Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sandhiya D

Bengaluru

Summary

Cybersecurity Analyst with over 13 years of IT experience, focusing on endpoint detection and response (EDR/XDR) and vulnerability management. Expertise in managing SentinelOne EDR for global threat detection and real-time monitoring. Proficient in conducting vulnerability assessments with Tenable Nessus, prioritizing high-risk CVEs. Collaborates effectively with SOC teams to enhance security posture and mentors professionals in EDR and VM tools..

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Administrator

Wipro Technologies
09.2021 - Current
  • Led cybersecurity L1 team of 10 as SME and product trainer for SentinelOne.
  • Onboarded and mentored new team members through training, documentation, and shadowing sessions.
  • Remediated over 100 Windows servers, resolving SentinelOne agent communication issues with Windows Server team.
  • Enhanced SentinelOne compliance from 70% to 90% across APAC retail region through remote deployment validation.
  • Executed vulnerability scanning and reporting with Tenable Nessus for critical Windows endpoints across APAC and EU.
  • Installed and configured Tripwire Axon agents on endpoints in EU and AM regions for full reporting.
  • Maintained compliance and availability of over 50,000 endpoints, contributing to global remediation workflows.
  • Managed P1/P2 security incidents, driving incident response and documenting root cause analyses.

Director - Teacher Trainer

WhiteHat Jr
03.2019 - 09.2021
  • Platform : Online Early Childhood Coding Work Mode : Remote Regions covered : US ( CST, PST, MST) , Australia, Canada & India
  • Description: In 2030, Artificial Intelligence and Robotics will touch 800 Million jobs. The world will split into creators and consumers. WhiteHat Jr makes kids creators in the new world with the first structured coding curriculum in the world for early childhood. Kids learn logic, structure, sequence, and algorithmic thinking to generate creative outcomes like animations and apps. All classes are taught via a live 1:1 online platform connecting Top 99.9th percentile of certified teachers to kids 6-14 years of age.
  • Roles & Responsibilities:
  • Education Program Facilitator | Curriculum Developer | Mentor
  • Led engaging 1:1 live online classes, fostering student involvement and understanding of curriculum content.
  • Facilitated online discussions and provided timely responses to student inquiries, ensuring a supportive learning environment.
  • Administered assessments and maintained accurate records of student progress and grades, adhering to prescribed guidelines.
  • Developed training resources and mentored newly recruited teachers to enhance their proficiency with instructional tools and class delivery.
  • Provided curriculum counseling to parents and guided students in participating in prestigious challenges, resulting in successful outcomes.
  • Actively participated in curriculum content review, feedback provision, and testing/implementation phases for continuous improvement.
  • Managed students and teachers from multiple regions and countries, demonstrating cross-cultural communication skills and adaptability.
  • Conducted webinars to clarify curriculum-related doubts and trained teachers on effective classroom management techniques.
  • Mentor a set of newly recruited Teachers and Train them to get comfortable with tools, help them to reach trial conversion percentage rate, and to deliver the best class experience with tips & tricks.

Senior Engineer

CSS corp
02.2016 - 09.2020
  • Client : Blackboard Designation : Senior Engineer Duration : Feb 2016 - Sep 2020 Technologies : UNIX, MySQL
  • Project Description:
  • Blackboard happens to be one of the top organizations in serving Universities across the globe. All of its customizations and modules are handled by the Blackboard ICM Team.
  • Roles & Responsibilities:
  • Implementation Specialist & Triage Manager | Blackboard ICM Team
  • Ensured timely project completion by coordinating tasks and deadlines, demonstrating strong project management skills.
  • Collaborate with clients to define design specifications and identify optimal solutions, fostering effective communication and understanding
  • Facilitate software installation and provide comprehensive training to administrators, ensuring smooth implementation and user adoption.
  • Deliver ongoing technical support to clients throughout the implementation process, addressing issues promptly to maintain project momentum.
  • Contribute to pre-go-live user acceptance testing (UAT) efforts, proactively identifying and resolving issues to ensure successful deployments.
  • Engage in regular status calls and meetings with clients and internal stakeholders, fostering collaboration and alignment on project objectives.
  • Develop and maintain documentation related to project implementation and transition phases, ensuring clarity and consistency for all stakeholders.
  • Keep the Project Manager informed of progress and action items, enabling effective coordination and decision-making.
  • Wrote and update knowledge materials to provide peers with current information on solutions, enhancing team knowledge and responsiveness.
  • Managed support tickets and coordinated UAT with customers to ensure SLA compliance.
  • Setup SIS instances, managed users, roles, courses, and automated notifications.
  • Provided product training sessions to support personnel, ensuring proficiency in system operation.

Senior Helpdesk Engineer

Disys India Pvt Ltd
10.2013 - 02.2016
  • Client : Metropolitan Washington Airports Authority, NDI Duration : OCT 2013 - Feb 2016
  • Project Description:
  • The National Democratic Institute (NDI), or National Democratic Institute for International Affairs, is a non-partisan, non-profit organization that works with partners in developing countries to increase the effectiveness of democratic institutions. The Metropolitan Washington Airports Authority (MWAA) is a public body politic and corporate provides active management of world-class access to the global aviation system in a way that anticipates and serves the needs of the National Capital area.
  • Roles & Responsibilities:
  • Shift Lead & Senior Helpdesk Engineer
  • National Democratic Institute (NDI) & Metropolitan Washington Airports Authority (MWAA)
  • Managed a team of 10 members, overseeing their performance and providing guidance.
  • Diagnosed and resolved hardware, software, and network issues for end-users via telephone, email, and chat.
  • Utilize Incident Management Systems (Remedy Force, Efecte, ServiceNow) to document and manage problems and resolutions.
  • Responded to and diagnosed problems through discussions with users, providing timely resolutions.
  • Provided remote desktop support to end-users and escalated complex issues to appropriate specialists.
  • Created, updated, and reviewed knowledge base articles to enhance support resources.
  • Managed shift team members, coverage, and escalations, providing detailed RCA for incidents and monitoring calls and tickets.
  • Acted as an Internal Quality Analyst, updating quality and process documents for internal audits.
  • Provided feedback and guidance to support engineers to help them achieve performance metrics.
  • Internal Quality Analyst-Update all Quality documents and Process documents regards for Internal Audit of all Service desk projects.
  • Conducted internal process training for new support engineers.

Education

B.E - Computer Science

Easwari Engineering College
Chennai, India
04-2010

Skills

  • EDR and endpoint security: SentinelOne, Symantec EPP
  • Vulnerability management: Tenable Nessus
  • Threat analysis tools: Sysinternals, Wireshark, VirusTotal
  • Security frameworks: MITRE ATT&CK, NIST
  • Operating systems: Windows 10/11, Windows Server, Linux (Ubuntu, RHEL)
  • Incident response: RCA, AV log review

Certification

  • ITIL Foundation 2011 IT Service Management - Axelos - Mar 2016
  • C1 Advanced - EF SET - Jun 2021
  • CEFR B2, British Council, May 2022
  • SentinelOne Security Administrator
  • Red Hat OpenShift Administration II (DO280 v4.14)
  • Cybersecurity Essentials - Cisco
  • Postgraduate program in Cybersecurity – Great Learning (expected Aug 2025)

Accomplishments

CRS Beyond Boundaries 2024, Wipro Limited, Jan 2024

CRS High Flyer 2023, Wipro Limited

Timeline

Lead Administrator

Wipro Technologies
09.2021 - Current

Director - Teacher Trainer

WhiteHat Jr
03.2019 - 09.2021

Senior Engineer

CSS corp
02.2016 - 09.2020

Senior Helpdesk Engineer

Disys India Pvt Ltd
10.2013 - 02.2016

B.E - Computer Science

Easwari Engineering College

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