Sandesh Madhale
Mumbai
Summary
Results-driven beverage manager specializing in stock management, employee development, and quality assurance. Proven track record in enhancing service efficiency and ensuring compliance with liquor regulations. Expertise in optimizing inventory processes and training staff to improve customer satisfaction.
Overview
16
16
years of professional experience
Work History
Beverage Manager
Princess Cruises
Miami
10.2022 - Current
- Oversaw bar operations during peak hours, enhancing service efficiency and quality.
- Trained staff on cocktail preparation and customer service standards to elevate guest experiences.
- Managed beverage inventory to ensure product quality and availability at all times.
- Conducted staff meetings to discuss beverage promotions and operational strategies for improvement.
- Performed inspections of bar areas to maintain cleanliness and hygiene standards consistently.
- Developed promotional campaigns to increase visibility of specialty drinks and drive sales.
- Analyzed financial data to evaluate menu item profitability and optimize offerings accordingly.
- Ensured compliance with legal regulations for responsible alcohol service practices throughout operations.
Assistant Food and Beverage Manager
Princess Cruises
Miami
10.2021 - 10.2022
- Oversaw food and beverage operations, ensuring consistency and adherence to high-quality standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours, improving service availability.
- Implemented quality control measures to uphold service excellence.
- Collaborated with chefs to curate diverse menus catering to guest preferences.
- Resolved guest inquiries and complaints promptly, contributing to enhanced overall guest satisfaction.
- Conducted regular inspections of dining areas for cleanliness and safety compliance.
- Ensured strict adherence to health, safety, and sanitation regulations.
- Tracked customer feedback through surveys and online reviews to identify improvement opportunities, driving service enhancements.
Jr. Assistant Food & Beverage Manger
Princess Cruises
Miami
05.2017 - 10.2021
- Oversaw daily operations of food and beverage department, focusing on menu planning and cost management to enhance service delivery.
- Organized event setups and managed food deliveries to enhance guest experiences.
- Assisted in onboarding new crew members, ensuring smooth integration into operations.
- Coordinated safety training schedules to ensure compliance with regulations and promote staff safety.
- Responded to routine guest inquiries, delivering accurate information and support.
- Facilitated interdepartmental communication to improve operational efficiency and collaboration.
- Maintained filing systems for both digital and physical documents, ensuring organization.
- Processed incoming mail daily, ensuring prompt delivery to the appropriate personnel.
Chef's Assistant
Princess Cruises
Miami
02.2010 - 03.2017
- Collaborated with team members for timely meal service during peak hours.
- Communicated special orders and dietary restrictions to wait staff for enhanced customer satisfaction.
- Informed kitchen staff of schedules and delegated tasks to enhance operational flow.
- Adhered to safety and sanitation standards to ensure food quality and hygiene.
- Maintained accurate inventory records to uphold optimal stock levels.
- Tracked supplies and ordered inventory to streamline stock management.
- Shared information about low or spoiled inventory with management to address supply needs.
- Displayed positive attitude while performing under pressure in a fast-paced environment.
- Assisted Executive Chef with various administrative tasks in the kitchen.
Education
Advanced Diploma in Hotel & Catering Management -
YMCA Institute of Hotel & Catering Management
Mumbai09-2006
Diploma in Hotel & Catering Management -
YMCA Institute of Hotel & Catering Management
Mumbai04-2005
Skills
- Bar management
- Liquor regulations
- Stock management
- Quality assurance
- Health protocols
- Employee development
- Guidance and coaching
- Issue resolution
- Customer service
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Beverage Manager
Princess Cruises
10.2022 - Current
Assistant Food and Beverage Manager
Princess Cruises
10.2021 - 10.2022
Jr. Assistant Food & Beverage Manger
Princess Cruises
05.2017 - 10.2021
Chef's Assistant
Princess Cruises
02.2010 - 03.2017
Advanced Diploma in Hotel & Catering Management -
YMCA Institute of Hotel & Catering Management
Diploma in Hotel & Catering Management -
YMCA Institute of Hotel & Catering Management