Sandhya Balasubramanian

• Directed business performance management for a diverse APAC team of 2 program-level leads, 5 senior managers, 5 community operations managers and 80+ team leads, presenting performance data to functional lead to drive improvements in managerial effectiveness.
• Spearheaded process improvement initiatives to enhance performance across lines of business, ensuring alignment with strategic objectives.
• Collaborated with leadership to identify and implement efficiency measures, significantly improving organizational operations.
• Developed and implemented innovative solutions and operational processes, leveraging cost-benefit analysis for sustainable decision-making.
• Managed cross-functional projects with a focus on operational excellence, process standardization, and seamless solution execution.
• Built and maintained analytical models for global reporting, supporting data-driven strategies for market expansion and program development.
• Led project management efforts including planning, resource allocation, and milestone tracking, ensuring timely completion and adherence to high-performance standards.
• Proactively resolved issues and removed project obstacles, enhancing team productivity and facilitating cross-site collaboration.

As part of my Master's in International Business, I spearheaded a pivotal research project focusing on Shared Mobility preparedness across 10 cities in Ireland and Northern Ireland. Collaborating with a dedicated team, our objective was to critically analyze and contribute to the Mobility as a Service (MaaS) index. This initiative aimed at fostering innovative Shared Mobility solutions, with a vision to significantly reduce vehicular traffic and carbon emissions, steering towards a more sustainable and less congested urban future.

• Performed deep-dive analysis by reviewing data and identified opportunity areas using quality tools like Pareto to reduce error rate and improve process efficiency.
• Collaborated with managers and projected stakeholder management skills while sharing insights on 60+ agent's performance during business review meetings.
• Coordinated with Asia Pacific teams (APAC) to expand and standardize Uber's operation across multiple countries.
• Executed various business projects such as Call Quality Improvement, Audit Efficiency, Customer Satisfaction Score Improvement, and Audit Per Hour Module projects to save companies operation cost and headcount as well as to upgrade an existing system.
• Promoted twice in a span of 4 years and received multiple awards for exceptional performance including "Star of the month" and "Golden Ticket Award".

• Exceeded set targets by 20% and solved critical customer-related queries by incorporating problem-solving skills and learned to build trust-based relationships with customers.

• Recorded and maintained records of all transactions through MS Office and generated invoices for payment while working as a trainee in the finance department.

• Conducted sessions on different platforms and promoted alternatives for CA course for commerce students by applying marketing strategies.