Sandhya Balasubramanian
Bengaluru
Summary
- 17+ years of experience in IT deliveries and operations with a solid foundation in Agile project management, team leadership and stakeholder engagement.
- Currently leading a team of over 40 enthusiastic technical developers and BAs delivering programmes and products with impeccable quality.
- Skilled in product, project and people management, operations management, stakeholder management, strategic sourcing, business value evaluation using VADA. Highly passionate about automation, ESSA and green software.
Overview
18
18
years of professional experience
Work History
Capability Centre Lead - SAP Commerce
Shell
Bengaluru
06.2022 - Current
- People manager of 40+ enthusiastic and highly skilled tech professionals working in top profile portfolios and LOBs
- Responsible for the delivery of programmes through allocation of people with chiseled skillsets
- Business collaboration with stakeholders for overall delivery roadmap and cost optimizations
- Re-prioritization of tasks between functionalities and value
- Constant focus on VADA and ESSA to ensure maximum ROI
- Top focus on green software and security guidelines via SonarQube and Apiiro
- Up-skilling and re-skilling staff to cater to business requirements
- Conflict management, team engagement, motivation and encouragement to ensure high quality deliveries at all times
- Supplier engagement for strategic resourcing, cost negotiations, skillset expectations through win-win collaborations
- Tech-Stack - SAP Commerce Cloud, Spartacus, Azure DevOps, ServiceNow
Project Manager
Shell
Bengaluru
07.2019 - 06.2022
- Project management of various applications and programmes in the marine and lubricant LOBs
- Delivering multi million dollar projects of top priorities and visibility
- Responsible for the end-to-end delivery of the product with stringent time and money parameters, cost calculations for forecasting and reporting of actuals and comprehensive project plans and POAPs
- Experience with emergency mitigation of ransomware attack on product and saving multidollars and reputational damage through a business managed application
- Extremely proficient in influencing without authority
- Interaction with various stakeholders for both development and transition to support activities
- Parallel running multiple tasks and working with 1+ hats at the same time
- Tech-Stack - React Native, MS SQL, Azure PaaS, Salesforce
Service Integration Manager
Shell
Bengaluru
02.2017 - 06.2019
- Technical leader of one of Shell’s core Downstream IT Global Commercials business
- Experience with setting up a development team from scratch - Deployed a team of 20 people for project deliveries through vendor engagements and external recruitments
- End to end implementation of DevOps
- Multi module setup demanded constant collaboration and coordination to ensure backward compatibility and smooth deliveries
- Scrum Master for a critical marketing module (double hat role)
- Tech-Stack - Adobe Experience Manager, Jira, Service Manager 9, MS Office
Team Lead - EServe SOM
Wipro Limited
Bengaluru
08.2012 - 01.2016
- Team lead of 15+ members of a super prime application within Shell’s global commercial COB -
- Ensure 24x7 availability of the application and constant uphill of all KPIs
- Top focus to Customer 1st mindset
- ReturnToGreen initiative that brought down number of tickets from 200 to 9 in less than 10 weeks
- High business requests, volatile and changing nature of the application demanded constant portrayal of situational leadership
- Tech-Stack - ASP.Net, MS SQL, Service Manager 9, MS Office
Application Specialist - EServe
Wipro Limited
Bengaluru
10.2011 - 08.2012
- Played the role of an application specialist for eServe, the eCommerce website of Shell
- Work with various stakeholders to understand the concerns and issues and create backlog items to tech team
- SPOC for business for issue escalations and resolutions
- Daily coordination with tech team for resolution status and creation of reports for the same to present to business
- Ensure the SLA of all items are adherent and closed within SLA.
- Approver of all incident, problem, change and release management activities
- Represent the CAB meetings for ensuring the go-ahead to emergency changes required for business critical defect fixes
- Tech-Stack - MS Office, Service Manager 9, ASP.Net, MS SQL
Senior Software Engineer
Wipro Limited
Bengaluru
08.2009 - 12.2010
- Very interesting assignment to identify cost leaks and divestment opportunities
- Played the role of a business analyst to provide a divestment proposal of non-profit making and less ROI assets in the site
- Creation of very complex and comprehensive flow-charts to depict role-based process flows
- Tech-Stack - MS Office, MS Visio
Project Engineer
Wipro Limited
Chennai/Bengaluru
09.2006 - 07.2009
- Entry level technical analyst who worked on support and enhancements of various applications
- Worked in retail and CPG domains and in Energy domains
- Tech-Stack - ASP.Net, C#, Oracle, Unix, MS SQL, Service Manager 7
Education
Bachelor of Technology - Information Technology
Kumaraguru College of Technology - Anna University
Coimbatore01-2006
Higher Secondary Education -
Bharatiya Vidhya Bhavan
Coimbatore01-2002
Skills
- Team Leadership and Management
- Stakeholder Management
- Agile Product and Project Management
- Situational Leadership
- Strategic Sourcing
- Conflict Management
- Lean Thinking
- ITIL Service Management - Incident, Change, Problem and Release Management
- Decision Making and Problem Solving
- Professional Mentoring
Languages
Kannada
First Language
Tamil
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Capability Centre Lead - SAP Commerce
Shell
06.2022 - Current
Project Manager
Shell
07.2019 - 06.2022
Service Integration Manager
Shell
02.2017 - 06.2019
Team Lead - EServe SOM
Wipro Limited
08.2012 - 01.2016
Application Specialist - EServe
Wipro Limited
10.2011 - 08.2012
Senior Software Engineer
Wipro Limited
08.2009 - 12.2010
Project Engineer
Wipro Limited
09.2006 - 07.2009
Bachelor of Technology - Information Technology
Kumaraguru College of Technology - Anna University
Higher Secondary Education -
Bharatiya Vidhya Bhavan
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