Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SANDHYA SHARMA

SANDHYA SHARMA

Bengaluru

Summary

Senior Business Analyst with 7+ years of experience, skilled in project management and stakeholder engagement. Leverages Agile practices and SDLC methodologies to convert complex data into actionable insights, ensuring alignment with business objectives and enhancing overall project success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

William O'Neil India
BANGALORE
11.2023 - Current
  • Analyzed and understood the project scope, goals, and deliverables to align with business unit needs and strategic objectives.
  • Managed customer expectations by ensuring prompt responses, professional communication, and proactive issue resolution.
  • Applied strong business analysis skills to bridge stakeholder requirements and technical solutions, leveraging Agile practices, SDLC methodologies, and tools like Jira, Confluence, Tableau, and Salesforce to deliver data-driven insights and successful project outcomes.
  • Anticipated potential bottlenecks and risks, proposed mitigation strategies, and communicated solutions to clients and delivery teams.
  • Effectively translated business requirements into functional specifications, ensuring clarity for stakeholders and project teams.
  • Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives), and collaborated with cross-functional teams using Jira and Confluence.
  • Prepared and delivered progress reports, requirement documents, proposals, and stakeholder presentations to track alignment and project success.
  • Defined and communicated project success criteria, while ensuring adherence to SDLC methodologies across the project lifecycle.
  • Conducted end-to-end testing, UAT support, and demo sessions to validate solutions and ensure business readiness.
  • Contributed to the development of best practices, tools, and reporting mechanisms (weekly/monthly reports) to improve project execution and delivery efficiency.
  • Led team meetings to coordinate project timelines and tasks.

Assistant Manager - Business Analyst

Sutherland
BANGALORE
07.2022 - 10.2023
  • Acted as a liaison between stakeholders and management, gathering requirements, clarifying expectations, and ensuring smooth communication across teams.
  • Used SQL queries to extract, validate, and analyze the data from the database.
  • Collaborated with multiple cross-functional teams to collect, validate, and consolidate data for business reporting and analysis.
  • Designed and developed interactive dashboards and visual reports using Tableau and Power BI, presenting sales performance and customer insights to clients.
  • Conducted customer retention analysis using Salesforce, generating reports and actionable recommendations to help improve retention strategies.
  • Delivered daily, weekly, and monthly sales reports through Tableau, Power BI dashboards, and executive PowerPoint presentations, supporting client decision-making.
  • Ensured data accuracy and reliability by validating data sources, monitoring ETL processes, and verifying that dashboards pulled information from the correct databases.
  • Partnered with business and technical teams to translate data into meaningful insights, driving sales growth strategies, and customer engagement initiatives.
  • Contributed to the standardization of reporting practices by creating reusable templates, dashboards, and data models for consistent, efficient reporting.

Business Analyst I

Amazon
BANGALORE
07.2018 - 06.2022
  • Responsible for working closely with the product managers to analyze data, build inferences, and deliver compelling, actionable data insights in terms of multiple reports and dashboards.
  • Proficient in creating, configuring, and fine-tuning ETL workflows designed in MS.
  • Identifying, developing, and executing data analysis to help marketing, product, and category functions create more business impact.
  • Deep dive into massive data sets to answer key business questions using MS Excel, SQL, and other data manipulation languages.
  • Identified top brands and sellers for different product categories. Also, I measured their contribution to overall business using SQL and Excel.
  • Shaping and informing key metrics and indicators by which leadership will assess its performance.

Education

B.Tech - ISE

Reva Institute of Technology And Management
Bangalore
06-2018

Skills

  • Project management
  • Data-driven decision making
  • Stakeholder engagement
  • Software development lifecycle
  • Agile methodologies
  • SQL querying
  • Data visualization
  • Cross-functional collaboration
  • Customer relationship management
  • Requirements gathering
  • JIRA, Confluence
  • Scrum
  • Team management
  • Requirement documents

Certification

  • Generative AI Foundations

Timeline

Senior Business Analyst

William O'Neil India
11.2023 - Current

Assistant Manager - Business Analyst

Sutherland
07.2022 - 10.2023

Business Analyst I

Amazon
07.2018 - 06.2022

B.Tech - ISE

Reva Institute of Technology And Management

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SANDHYA SHARMA