Sandhiya Raja
Chennai
Summary
Accomplished Senior Process Associate at TransUnion with expertise in case management and data validation.
Demonstrated exceptional quality and productivity, maintaining over 99% accuracy.
Adept at optimizing processes and ensuring compliance, leveraging strong time management and collaboration skills to enhance service delivery and support business needs effectively.
Strategic professional in business operations known for high productivity and efficiency in task completion.
Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy.
Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Senior Process Associate
Transunion
Chennai
06.2024 - Current
- ThinFiles Team, TU GCC:
- Accessing the inflow of cases on a daily basis and equally distributing them among the team members in order thereby ensuring the Turn Around Time(TAT) is effectively maintained.
- Maintaining a consistent high level of knowledge regarding T&E products, services and tools and hands on experience working in Sales Force.
- Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and fulfilling consumer disclosure requests.
- Handling the consumer personal details to verify the applicant that discloses sensitive information as SSN.
- Validate the bank statements, SSN and ID proof of the consumer.
- Raising incident tickets and resolving the issue to all of the team members when the criminal or eviction report is not been pulled off within the stipulated time.
Process Associate
Transunion
Chennai
11.2023 - 06.2024
- Recommendations Team, TU GCC:Eviction and Criminal Recommendation for Applicants enrolled under TransUnion.
- Evaluating the Policy based on separate properties and providing correct recommendations.
- Understanding and following the correct reports and law based on USA state wise laws and assessing the pattern of criminal and eviction search.
- Reaching out to courts to obtain required information for researching and matching with the existing details.
- Consistently maintained overall quality and productivity of above 99% throughout my tenure.
- SME (Subject Matter Expert) for Eviction Research and Recommendation Transactions.
- Back Office Operations: support both customers and consumers who use T&E (Tenant & Employment) services to screen individuals for rental housing and employment opportunities.
- Working on different T&E process like "Eviction and Criminal Recommendations, ThinFiles, Offline Criminal Search, Corp Apps" simultaneously to support the needs of the business.
- Identified trends and error prone areas that requires more attention and provide insights for decision-making.
- Collaborated with team members to improve process efficiency and service delivery.
- Assisted in maintaining accurate records of customer inquiries and transactions.
Education
BA.llb(hons.) - Law
SASTRA UNIVERSITY
Tanjore, India 06.2018 - 06.2023
Skills
- Case management
- Data validation
- Process optimization
- Compliance adherence
- Time Management
- Transaction Monitoring
- SME tasks
- Knowledge transfer
- Quality Assurance
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Accomplishments
- Q3 — Quarterly Performer Award for consistently toping the score card
- GCC- Monthly Award August 2024
- Received multiple accolades for consistently achieving the metrics for the past 2 years
Timeline
Senior Process Associate
Transunion
06.2024 - Current
Process Associate
Transunion
11.2023 - 06.2024
BA.llb(hons.) - Law
SASTRA UNIVERSITY
06.2018 - 06.2023