Sandhya Kadrikar
Bengaluru
Summary
Senior advisor with extensive experience at GoHighLevel, specializing in project management and relationship building. Demonstrated success in driving customer outcomes through effective training and strategic communication. Skilled in enhancing customer experience and maximizing product adoption, ensuring alignment with client needs and delivering impactful solutions.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
SENIOR ADVISOR, CUSTOMER SUCCESS
GOHIGHLEVEL
Texas
2025.08 - Current
- Listen to customers to identify requirements and pain points, then convert them into actionable implementation plan.
- Assist in webinars, workshops, and training sessions to educate advisors and improve outcomes.
- Act as a mentor for Advisors, leveraging advanced product knowledge to resolve complex issues.
- Proactively follow up with lagging or non-engaging accounts to ensure successful onboarding and long-term adoption.
- Act as a coach and escalation point for Advisors, offering technical expertise, best-practice advice, and risk mitigation throughout implementations.
- Work closely with internal teams to communicate customer needs, ensure alignment, and drive project milestones and deliverables.
- Build strong client relationships, follow up with inactive accounts, and ensure successful onboarding, adoption, and satisfaction.
- Maintain up-to-date product knowledge, engage in cross-training with other success teams, and continuously seek to improve service delivery.
ADVISOR, CUSTOMER SUCCESS
GOHIGHLEVEL
Texas
2024.01 - 2025.08
- Led customer onboarding, migrations, and integrations with a focus on adoption and success metrics
- Managed end-to-end implementation projects, ensuring timely delivery within scope and milestones
- Translated customer requirements into implementation and onboarding plans that facilitated successful project launches
- Engaged customers through regular follow-ups, resulting in increased activation and product usage
- Proactively identified risks and collaborated with stakeholders to resolve issues and avoid delays
- Partnered with cross-functional teams to align on customer needs and deliver seamless solutions
- Suggested process improvements based on workflow analysis to enhance customer experience
CUSTOMER SUCCESS MANAGER
AISSEL TECHNOLOGIES PVT LIMITED
Hubli
2022.02 - 2023.10
- Develop and manage client portfolios.
- Establish clear retention goals and process milestones for the client and employees to work toward.
- Assist customers as needed with setting up and navigating programs or software associated with a product or service.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Assist in creating training courses and educational materials for other members of the department.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Aid in product design and product development.
FREELANCE QUALITY ANALYST
Capzen Technologies
Bengaluru
2021.03 - 2022.02
- Conducted quality analysis on AI transcription to ensure accuracy and reliability.
- Validated transcribed audio files, ensuring adherence to quality standards.
- Conducted thorough quality assessments on software applications and systems.
- Developed and maintained detailed test plans and documentation for projects.
- Collaborated with development teams to identify and resolve defects efficiently.
QUALITY ANALYST
BLH Hitech Pvt.Ltd
Hubli
2020.07 - 2021.02
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Manage end to end quality functions for 2 lines of business (Captioning and Proofing).
- Researched and tested new captioning tools to enhance quality standards.
- Maintaining the quality of the handled process as per given parameters, giving feedback to the agents.
- Maintaining the quality of the handled process as per given parameters, giving feedback to the agents.
- Generating daily reports based on agent's performance.
- Receiving and analyzing client feedback to make workflow efficient.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
BUSINESS CLIENT EXECUTIVE
BLH Hitech Pvt.Ltd
Hubli
2019.09 - 2020.07
- Serving as a liaison and managing the company and the client.
- Participated in client calls to understand client requirements.
- Working closely with clients, technicians, and managerial staff.
- Gathered critical information from client meetings and produced actionable reports.
- Conducted meetings and presentations to communicate ideas and findings effectively.
- Ensuring solutions meet business needs and requirements.
- Documented and communicated results to stakeholders to ensure alignment on project outcomes.
- Providing leadership, training, coaching, and guidance to junior staff.
- Updated and implemented operational procedures to enhance efficiency.
Education
B.Com -
Jain College of Commerce
Hubli2019-01
PUC -
Fatima Pre-University College
Hubli2016-01
SSLC -
Convent High School
Hubli2014-01
Skills
- Customer relationship management
- Project Management
- Relationship Building
- Communication
- Training facilitation
- Captioning
- Proofing
- Excel
- Word
- Power Point
- Loom
Birthdate
01/26/98
Languages
- English
- Hindi
- Kannada
- Tulu
Personal Information
- Blood Group: A+
- Gender: Female
- Marital Status: Married
Certification
Leading And Motivating People With Different Personalities
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
SENIOR ADVISOR, CUSTOMER SUCCESS
GOHIGHLEVEL
2025.08 - Current
ADVISOR, CUSTOMER SUCCESS
GOHIGHLEVEL
2024.01 - 2025.08
CUSTOMER SUCCESS MANAGER
AISSEL TECHNOLOGIES PVT LIMITED
2022.02 - 2023.10
FREELANCE QUALITY ANALYST
Capzen Technologies
2021.03 - 2022.02
QUALITY ANALYST
BLH Hitech Pvt.Ltd
2020.07 - 2021.02
BUSINESS CLIENT EXECUTIVE
BLH Hitech Pvt.Ltd
2019.09 - 2020.07
B.Com -
Jain College of Commerce
PUC -
Fatima Pre-University College
SSLC -
Convent High School