Kajol Saifi
New Delhi
Summary
Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations.
Overview
11
11
years of professional experience
Work History
Senior Business Transformation Analyst
AIS Business Solutions Pvt Ltd
02.2024 - Current
- Provides expert advice and guidance to businesses, helping them improve operations, strategies, and overall performance by identifying areas for improvement and recommending solutions
- Project management: Collaborating with internal teams and external stakeholders to achieve project goals
- Resolve the Business process-related problems of clients
- Oversees the in-depth analysis of existing workflows
- Focuses on leveraging digital technologies to drive business transformation
- Work on Process mapping- Create business requirement documents - Value stream mapping to identify and eliminate waste and improve efficiency
Senior Analyst
R1RCM Global pvt ltd
10.2022 - 02.2024
- Assisting team members in processing
- Handling team queries, auditing of claims and interaction with clients
- Completed work within time-frame
- Have knowledge of tools used for processing and auditing
- Provide Mentor-ship to New Trainees related to process
- Have knowledge of Revenue Cycle Management for the better understanding of the process and for the auditing purpose
Greeter Auditor- Freelancing ( International)
British Council
02.2020 - 09.2022
- Worked With British Council as a Senior Greeter Auditor for ACCA Project
- Audit the Candidate area & other related threats
- Monitor Junior Greeters Chat & calls during Greeting Process & Troubleshooting
- Take Conscious Decision if found any instance of Malpractice by the Candidate
Audit Analyst
Girnarcare pvt ltd
05.2021 - 08.2022
- Planned audits & audit activities to allocate necessary resources and determine consistency of plans with audit objectives of Domestic & International outlets
- Identify Fatal errors and non-fatal errors impacting the process and take corrective action
- Identified control gaps in the process & System through in depth research
- Call Audits of Associates & Prepare the SOP for Business Excellence
- Sales, Non Sales RCA Audit, NPS Audit, CSAT feedback to Agents
- Knowledge of QC Tools
- Identify Fatal Errors & Non- Fatal Errors impacting the process & take corrective actions
- Provide Mentor-ship to New Folks related to Tools & Process of Audit
Account Manager- Procurement
Cars24 Service Pvt ltd
10.2019 - 11.2021
- Manage 50+ Dealership of Haryana State, responsible for their Sales & Growth
- Responsible for Initiating Refund, Eliminate all Blockade In the Business
- Management of Refunds & Inspection Miss refunds in case of return
- Improve their sales while helping them with requirement
- Grievances management within TAT
- Analyses of Team Data from Tableau & manage Chats & Mail for Approvals
CRE Analyst
Mahindra First Choice Wheels Pvt Ltd
10.2013 - 08.2015
- CAPS Calls, NPS Feedback, ATA Presentation to stakeholders
- Equal distribution of leads among the pan India Dealerships
- Help Cardekho by providing the New cars Customer Leads
- Audit Associate calls, Toll-Free
- Redressal of Customer Grievances
- Feedback calls & Provide NPS Dashboard to Management
Education
Master of Arts - Political Science Hons
IGNOU
07.2018
Skills
- Relationship savvy
- Critical analytical
- Crisis Management
- Active Listening
- Audit management
- Networking and Windows Troubleshooting
- QC Tools
Accomplishments
- Successfully Upsell New Features to the client to 20% Increase in Revenue.
- Work on Mahindra Finance Pivot project & Won the project.
Hobbies and Interests
- Reflective Writing
- Travelling
- Learning New Languages
Courses
Lean Six Sigma (Green Belt)
Timeline
Senior Business Transformation Analyst
AIS Business Solutions Pvt Ltd
02.2024 - Current
Senior Analyst
R1RCM Global pvt ltd
10.2022 - 02.2024
Audit Analyst
Girnarcare pvt ltd
05.2021 - 08.2022
Greeter Auditor- Freelancing ( International)
British Council
02.2020 - 09.2022
Account Manager- Procurement
Cars24 Service Pvt ltd
10.2019 - 11.2021
CRE Analyst
Mahindra First Choice Wheels Pvt Ltd
10.2013 - 08.2015
Master of Arts - Political Science Hons
IGNOU
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