Sandhiya Malakondaiah
Relationship manager
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
9
9
years of professional experience
3
3
Certifications
5
5
Languages
Work History
NRI Relationship Manager, Banking Operations
ICICI Bank
03.2024 - Current
- Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
- Identified opportunities for cross-selling additional bank products, driving business growth through strategic sales efforts.
- Spearheaded initiatives to streamline account opening procedures, enhancing the client onboarding experience.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Service Delivery Manager
INDUSIND BANK LTD
08.2018 - 10.2021
- Attended staff and client meetings and served as liaison to manage operations for account.
- Facilitated completion of deliveries and verified all documentation.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Implemented and supported [Product or Service] at client site.
- Handled acting DBM role and Teller role.
- Handled Authoriser role.
- Handled Auditing queries.
ATM Operations Manager
Kotak Mahindra Bank
11.2021 - 02.2024
- Extracting file
- Credit file.
- Handling Issuer Rejections
- Handling EJ validation
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Phone Banking Officer
SCOPE INTERNATIONAL PRIVATE LTD
09.2016 - 12.2017
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Managed leads and referrals for prospects interested in specific bank products such as loans.
Education
Bachelor of Computer Applications - Computer Applications Development
BALDWIN WOMENS METHODIST COLLEGE
BANGALORE 04.2001 -
Skills
- Solutions development
- Operations support
- Client relationship management
- Active listening and communication
- Workforce Management
- Performance Management
- Operations Management
- Verbal and Written Communication
Relationship building
Client engagement
Relationship management
Service support
Banking
Product recommendations
Certification
CORPORATE EMPLOYABILITY CERTIFICATE PROGRAMME
Timeline
NRI Relationship Manager, Banking Operations
ICICI Bank
03.2024 - Current
ATM Operations Manager
Kotak Mahindra Bank
11.2021 - 02.2024
Service Delivery Manager
INDUSIND BANK LTD
08.2018 - 10.2021
Phone Banking Officer
SCOPE INTERNATIONAL PRIVATE LTD
09.2016 - 12.2017
Bachelor of Computer Applications - Computer Applications Development
BALDWIN WOMENS METHODIST COLLEGE
04.2001 -
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KAMALAKANNAN VKAMALAKANNAN V
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