Sandhiya Veera Raghavan
Chennai
Summary
Dynamic Senior Associate with extensive experience in customer communication and proficiency in Microsoft Office, developed at NSB BPO Solutions and AMTEX SOFTWARE SOLUTIONS. Recognized for resolving complex client issues and significantly enhancing customer satisfaction through strategic training initiatives. Proven ability to adapt to evolving challenges, delivering high-quality results and fostering workforce development.
Overview
4
4
years of professional experience
Work History
SENIOR ASSOCIATE
NSB BPO SOLUTIONS
Chennai
02.2023 - 11.2023
- Offered additional to provide solutions /positive outcomes for callers
- Handled escalations calls and maintained less repeated callers
- Highly skilled in handling high-rated customers, with more care and responsibility
Senior Associate Executive
AMTEX SOFTWARE SOLUTIONS
Chennai
03.2020 - 02.2023
- Resolved high-level client issues with enthusiasm and professionalism.
- Ensured high-quality deliverables through assessment of results.
- Conducted regular evaluations of training materials and structures.
- Designed strategic training initiatives to enhance workforce skills.
Education
Bachelor of Arts -
Kumara Rani Meena Muthiah College For Arts And Science
Chennai01.2019
Skills
- Microsoft Office package
- Google Sheets
- Ability to grasp and adapt to new developments
- Skilled in Customer Communication
- Call center experience
- Work estimates
Languages
- English
- Tamil
Languages
Tamil
Native language
English
Upper Intermediate (B2)
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveCareer advancementQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Gardening
Timeline
SENIOR ASSOCIATE
NSB BPO SOLUTIONS
02.2023 - 11.2023
Senior Associate Executive
AMTEX SOFTWARE SOLUTIONS
03.2020 - 02.2023
Bachelor of Arts -
Kumara Rani Meena Muthiah College For Arts And Science
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