Sandhya Dilip Kumar
Bangalore
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking Senior-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Professional
DXC technology
Bangalore
10.2021 - Current
- Troubleshot system issues related to operating systems, applications, networking and other peripheral devices.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Responded to escalated service requests from internal teams and external customers.
- Conducted research on emerging products, services, protocols, standards in support of development efforts.
- Maintained knowledge base articles for use by team members when resolving common problems.
- Monitored system logs for errors or anomalies that may indicate a potential issue or outage.
- Collaborated with colleagues across multiple departments to resolve complex technical issues.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
System Administrator
Wipro
Bangalore
09.2020 - 10.2021
- Configured and maintained system hardware, software and network components.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
Education
B.E - Electrical, Electronics And Communications Engineering
T. John Institute of Technology
Bangalore08-2020
Skills
- Hardware diagnostics
- Application support
- Remote Support
- Mobile Device Management
- Virtualization Technologies
- System Administration
- Incident Management
- Disaster Recovery
- Customer Service
Certification
- ITIL V4 Foundation in IT Service Management
- AZ-900 Microsoft fundamentals
- IELTS
Languages
English
First Language
Timeline
Technical Support Professional
DXC technology
10.2021 - Current
System Administrator
Wipro
09.2020 - 10.2021
B.E - Electrical, Electronics And Communications Engineering
T. John Institute of Technology
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
AMBIKA ANYAAMBIKA ANYA
Analyst II Cloud Engineer at DXC TechnologyAnalyst II Cloud Engineer at DXC Technology
Sangeetha NaikSangeetha Naik
Lead Software Engineer at Wells FargoLead Software Engineer at Wells Fargo