Sandeep Kumar Bamal
Ecommerce Operation Management, Market Place Management, Store Allocation & Replenishment Planning & Supply Chain & Logistics & API Integtration
Bengaluru,KA
Summary
Results-driven retail and supply chain professional with over 10 years of experience in merchandise planning, e-commerce management, and inventory management. Expertise includes marketplace order management, allocation, retail operations, logistics management, and API integration, with a proven track record in inventory optimization, stock allocation, replenishment planning, demand forecasting support, and retail analytics. Strong technical and analytical skills enable effective navigation of fast-paced environments, consistently driving continuous improvement and operational excellence. Committed to leveraging industry knowledge to enhance supply chain efficiency and elevate customer satisfaction.
Overview
2
2
Languages
12
12
years of professional experience
Work History
E-commerce Operations Manager Gold & Fine Jewel
Giva
Bengaluru, India
01.2026 - Current
- Managed end-to-end marketplace operations across multiple channels, including Amazon, Flipkart, Blinkit, Swiggy Instamart, Zepto, Ajio, B2B corporate clients, Q-Commerce, Zippee, SRF, and other fulfillment partners.
- Supply Chain Manager, Warehouse Operations Manager, Marketplace Operations, Logistics Management, Planning, and Inventory Management to Fulfillment roles.
- Responsible for order creation, processing, and execution, while ensuring seamless coordination across internal and external stakeholders.
- Planned and executed stock replenishment activities based on client demand forecasts, consistently achieving 98% order fulfillment and service level targets. Managed and motivated employees to be productive and engaged in their work.
- Managed courier onboarding, logistics SLA monitoring, shipment escalation handling, and operational coordination with logistics teams.
- Monitored courier billing, flight charges, in-transit reports, and operational MIS for all logistics partners.
- Managed coordination and operational execution with multiple logistics partners for marketplace, B2B, and warehouse dispatch operations.
- Handled shipment planning, dispatch allocation, in-transit monitoring, courier escalations, and delivery performance tracking.
- Worked with the following logistics partners: EKart Logistics, BVC Logistics, Porter, Blue Dart, Truck India Logistics, Shiprocket, RapidShyp, and OM Logistics. * Managed courier onboarding, logistics SLA monitoring, shipment escalation handling, and operational coordination with logistics teams.
- Increff API integration and shipment flow monitoring through ClickPost and internal warehouse systems. ClickPost All Pin Code API integration to provide GUTS tools.
- Established effective communication channels between internal stakeholders for smooth decision-making and execution of tasks.
- Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
- Managed budget allocation across various e-commerce functions, ensuring optimal resource utilization for maximum ROI.
- Conducted regular competitor analysis to stay ahead in the market and develop innovative strategies for growth.
- Coordinated closely with finance department to ensure accurate reporting of sales data and revenue projections.
- Managed relationships with third-party vendors to ensure seamless logistics coordination and timely deliveries.
Deputy Manager_ Merchandise Planner - GAP
Reliance Retail Ltd.
Bengaluru
03.2023 - 12.2025
- Managed end-to-end inventory planning and stock allocation across Pan-India retail, marketplace, and e-commerce operations.
- Monitored inventory levels, and executed timely stock replenishment to maintain optimal product availability and minimize stock-outs.
- Analyzed sales trends, inventory movement, stock aging, and stock health reports to support business decisions.
- Coordinated with warehouses, logistics partners, vendors, and store teams to ensure seamless product flow and order fulfillment.
- Prepared daily, weekly, and monthly MIS reports and dashboards for senior management and leadership review.
- Tracked inventory KPIs, fill rates, and operational metrics to identify improvement opportunities, and enhance efficiency.
- Developed DC SLOC-wise inventory planning and reconciliation processes, improving inventory accuracy across locations.
- Generated Tableau-based reports and dashboards for inventory performance, sales analysis, and stock visibility.
- Managed SAP (419, 417, and DSS) inventory operations, ensuring accurate stock tracking and data management.
- Supported merchandise planning through inventory analysis, demand forecasting, and stock optimization initiatives.
- Ensured compliance with operational SOPs, achieving consistently high scores in internal and external audits.
- Led stock replenishment and merchandise management activities, reducing excess inventory while maximizing product availability.
- Managed stakeholder communication across operations, supply chain, logistics, warehousing, and retail teams.
- Improved inventory accuracy and operational efficiency through process enhancements and data-driven decision-making.
Assistant Manager - Operations
Reliance Retail Ltd.
Bengaluru
07.2021 - 03.2023
- The role demands managing technical interactions between Support, Tech, and Product to deliver a unified support experience in order fulfillment, both forward and return.
- Manages escalated issues through to resolution, in conjunction with respective stakeholders.
- Analyze metrics, key indicators, and other available data sources to discover the root causes of project defects.
- Handled a team of 25+ members, where the team was involved in ticketing raised by Cluster Manager(s) and Sales Officer(s), and raised tickets as per the scenario if required.
- Focusing on issues not resolved within the SLA to get immediate resolution and issue closure.
- Led the support and operations team to create a robust mechanism to address seller support and the CDC/WH team with utmost efficiency.
- Raising high severity and handling severity and handling calls in case the issue impact is high for immediate resolution and fixing the issue.
- Analyzing issues' impact on the platform level to raise defects and fix issues.
- Highlighting the gaps in senior management and tracking the status of JIRA defects from an issue-fix point of view.
- Planning and implementation of Reliance Retail's new B2B process from scratch to beta to alpha phase, being part of user acceptance testing environments.
- Contributes to WBR, MBR, and QBR meetings with senior management regularly for LOB.
Senior Team Leader
Exceed logistics Pvt Ltd (Client-Amazon)
Hyderabad
03.2021 - 06.2021
- Daily monitoring of Store Orders Execution and dispatch.
- FIFO implementation in the system and Maintained the same on the floor.
- Daily monitoring of stock movement in FIFO. Maintain the reports for receiving and dispatches.
- Conducting Daily Cycle Count and the reports sent to Management and filing. Conducting Monthly Stock counts (Inventory) and reports sent to Management and filing.
- Coordinating with the transport department for vehicles and for on-time dispatches.
- Maintain the inbound and Outbound Registers and check weekly. Follow-up In-transit material clearance with branches.
- Defective / Damage Merchandise collecting from Stores / Customers with proper documents and Completing Return to Vendor process within TAT.
Shift Incharge (Warehouse)
NINJACART FULFILLMENT CENTER
Hyderabad
03.2019 - 12.2020
- Ensuring Smooth flow of all Supply Chain Operations across Hyderabad. Monitoring daily MIS and Ensuring Quality Control and generating profits for the organization. Leading team of 10 Executives and 60 Labours.
- Inspection and planning of daily Batching and Dispatch to all the SKU’s at Kompally Fulfillment center (FC).
- Reporting on a daily basis to create Visibility among all the relevant stakeholder e.g. Returns, TAT, Quality, and achievement against Commitment.
- Preparing MIS reports of inward/outward logistics with a view to appraising top management and users of the routine Hub management activities.
- Ensuring effective implementation & management of 3PLs where applicable.
- Making sure operations are completely in control-SLAs, accounts & finance, inventory, and records.
Senior Associate
Medwach Doc Pvt. Ltd.
Pune
09.2014 - 06.2018
- Providing L2 support for mainframe as well as Autosysbatch jobs and thereby handling/ escalating issues regarding the delay and failures of the batch or files transmission.
- To coordinate with technical teams for open change, Problem and Incident tickets
- Analyzing the impact on dependent systems if there are failures or delays in batch
- Handling adhoc requests for nearly 20 applications running on different platforms
- Execute SQL queries based on developers' requests in order to generate reports, analyze issues, and form statistical data
- Monitoring daily runs of jobs on UNIX environment.
- Database Health Checkup and Dealing with space management issues.
- Responsible for monitoring scheduled jobs autopsy tool and the growth of log files.
Education
B.E - Computor Technology
Rajiv Gandhi College of Engg. Resarch & Technology
Chandrapur, Nagpur, India07.2014
Skills
Attention to Detail
Product Knowledge
Strong Communication Skills
Problem Solving Skills
Project Management Skills
Effective Time Management
Highly responsible and reliable
SQL/PL Server2
SAP/WMS/OMS/VMS/TMS
All Windows System, Linux
Merchandise Planning Inventory Planning & Control Demand Forecasting Replenishment Planning Stock Allocation Inventory Optimization Retail Analytics Category Management Supply Chain Operations Logistics Coordination Warehouse Operations OMS- Order management System (Unicommerce )
WMS - Warehouse Management System
Increff Tools for order management
KPI & MIS Reporting Data Analysis Sales & Inventory Planning Stakeholder Management Team Leadership Process Improvement SAP MS Excel Power BI
Interests
Active outdoor sports, Traveling, Tech Savvy
Timeline
E-commerce Operations Manager Gold & Fine Jewel
Giva
01.2026 - Current
Deputy Manager_ Merchandise Planner - GAP
Reliance Retail Ltd.
03.2023 - 12.2025
Assistant Manager - Operations
Reliance Retail Ltd.
07.2021 - 03.2023
Senior Team Leader
Exceed logistics Pvt Ltd (Client-Amazon)
03.2021 - 06.2021
Shift Incharge (Warehouse)
NINJACART FULFILLMENT CENTER
03.2019 - 12.2020
Senior Associate
Medwach Doc Pvt. Ltd.
09.2014 - 06.2018
B.E - Computor Technology
Rajiv Gandhi College of Engg. Resarch & Technology