Sandeep Ram Genupala
Hyderabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Known for delivering impactful results within tight timelines, I consistently maintain a result-oriented approach to overcome challenges.
Passionate about driving business growth and creating positive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Associate Director–Client Relations,Transfer Agency
FIS Investor Services
Hyderabad
02.2022 - Current
- Most responsibilities same as in Franklin Templeton
- Assisted senior leadership in managing all aspects of operations
- Train and develop department leaders and management staff for specific projects and ongoing operational needs
- Led teams of up to 120 personnel and 7 Managers, supervising daily performance as well as training and improvement plans
- Engaged subject matter experts outside project teams to drive improvements of critical process-related deviations and enhance process improvements
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
- Led team of professionals in special projects such as continuous improvements, Workforce enhancement etc
- Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
AVP, US GSS Operations
Franklin Templeton Investments
Hyderabad
01.2018 - 01.2022
- Manage team of 120+ US transfer Agents, Quality Analysts & Specialists
- Meeting all Operational targets for US region GSS ops
- Responsibilities includes: Strategy & Business planning, ensure necessary resources are in place to meet the goals & metrics
- Develop and implement functional projects
- Strong collaboration with other sites and drive cross functional and downstream leadership to plan and manage objectives for the year
- Operational management and Service delivery
- Oversee daily activities pertaining to operations, and ensure adherence to deadlines and quality standards, along with adherence to procedures and regulatory requirements
- Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow
- Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems
- Responsible for the Staffing for the department, with local regulations for India & Poland
- Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on process improvements
- Relationship Management & partnership / collaboration
- Talent Management
- Budget / Financial Management.
Service Delivery Manager, Operations
Cognizant Technology Solutions
Chennai / Hyderabad
06.2015 - 12.2017
- Managing a team of 52 Campaign support reps who support Adwords and Adwords Express
- Help & drive team achieve the 90+ support campaigns
- Understand, drive & reconcile the revenue numbers with the Client and CTS
- Weekly and Monthly client reviews on the targets
- Manage each of the Campaign Support reps productivity and the quality of optimization
- Maintained proper staffing levels to guarantee timely and accurate deliveries
- Coordinated and led internal and external site team meetings
- Attended staff and client meetings and served as liaison to manage operations for account
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support
- Led the internal and external account reviews.
Team Manager, Operations
Cognizant Technology Solutions
Hyderabad
01.2014 - 05.2015
- Managed team 60+ associates who Reporting, Credit, Collections, Cash Applications for a business with a portfolio of over USD 50 million in receivables
- Meeting all operational targets in all the 4 LOBs that are managed
- Expertise in areas of AR Scorecards, Collections and cash applications
- Driving process improvements, re-engineering and cost containment for the profit center through quality initiatives and distinctive business practices
- Project ramp down due to Bankruptcy
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Led employee relations through effective communication, coaching, training, and development
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Senior Learning Executive – Academy , Transitions
Cognizant Technology Solutions
04.2011 - 12.2013
- Implementation Manager PAN India for BPS Cognizant Career Architecture (CCA) for Communication Trainings
- Managing 4 Programs E2E on Communications for BPS CCA
- Program delivered for 5K+ associates PAN India in 2 Months
- CCA Implementation – Calendaring sessions, managing vendors / trainers, coordinating with Business training leads & different internal teams etc for program execution
- Project Managed 39 transitions from a Learning & development standpoint, to the closure and handover
- Meeting different stakeholders and acting as a consultant for their requirement
- Client presentations while pitching in for new business from Academy (L&D) standpoint
- Manage External Programs
- Report out Domain numbers for all the 6 verticals to the business leads
- Prepare RFPs (L&D) for new customers and take care of all the pre-process trainings
- Oversee content development, training calendar for Functional & Technical programs
- Coordinated and ran different Domain trainings for all the 6 Verticals across India
- Built O2C, P2P and e-Commerce Campaign Management content at CTS
- MIS Reporting, Dashboard preparations, Leadership reviews Client Management also a part of Job description of the current role
- Was awarded with “Phoenix Award” in December 2011 and with “Going extra Mile” in Dec 2012 and “ACE (Award for corporate excellence)” for the year 2012 in March 2013.
Assistant Manager – Financial Operations and Service Delivery
Genpact (Formerly GE Capital Intl Services)
Hyderabad
04.2005 - 03.2011
- Managing Reporting, Credit, Collections, Cash Applications and Sales Order Management & Billing Support teams for the Americas pole of a business of a portfolio of over USD 80 million in receivables
- Exceeding operational excellence in all the 5 projects that are managed
- Expertise in areas of Commercial Credit Appraisal, Monetary Settlements, AR Scorecards, Bad Debt Reserving, Order Processing, Billing and Sales Support
- Driving process improvements, re-engineering and cost containment for the profit center through quality initiatives and distinctive business practices
- Managing the Customer Service, Operations, Material Management and Exports team in Supply chain domain
- Managing Order Management process for one of the GE businesses in OTC domain
- Managed 42 FTEs with 2 Assistant Managers and 1 Management Trainee.
Sr. Sales Executive (6 Months) - Team Leader (1 year)
Hutchison Essar Pvt Ltd
07.2003 - 01.2005
- For the initial 6 months was a Senior Sales Executive, where the role was to reach monthly target of the number the postpaid card connections for self, through cold calls and hot leads
- Got promoted to a Team leader
- Was given a team of 6 agents and role was to work as a team to reach the target and provide help on the field whenever required.
Education
Bachelor of Law (LLB) - Law
Osmania University
Hyderabad04-2022
Bachelor of Science - Computer Science
Osmania University
Hyderabad04-2009
Skills
- Project Management
- Process Improvement
- Program Development
- Resources Allocation
- Strategic Leadership
- Coaching and Mentoring
Certification
- Six Sigma - Greenbelt Certified from General Electric (GE), 12/01/09
- Train the trainer Certified in MS Excel, 06/01/13
Projects
(1) DMAIC – Green belt Project, 07/01/09, 12/01/09,
(2) Customer Account reconciliation project – Scope – USD 3MM' Credits/ payments reconciliation project, A project where credits / payments are researched and reconciled to avoid escheatment by the US state. This was a gain share project where 18% of the gain was shared with Genpact by the client Credits/ payments reconciliation project
(3) Cognizant Career Architecture (CCA)
(4) Continuous Improvement Project
(5) Workforce Management Project
References
References available upon request.
Timeline
Associate Director–Client Relations,Transfer Agency
FIS Investor Services
02.2022 - Current
AVP, US GSS Operations
Franklin Templeton Investments
01.2018 - 01.2022
Service Delivery Manager, Operations
Cognizant Technology Solutions
06.2015 - 12.2017
Team Manager, Operations
Cognizant Technology Solutions
01.2014 - 05.2015
Senior Learning Executive – Academy , Transitions
Cognizant Technology Solutions
04.2011 - 12.2013
Assistant Manager – Financial Operations and Service Delivery
Genpact (Formerly GE Capital Intl Services)
04.2005 - 03.2011
Sr. Sales Executive (6 Months) - Team Leader (1 year)
Hutchison Essar Pvt Ltd
07.2003 - 01.2005
Bachelor of Law (LLB) - Law
Osmania University
Bachelor of Science - Computer Science
Osmania University
- Six Sigma - Greenbelt Certified from General Electric (GE), 12/01/09
- Train the trainer Certified in MS Excel, 06/01/13
Similar Profiles
Ajinkyakumar YadavAjinkyakumar Yadav
Financial Services Account Associate Senior at FIS Investor Services India Pvt. Ltd.Financial Services Account Associate Senior at FIS Investor Services India Pvt. Ltd.
Stephen AblorhStephen Ablorh
FINANCIAL SERVICES ACCOUNT ASSOCIATE SENIOR at FIS INVESTOR SERVICESFINANCIAL SERVICES ACCOUNT ASSOCIATE SENIOR at FIS INVESTOR SERVICES
Janice PereiraJanice Pereira
Team Leader - Credit Infrastructure Team at Moody’s Investor ServicesTeam Leader - Credit Infrastructure Team at Moody’s Investor Services