Sandhiya Baskaran
Chennai
Summary
IT Associate with 4.7 years of experience as UNIX/LINUX Administrator (SCM) and Technical Support Analyst. Seeking challenging opportunities to apply acquired skills in software troubleshooting, network configuration, and IT service management protocols. Proven track record of resolving complex technical issues, enhancing operational efficiency, and optimizing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sr.IT Associate
SUTHERLAND GLOBAL SERVICES
Chennai
10.2020 - Current
- Experience in Oracle Engagement Cloud tool and Salesforce Trailhead.
- Investigated root cause analysis when responding to escalated issues reported by customers.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Participated in after-hours on-call rotation for critical support needs.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Support Executive CBO
TATA CONSULTANCY SERVICES
06.2019 - 02.2020
- Detect, diagnose and report UNIX related problems on servers
- Managing and updating dot files
- Creating and maintaining UNIX user accounts and access management systems
- Monitoring the flow modules and creating new task for integration, development and production
- Implementing and managing system to proactively monitor infrastructure
- Foresee any upcoming risks, identify existing risks and take necessary measures to eliminate them
- Configuring, monitoring, tuning, and troubleshooting the SAP technical environment well as scheduling and executing the SAP Event system according to domain and host.
Education
Bachelor of Computer Science -
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
05.2019
12th -
BHAKTAVATSALAM VIDYASHRAM HR SEC SCHOOL
10th -
DR NALLI KUPPUSWAMI VIVEKANANDA VIDYALAYA JUNIOR COLLEGE
Skills
- Linux
- Jira
- Data Structures
- HTML & CSS
- JavaScript
- JQuery
- Shell Scripting
- Unix
- VMware Horizon
- SQL Plus
- Power BI
- Incident Management
- User Support
- Software Installation
- Application support
- Technical Troubleshooting
- Information Security
Timeline
Sr.IT Associate
SUTHERLAND GLOBAL SERVICES
10.2020 - Current
Support Executive CBO
TATA CONSULTANCY SERVICES
06.2019 - 02.2020
Bachelor of Computer Science -
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
12th -
BHAKTAVATSALAM VIDYASHRAM HR SEC SCHOOL
10th -
DR NALLI KUPPUSWAMI VIVEKANANDA VIDYALAYA JUNIOR COLLEGE
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