Sandeep Ojha
New Delhi
Summary
Dynamic cargo management professional with extensive experience at AIR INDIA LTD, excelling in operational performance and client engagement. Proven expertise in inventory optimization and effective coordination, driving service excellence. Adept at utilizing data analysis tools and fostering team collaboration to enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate
AIR INDIA LTD
Delhi
10.2022 - Current
- Managed cargo sales and service delivery per corporate strategy, achieving competitive advantage in service quality.
- Utilized service performance tools alongside established KPIs and SLAs to drive operational excellence.
- Executed service strategies within region to enhance operational performance.
- Supervised ground handling management, ensuring efficient operations and resolving issues promptly.
- Resolved GSA concerns regarding SLA deviations through explicit approval processes.
- Maintained optimal inventory levels while streamlining ordering strategies.
- Tracked inventory to meet availability requirements while adhering to budget goals.
- Reported equipment malfunctions promptly for timely repairs, minimizing operational delays.
- Organized client meetings to provide project updates.
CARGO EXECUTIVE
INDIGO
Delhi
12.2019 - 10.2022
- Managed cargo processes at Indigo, enhancing handling and documentation efficiency of shipments.
- Reviewed import/export operations and documented cargo contents, categorizing goods to ensure compliance with tariff regulations.
- Established shipment methods and created corresponding bills.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Provided exceptional service to customers by actively listening to concerns and addressing inquiries.
- Served customers and followed outlined steps of service.
CARGO AGENT
SOVIKA AVIATION (VISTARA)
Delhi
05.2019 - 11.2021
- Served as primary contact for internal and external customers, facilitating resolution of queries related to cargo activities.
- Implemented warehouse improvement initiatives to enhance operational efficiency.
- Assisted cargo operations at Vistara Airlines
CARGO EXECUTIVE
AIR ASIA
Siliguri
09.2016 - 03.2019
- Worked in Air Asia as a Cargo Executive
- Reviewed and documented cargo import/export processes, categorizing goods into classifications and tariff groups for compliance and efficiency.
- Determined shipment methods and generated billing for cargo services, ensuring accurate invoicing and timely delivery.
- Served customers and followed outlined steps of service
- Monitored inventory levels and updated databases to maintain accurate stock records and support operational needs.
Education
MBA - SUPPLY CHAIN MANAGEMENT
GLA UNIVERSITY
Mathura 01.2025
Bachelor of Arts - GENERAL
HIMALAYAN UNIVERSITY
Siliguri03.2018
Higher Secondary School -
SHREE MAATE MANIKESHWARI PU COLLEGE BIDAR
Bidar04.2012
SECONDARY SCHOOL -
KENDRIYA VIDYALAYA BIDAR
Bidar04.2010
Skills
- Cargo operations management
- Inbound logistics management
- Cargo loading coordination
- Cargo handling oversight
- Cargo management systems
- Cargo staging procedures
- Cargo transfer protocols
- Shipment planning
- Centre of gravity assessments
- Flash Cargo logistics expertise
- Smart Cargo solutions knowledge
- Excel data analysis skills
- Power BI reporting capabilities
- Management Information Systems (MIS)
- Experience with Tabula software
- LMS application expertise
- Proficiency in Microsoft Office tools
- Utilization of ChatGPT technology
- Inventory optimization
- Operational efficiency techniques
- Leadership and team supervision skills
- Training initiatives
- Performance enhancement initiatives
- Client engagement strategies
- Stakeholder communication
- Effective coordination skills
Certification
• Ramp safety
• SMS (Safety management system)
• Air cargo Customer service
• Basic cargo, 01/01/20 - Present
• Cat 6 (DG), 01/01/23 - 12/31/25
• Enviratainer ULD (RAP)
• ULD Optimization
• Temperature control Pharma Handling
• Air cargo pharma
• Audit, Quality and Risk Management for Temperature Controlled Cargo
• SMS (Safety management system)
• Air cargo Customer service
• Basic cargo, 01/01/20 - Present
• Cat 6 (DG), 01/01/23 - 12/31/25
• Enviratainer ULD (RAP)
• ULD Optimization
• Temperature control Pharma Handling
• Air cargo pharma
• Audit, Quality and Risk Management for Temperature Controlled Cargo
Accomplishments
- Revenue or sales you increased for the company.
- Investigated, identified, and reconciled account discrepancies totaling 20 in company savings.
- Cargo shining award.
- Monthly award.
- Award for complete old pendency work.
- Reduce export/import discrepancy.
Languages
- English
- Hindi, First Language
- English, B2 Upper Intermediate
Timeline
Senior Associate
AIR INDIA LTD
10.2022 - Current
CARGO EXECUTIVE
INDIGO
12.2019 - 10.2022
CARGO AGENT
SOVIKA AVIATION (VISTARA)
05.2019 - 11.2021
CARGO EXECUTIVE
AIR ASIA
09.2016 - 03.2019
MBA - SUPPLY CHAIN MANAGEMENT
GLA UNIVERSITY
Bachelor of Arts - GENERAL
HIMALAYAN UNIVERSITY
Higher Secondary School -
SHREE MAATE MANIKESHWARI PU COLLEGE BIDAR
SECONDARY SCHOOL -
KENDRIYA VIDYALAYA BIDAR