Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandhya Sreelatha

Bengaluru,KA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Support Specialist Insurance & Credit

Revolut Technologies India Pvt ltd
2024.03 - 2025.03
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Customer Service Executive

Amazon.in
Coimbatore
06.2022 - 02.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Unit Sales Manager

ICICI Lombard General Insurance Co
Mavelikara
05.2020 - 12.2020
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Senior Manager Unit Sales Manager

HDFC Life Insurance Company
Kayamkulam
04.2018 - 05.2020


  • Diligent in building and retaining accounts by providing support and attentive service
  • Expertise in marketing strategies, product promotion and merchandising to achieve market penetration
  • Successful record of expanding network connections through persuasive brand imaging
  • Joined as Business Development Manager (Agency Channel) Got promoted to Assistant sales manager on September 2018 and got second promotion on April 2019 as Sales Manager
  • Roles included recruiting new agents, training and support on new business generation
  • Handling a team size of 25 advisors including 6 club members
  • Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Senior Administrator

Sharpline Graphics
06.2012 - 06.2017
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Business Analyst

Potion Infosystems
Delhi
07.2007 - 08.2008
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Education

MBA Finance -

IIPM, Finance and IT
01.2007

B.Com Commerce -

Delhi University
01.2005

Skills

  • Financial Management
  • Business Administration
  • Team Management
  • Vendor Management
  • Administrative Skills
  • Inbound Customer Calls
  • Online Chat
  • Customer Queries
  • Business Development Understanding
  • Customer Relations
  • Microsoft Excel
  • Team Training

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)

Timeline

Support Specialist Insurance & Credit

Revolut Technologies India Pvt ltd
2024.03 - 2025.03

Customer Service Executive

Amazon.in
06.2022 - 02.2024

Unit Sales Manager

ICICI Lombard General Insurance Co
05.2020 - 12.2020

Senior Manager Unit Sales Manager

HDFC Life Insurance Company
04.2018 - 05.2020

Senior Administrator

Sharpline Graphics
06.2012 - 06.2017

Business Analyst

Potion Infosystems
07.2007 - 08.2008

MBA Finance -

IIPM, Finance and IT

B.Com Commerce -

Delhi University
Sandhya Sreelatha