levels of changes, patching, updates.
• OS (RHEL, SUSE) Patching, Hardware Firmware updates, Driver updates.
• SAP support from OS side perspective.
• Suse HA, RHEL HA.
• Working directly with clients and giving valuable suggestions on planning.
• Resolved problems, improved operations and provided exceptional service.
• Used Microsoft Word and other software tools to create documents and other communications.
• Participated in team-building activities to enhance working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Created plans and communicated deadlines to complete projects on time.
• Managed team of employees, training and professional growth of employees.
• Actively listened to customers' requests,confirming full understanding before addressing concerns.
• Led projects and analyzed data to identify opportunities for improvement.

Demonstrated respect, friendliness and willingness to help wherever needed

• Carried out day-to-day duties accurately and efficiently.
• Worked with multiple Global and Local clients during my tenure with DXC.
• Supporting Linux and Solaris servers.
• HPSA, HPOM and other HP tools
  Build, decommission and end to end support.
• Providing 24/7 support to our global clients.
• Providing On-Call service.
• Used critical thinking to break down
  problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed team communications and information for meetings.
• Identified issues, analyzed information and provided solutions to problems.
• Collaborated with team members to achieve target results.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Led projects and analyzed data to identify opportunities for improvement.
• Increased customer satisfaction by resolving issues.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used coordination and planning skills to achieve results according to schedule.
• Prepared variety of different written communications, reports and documents.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered services to customer locations within specific timeframes.
• Participated in team-building activities to enhance working relationships.
• Maintained energy and enthusiasm in fastpaced environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in continuous improvement by generating suggestions, engaging in
  problem-solving activities to support teamwork.

• Followed all company policies and procedures to deliver quality work.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Delivering 24x7 production support on mission critical servers running Linux/Solaris mainly Linux.
• Supporting more than 15000 Linux Servers, high-end & mid-range servers used for Production/Development/Test and DR.
  Installation configuration and Troubleshooting of RHEL based servers.
• Commissioning of new servers and decommission of old and legacy servers.
• Day to day troubleshooting and resolving software and OS based issues on systems such as Performance, Configuration, Connectivity, backup etc.
• Responsible of resolution of all technical issues up to security level 2 within SLA.
• Troubleshooting Hardware based issues on systems such as disk issues, memory, CPU issues and liaising with vendors (Dell, IBM, HP) for hardware related issues.
• Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Followed all company policies and procedures to deliver quality work.

• Delivering 24x7 production support on mission critical servers running Linux/Solaris mainly Linux.
• Supporting more than 2500 Linux Servers, high-end & mid-range servers in the Australia regions used for Production/Development/Test and DR.
• Tracking all Incidents and Tasks through ticketing tools such as Infoman, Maximo.
• Installation, configuration, troubleshooting of RHEL based servers.
• Working on LVM (Linux) that includes implementation and troubleshooting day to day issues like disk failure, volume corruption Volume extension etc.
• Working on VERITAS Cluster Server that includes configuration and implementation Day to day jobs include failover/failback of groups and troubleshooting/resolving issues.
• Day to day troubleshooting and resolving software or OS based issues on systems such as performance, configuration, connectivity, network, backup, VCS issues etc.
• Troubleshooting Hardware based issues on systems such as disk issues, memory, CPU issues and liaising with vendors (Dell, IBM, HP) for hardware related issues.
• Installing of User applications and software on Systems.
• Troubleshooting and resolving critical issues on Linux Systems.
• Performing Cyclic Maintenance, on Quarterly basis for Server OS Patching using Red Hat Satellite Server.
• Responsible for resolution of all technical issues up to severity level 2 abiding by the yard stick of SLA.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Increased customer satisfaction by resolving issues.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service

• Supporting Zimbra Mail Server.
• Package Management with YUM and RPM.
• Handling Virtual Servers.
• Installation, configuration, troubleshooting of RHEL based servers.
• Implemented Nagios Monitoring tool in organization.
• Remote Management using ILO, DRAC, Putty, Vision App, Win SCP.
• RAID and LVM Management.