Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
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Sandeep Ojha

New Delhi

Summary

Dynamic cargo management professional with extensive experience at AIR INDIA LTD, excelling in operational performance and client engagement. Proven expertise in inventory optimization and effective coordination, driving service excellence. Adept at utilizing data analysis tools and fostering team collaboration to enhance operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Associate

AIR INDIA LTD
Delhi
10.2022 - Current
  • Managed cargo sales and service delivery per corporate strategy, achieving competitive advantage in service quality.
  • Utilized service performance tools alongside established KPIs and SLAs to drive operational excellence.
  • Executed service strategies within region to enhance operational performance.
  • Supervised ground handling management, ensuring efficient operations and resolving issues promptly.
  • Resolved GSA concerns regarding SLA deviations through explicit approval processes.
  • Maintained optimal inventory levels while streamlining ordering strategies.
  • Tracked inventory to meet availability requirements while adhering to budget goals.
  • Reported equipment malfunctions promptly for timely repairs, minimizing operational delays.
  • Organized client meetings to provide project updates.

CARGO EXECUTIVE

INDIGO
Delhi
12.2019 - 10.2022
  • Managed cargo processes at Indigo, enhancing handling and documentation efficiency of shipments.
  • Reviewed import/export operations and documented cargo contents, categorizing goods to ensure compliance with tariff regulations.
  • Established shipment methods and created corresponding bills.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Provided exceptional service to customers by actively listening to concerns and addressing inquiries.
  • Served customers and followed outlined steps of service.

CARGO AGENT

SOVIKA AVIATION (VISTARA)
Delhi
05.2019 - 11.2021
  • Served as primary contact for internal and external customers, facilitating resolution of queries related to cargo activities.
  • Implemented warehouse improvement initiatives to enhance operational efficiency.
  • Assisted cargo operations at Vistara Airlines

CARGO EXECUTIVE

AIR ASIA
Siliguri
09.2016 - 03.2019
  • Worked in Air Asia as a Cargo Executive
  • Reviewed and documented cargo import/export processes, categorizing goods into classifications and tariff groups for compliance and efficiency.
  • Determined shipment methods and generated billing for cargo services, ensuring accurate invoicing and timely delivery.
  • Served customers and followed outlined steps of service
  • Monitored inventory levels and updated databases to maintain accurate stock records and support operational needs.

Education

MBA - SUPPLY CHAIN MANAGEMENT

GLA UNIVERSITY
Mathura
01.2025

Bachelor of Arts - GENERAL

HIMALAYAN UNIVERSITY
Siliguri
03.2018

Higher Secondary School -

SHREE MAATE MANIKESHWARI PU COLLEGE BIDAR
Bidar
04.2012

SECONDARY SCHOOL -

KENDRIYA VIDYALAYA BIDAR
Bidar
04.2010

Skills

  • Cargo operations management
  • Inbound logistics management
  • Cargo loading coordination
  • Cargo handling oversight
  • Cargo management systems
  • Cargo staging procedures
  • Cargo transfer protocols
  • Shipment planning
  • Centre of gravity assessments
  • Flash Cargo logistics expertise
  • Smart Cargo solutions knowledge
  • Excel data analysis skills
  • Power BI reporting capabilities
  • Management Information Systems (MIS)
  • Experience with Tabula software
  • LMS application expertise
  • Proficiency in Microsoft Office tools
  • Utilization of ChatGPT technology
  • Inventory optimization
  • Operational efficiency techniques
  • Leadership and team supervision skills
  • Training initiatives
  • Performance enhancement initiatives
  • Client engagement strategies
  • Stakeholder communication
  • Effective coordination skills

Certification

• Ramp safety
• SMS (Safety management system)
• Air cargo Customer service
• Basic cargo, 01/01/20 - Present
• Cat 6 (DG), 01/01/23 - 12/31/25
• Enviratainer ULD (RAP)
• ULD Optimization
• Temperature control Pharma Handling
• Air cargo pharma
• Audit, Quality and Risk Management for Temperature Controlled Cargo

Accomplishments

  • Revenue or sales you increased for the company.
  • Investigated, identified, and reconciled account discrepancies totaling 20 in company savings.
  • Cargo shining award.
  • Monthly award.
  • Award for complete old pendency work.
  • Reduce export/import discrepancy.

Languages

  • English
  • Hindi, First Language
  • English, B2 Upper Intermediate

Timeline

Senior Associate

AIR INDIA LTD
10.2022 - Current

CARGO EXECUTIVE

INDIGO
12.2019 - 10.2022

CARGO AGENT

SOVIKA AVIATION (VISTARA)
05.2019 - 11.2021

CARGO EXECUTIVE

AIR ASIA
09.2016 - 03.2019

MBA - SUPPLY CHAIN MANAGEMENT

GLA UNIVERSITY

Bachelor of Arts - GENERAL

HIMALAYAN UNIVERSITY

Higher Secondary School -

SHREE MAATE MANIKESHWARI PU COLLEGE BIDAR

SECONDARY SCHOOL -

KENDRIYA VIDYALAYA BIDAR
Sandeep Ojha