Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
References
Timeline
Generic
DHANYA CHANDRAN NAIR

DHANYA CHANDRAN NAIR

KOCHI

Summary

Motivated professional with proven ability to tackle new challenges and deliver results. Strong work ethic and adaptability complemented by exceptional interpersonal skills. Experienced in client services with a solid understanding of industry products, services, and consumer trends. Committed to maintaining high ethical standards and fostering customer trust.

Overview

17
17
years of professional experience

Work History

Senior Executive - AirCargo Sales

INTERGLOBE AVIATION LTD (INDIGO)
KOCHI
05.2024 - 09.2025
  • Manage cargo sales operations across major airports in Kerala: Cochin, Calicut, Kannur, and Trivandrum.
  • Drive tonnage and revenue growth by acquiring new business and strengthening relationships with freight forwarders, agents, and key accounts.
  • Monitor cargo movement, capacity utilization, and optimize load planning in coordination with operations.
  • Analyze market trends, competitor activities, and customer requirements to identify growth opportunities.
  • Ensure compliance with airline policies, safety regulations, and cargo handling standards.
  • Coordinate with pricing, revenue management, and operations teams to ensure smooth execution of shipments.
  • Handle escalations, resolve customer issues, and maintain high service quality levels.
  • Prepare regular performance reports, and track targets vs. Achievements, and present insights to management.
  • Promote IndiGo Cargo products and services, including special cargo (perishables, valuables, pharmaceuticals, etc.).
  • Support strategic initiatives, seasonal campaigns, and regional cargo sales planning.

Front Office Manager

SPA RESOURCES & DEVELOPMENT INDIA PVT. LTD (MOKSHA SPA, EKAM SPA, EKA FAMILY SALON)
KOCHI
07.2020 - 03.2024
  • Manage front office staff, provide guidance and training for high-quality customer service.
  • Oversee daily operations, resolve guest issues promptly.
  • Maintain a welcoming atmosphere, and handle inquiries efficiently.
  • Coordinate reservations and departmental communication.
  • Monitor expenses, and optimize profitability.
  • Provide feedback for staff improvement.
  • Ensure safety and security protocols, conduct inspections.
  • Handle administrative tasks, manage schedules and inventory.
  • Implement quality standards, ensure consistency in service.
  • Support sales and marketing efforts, and promote guest loyalty programs.

Senior Executive Customer Relations

IndiGo Airlines (Interglobe Aviation Pvt. Ltd)
KOCHI, AHMEDABAD
08.2012 - 07.2020
  • Manage check-in counters as the Airport Services Manager's representative.
  • Head of the Mishandled Baggage section at Indigo Airlines, Cochin.
  • Proficient in WorldTracer – SITA for lost bag tracing.
  • Monitor flight activities, staff, and contractors for efficiency.
  • Train new staff on mishandled baggage procedures.
  • Resolve customer issues promptly.
  • Ensure compliance with rules, and recommend improvements.
  • Uphold safety standards in passenger and aircraft handling.
  • Maintain professionalism with unruly passengers.

Senior Executive Customer Relations

Bird Worldwide Flight Service Pvt. Ltd
KOCHI
04.2011 - 04.2012
  • Senior Executive in charge of the company's 'Meet & Greet' services.
  • Coordinate and direct staff activities to ensure prompt, courteous, and accurate customer responses.
  • Supervise charter flight operations for VIPs, VVIPs, and diplomats at Cochin International Airport.
  • Monitor team efficiency and service quality, and provide regular training and coaching.
  • Ensure adherence to departmental policies and recommend/implement/improvements.
  • Foster a positive work environment, and develop job aids for simplified procedures.

Front Office Executive

Indus Holidays Pvt. Ltd
KOCHI
01.2009 - 02.2010
  • Attending Incoming & Outgoing calls with proper etiquette and maintaining records for them.
  • Office Administration including data entry, prepare presentations, make reports whenever required by the team.
  • Taking care of dispatch, keeping records for incoming and outgoing letters.
  • Assisting accounts and handling routine administration functions.
  • Maintaining the files, stock records and other office documents.
  • Assisting the Manager in planning the tour package for the customers.

Education

Diploma in Aviation, Hospitality& Tourism - Aviation, Hospitality & Tourism

Frankffin Institute of Airhostess Training
KOCHI
04-2010

Bachelor of Arts - Bachelors Degree in English Literature

Kerala University / N.S.S College Pandalam
PATHANAMTHITTA
05-2009

Skills

  • Cargo sales and market analysis
  • Capacity optimization and compliance management
  • Revenue growth strategies
  • Customer relationship management
  • Problem solving and effective communication
  • Operations and schedule management
  • Revenue growth
  • Document management
  • Administrative support
  • Customer service
  • Customer relations and communications
  • Cargo operations management
  • Effective communication
  • Attention to detail
  • Team management
  • Professional and courteous

Accomplishments

  • United Nations and PEDRR Certificate – awarded certificate for completion of NSDCR (Nature-based Solutions for Disaster and Climate Resilience) course
  • Awarded a Certificate of Participation for Photography by the Greenstorm Global Photography Festival, along with the G20 Global Land Initiative
  • Volunteering during the Kerala floods - Residential Association Saver - awarded for actively volunteering during the Kerala floods by our residential association

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Websites

References

References available upon request.

Timeline

Senior Executive - AirCargo Sales

INTERGLOBE AVIATION LTD (INDIGO)
05.2024 - 09.2025

Front Office Manager

SPA RESOURCES & DEVELOPMENT INDIA PVT. LTD (MOKSHA SPA, EKAM SPA, EKA FAMILY SALON)
07.2020 - 03.2024

Senior Executive Customer Relations

IndiGo Airlines (Interglobe Aviation Pvt. Ltd)
08.2012 - 07.2020

Senior Executive Customer Relations

Bird Worldwide Flight Service Pvt. Ltd
04.2011 - 04.2012

Front Office Executive

Indus Holidays Pvt. Ltd
01.2009 - 02.2010

Diploma in Aviation, Hospitality& Tourism - Aviation, Hospitality & Tourism

Frankffin Institute of Airhostess Training

Bachelor of Arts - Bachelors Degree in English Literature

Kerala University / N.S.S College Pandalam

Similar Profiles

CREATE PROFILE
DHANYA CHANDRAN NAIR