SANDESH GHANEKAR
Goregaon,MH
Summary
Senior Application Support Engineer with 5+ years of experience in providing technical support, troubleshooting complex issues, and ensuring optimal performance of critical applications. Skilled in incident management, problem resolution, and customer satisfaction. Seeking a challenging role to utilize my expertise in supporting and enhancing application environments.
Overview
5
5
years of professional experience
Work History
Senior Application Support Engineer
TATA AIG
07.2021 - 10.2023
- Provided technical support for 5+ number of critical applications, ensuring their availability and performance
- Conducted root cause analysis for major incidents, implemented corrective actions, and documented findings for future reference
- Implemented proactive monitoring solutions to identify potential issues and optimize system performance
- Enhanced end-user experience by troubleshooting and resolving complex application issues in a timely manner.
- Led and participated in application deployments, upgrades, and configuration changes
- Developed and maintained support documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides.
- Collaborated with cross-functional teams to develop, test, and deploy new features and improvements to existing applications.
Application Support Engineer L2
TATA AIG
07.2018 - 07.2021
- Worked well in team setting, providing Support and Guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Developed strong organizational and communication skills through coursework and volunteer activities
- Followed policies and procedures related to application methods and quality standards at all times
- Worked with Oracle Pl-SQL blocks like procedures, functions, sub-queries etc.
- Addressed technical issues and guided end users through resolution.
Education
Bachelor of Computer Science - Computer Science -
Mumbai University
01.2017
Skills
- Troubleshooting Complex Application Issue
- Incident Management / Problem Resolution
- SQL And Database Management
- ORACLE
- Excel / Microsoft Server
- JIRA
Timeline
Senior Application Support Engineer
TATA AIG
07.2021 - 10.2023
Application Support Engineer L2
TATA AIG
07.2018 - 07.2021
Bachelor of Computer Science - Computer Science -
Mumbai University