Sandhya Sakthivel
Chennai
Summary
Senior Engineer with over 9 years of experience in Information Technology, with domain expertise in Banking and Financial Services. Specialized skills include complex problem-solving, advanced project management. Excel in leadership, teamwork, and communication, ensuring seamless collaboration and project success .
Overview
10
10
years of professional experience
Work History
Senior Engineer
Tata Consultancy Services
Chennai
09.2021 - Current
- Monitored application performance metrics and made adjustments to improve reliability.
- Maintained knowledge base articles regarding common issues encountered when using supported applications.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Debugged and repaired application issues.
- Conducted root cause analysis to identify basis of application problem.
- Provided technical support and training to users and internal teams.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Deployed patches or updates for existing applications following change management guidelines.
- Utilized Git for version control, facilitating team collaboration and code management.
- Resolved escalated tickets related to application support within agreed upon SLAs.
Software Engineer
HCL Tech
Chennai
02.2015 - 08.2021
- Monitoring the applications in the production environment and refreshing the tasks manually according to the business.
- Checking error logs, finding the reason for task failure, and rectifying the same.
- Checking the services and performing health checks.
- Fixing productions related issues and providing information based on SR’s & INC tickets.
- Handling DR activities, monitoring capacity issues on serve
Education
Bachelor of Engineering - Electronics And Communications Engineering
RMK College of Engineering & Technology
Chennai05-2014
Skills
- ITIL framework
- Application monitoring
- Code reviews
- GIT
- Confluence
- Splunk
- SQL
- DevOps
Timeline
Senior Engineer
Tata Consultancy Services
09.2021 - Current
Software Engineer
HCL Tech
02.2015 - 08.2021
Bachelor of Engineering - Electronics And Communications Engineering
RMK College of Engineering & Technology
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