Sagar Patel
Powai
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Payment Associate
Glance Inmobi
11.2022 - Current
- Communicating amongst multiple department heads regarding finances
- Resolving vendor queries specifically catered towards payments and charges
- Handling seller penalty issues
- Validation of GST and TCS claims from vendor bodies
- Financial analysis based on company vs
- Vendor interaction with respect to claims
- Addressing and amending legal policies to onboard new business
- Following up for the shipping cost invoices every start of the month
- Logistic Partner's Invoice analysis and addressing disputes
- Cost analysis for the shipping cost incurred
- Processing payments to courier partners, post deductions if any
- Raising disputes such as weight, rate, Lost, Wrong product delivered
- Following up on credit notes on dispute acceptance cases
- Coordinating with courier partners for concluding the disputes with mutual agreements
- Sharing provisions to the accounting team for shipping cost invoices receivable
- Sharing provisions to the accounting team for credit notes receivable, as per the dispute closure
- Follow up on remittance receivables from courier partners
- Coordinating with cross-functional teams for a smooth payment process
- Handling internal queries of the sales team relating to payments and other logistics disputes
- Providing data-related requirements with the tech team for the automation of the process
Senior Operations LSP
IThink logistics Courier Service
12.2021 - 11.2022
- Handling Three Couriers DTDC, EcomExpress, SmartR
- Arranging Delivery & Solving issues which has been Raised on Tickets
- Taking Follow up on Mails from Courier
- Resolving Refund & Security Issues
- Following up on NDC for Courier
- Publishing Courier Performance reports on monthly basis
- Publishing Ticketing Reports on Daily basis
- Resolving tickets as following TAT basis on Queries
- Follow up on Tickets & providing Positive closure
- Ensuring Tickets Closure in 72hrs
- Forwarding Tickets Queries in Slots to Courier
- Arranging Courier meeting weekly basis
- Maintaining Ticketing Benchmark percentage
- Maintaining Lost & Waiver Sheet
- Maintaining RTO Sheet
- Resolving Pick up issues
Senior Customer Service Representative
Sutherland Global Service
10.2020 - 11.2021
- Provide Guidance to Customers for internet related queries
- Raise & Solve Tickets for Customer's Complaint
- Troubleshooting over the call
- Providing information to the customers regarding ATNT U-VERSE App
- Maintain Customer Relationship
- Reporting to clients regarding application glitch
- Coordinate with Team Leader on Daily basis
Business Development Executive| Key Account Manager
Shop 101
10.2019 - 05.2020
- Company Overview: A Leading E-Commerce Business
- Maintain Master Data
- To maintain backorders and to liaise with vendors/ suppliers on the delivery time of purchase orders
- Coordinate with Vendors
- Follow up on orders to ensure that materials delivered by vendors/ suppliers on time
- Documentation, Offer/ Promotion upload
- Maintain records and follow up file of purchases, shipments and related matters
- Coordinate with Supply Chain Team
- Managing operations & inventory control
- Purchase order placing
- Planning various promotions
- Develop a growth strategy focused both on financial gain & customer satisfaction
- Dealing with vendors and completing the registration to grow more product categories
- Responsible for accounts receivables & bank reconciliation activities
- Responsible for MIS (Management Information System) reporting to keep the management updated of daily progress
- A Leading E-Commerce Business
Sr. Customer Service Executive (JIO Fiber Process)
Wipro BPO Ltd.
10.2016 - 10.2019
- Provide Guidance to Customers for internet related queries
- Raise & Solve Tickets for Customer's Complaint
- Troubleshooting over the call
- Providing information to the customers regarding JIO Apps (Jio TV, Jio Cinema, Jio Money, etc.)
- Maintain Customer Relationship
- Reporting to clients regarding application glitch
- Coordinate with Team Leader on Daily basis
Jr. Customer Service Executive (JIO Mobility)
Wipro BPO Ltd.
10.2016 - 10.2019
- Sim Activation Via Calls
- Retaining Customers from Port out to other Services
- Providing offers to the customers
- Application Troubleshoot
- Resolve Customer's Complaints (If any)
- Assisting the customer providing products knowledge
Customer Service Executive| Key Account Manager
Ola Cab Service Ltd.
07.2014 - 10.2016
- Handling Chauffer's Account on Daily Basis
- Handling Payment Issues
- Coordinating on Daily Basis with Chauffer's regarding the Targets, Plans & Promotions
- Provide Account Summary on Monthly, Quarterly & Yearly Basis with Chauffer's & Ola Management
- Handle Booking over Calls
- Assisting Customers to use Ola App
- Assist Customers for Offer & Promotions
- Coach New Joining's regarding Operational Duties
- Providing Knowledge about applications to New Joining
Education
T.Y.B. Com - BBI
Mumbai University
03.2016
Higher Secondary Certificate -
Maharashtra Board
03.2012
Secondary School Certificate -
Maharashtra Board
03.2010
Skills
- Preparing reports
- Complex Problem-solving
- Decision-making
- Computer skills
- Meeting scheduling
- Record and file management
- Financial acumen
- Loss prevention
- Collaborative teamwork
- Client engagement
Awards
- Promoted to Sr. Customer Service Executive within 12 months in Wipro
- Promoted to Jr. Customer Service Executive within Six Months in Wipro
- Awarded Twice Best Team of the Month in Wipro BPO Ltd
- Awarded Thrice for completing Targets on Continue Basis in Wipro BPO Ltd.
- Promoted to Key Account Manager from CSE in Ola Cabs Ltd.
- General Leader of College
- Organizing Festivals and Events in School and College.
Hobbies and Interests
- Playing Music
- Bike Riding
- Travelling
- Cooking
Languages
- English
- Hindi
- Gujarati
- Marathi
Personal Information
- Date of Birth: 07/07/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Payment Associate
Glance Inmobi
11.2022 - Current
Senior Operations LSP
IThink logistics Courier Service
12.2021 - 11.2022
Senior Customer Service Representative
Sutherland Global Service
10.2020 - 11.2021
Business Development Executive| Key Account Manager
Shop 101
10.2019 - 05.2020
Sr. Customer Service Executive (JIO Fiber Process)
Wipro BPO Ltd.
10.2016 - 10.2019
Jr. Customer Service Executive (JIO Mobility)
Wipro BPO Ltd.
10.2016 - 10.2019
Customer Service Executive| Key Account Manager
Ola Cab Service Ltd.
07.2014 - 10.2016
T.Y.B. Com - BBI
Mumbai University
Higher Secondary Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board