Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Sandhya R

Sandhya R

Bangalore

Summary

IT professional with over 4 years of experience in mainframe systems within Cyberlife-Insurance, specializing in project coordination and service management. Demonstrated expertise in leading cross-functional initiatives and optimizing batch processing environments to enhance IT service delivery. Proven track record of effective communication and collaboration with diverse teams to ensure successful project outcomes and high user satisfaction. Focused on strategic sourcing and driving continuous improvement initiatives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ANALYST I SOFTWARE ENGINEER

DXC TECHNOLOGY PRIVATE LIMITED
12.2024 - Current
  • Company Overview: (TRANSAMERICA)
  • To automate the extraction of job-level metadata directly from JCL and system logs, enabling clients to access structured, real-time job information without manual intervention improving transparency, audit readiness, and operational efficiency.
  • Oversaw 30–50 tickets weekly via ServiceNow, including incidents, JIRA tickets, service requests, and change tasks.
  • Performed impact analysis and root cause identification for recurring job failures and system issues.
  • Coordinated with development and infrastructure teams to resolve high-priority (P1/P2) incidents within SLA.
  • Created and maintained knowledge base articles and SOPs to streamline ticket resolution and reduce MTTR.
  • Aided business users on system issues and performed root cause analysis to reduce incident recurrence by 30%.
  • (TRANSAMERICA)

ANALYST I SOFTWARE ENGINEER

DXC TECHNOLOGY PRIVATE LIMITED
04.2021 - 11.2024
  • Company Overview: (NATIONWIDE)
  • Monitored job execution via UAC, resolved abends using Abend-AID and SDSF and performed reruns as needed.
  • Led end-to-end batch cycle management and ensured seamless execution job across multiple business-critical applications.
  • Designed and implemented dynamic letter templates to ensure consistency and professionalism.
  • Collaborated with stakeholders to define correction standards.
  • Managed L1/L2 support for critical mainframe applications, ensuring 24/7 availability and rapid incident resolution.
  • We have the weekly tasks, monthly tasks, quarterly tasks to be done on the policies.
  • Performed the yearly audits for supporting applications completed before the in-time.
  • Performed end-to-end validation of mainframe applications post-deployment and during environment refreshes, ensuring data integrity, job flow accuracy, and system stability.
  • Coordinated with B247 team to resolve Abends in batch by giving the instructions.
  • (NATIONWIDE)

Education

B. TECH - COMPUTER SCIENCE

Sri Venkateswara Engineering College for Women
Tirupati
10.2020

Skills

  • Mainframe
  • TSO-ISPF
  • File-Aid
  • Change man
  • SPUFI
  • CA7
  • SDSF
  • UAC
  • IBM Fault Analyzer
  • IBM File Manager
  • Control-M
  • ENDEAVOR
  • Workload Automation
  • Z/OS
  • WINDOS FAMILY
  • JCL
  • COBOL
  • SQL
  • VSAM
  • GDG
  • DB2
  • CICS
  • SERVICE NOW
  • JIRA

Certification

  • LOMA 280 / 281 – Principles of Insurance
  • LOMA 290 / 291 – Insurance Company Operations
  • LOMA 301 / 302 – Insurance Administration

Accomplishments

  • Maintained 100% SLA compliance for P1/P2 incidents over three consecutive quarters.
  • Led the implementation of a scan automation solution that reduced MTTA by 40%.
  • Automated ticket creation for job failures, reducing manual effort by 60%.
  • Developed JCL scripts to automate job health checks and alerting, reducing manual monitoring by 60%.
  • Reduced manual effort in job data collection by 70%, enabling clients to access job-level insights instantly, improving audit readiness and operational transparency.
  • Participated in multiple production deployments with zero post-deployment issues.
  • Successfully supported month-end and year-end processing with zero critical failures.
  • Improved ticket routing accuracy and reduced reassignment by 35%.
  • Reduced ticket backlog by 30% through proactive monitoring and trend analysis.
  • Enabled real-time SLA tracking and reporting for management.

Languages

  • English, Fluent
  • Telugu, Fluent
  • Hindi, Intermediate
  • Tamil, Intermediate

Timeline

ANALYST I SOFTWARE ENGINEER

DXC TECHNOLOGY PRIVATE LIMITED
12.2024 - Current

ANALYST I SOFTWARE ENGINEER

DXC TECHNOLOGY PRIVATE LIMITED
04.2021 - 11.2024

B. TECH - COMPUTER SCIENCE

Sri Venkateswara Engineering College for Women

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Sandhya R