Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Support Specialist Insurance & Credit
Revolut Technologies India Pvt ltd
2024.03 - 2025.03
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Learned and adapted quickly to new technology and software applications.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Customer Service Executive
Amazon.in
Coimbatore
06.2022 - 02.2024
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Unit Sales Manager
ICICI Lombard General Insurance Co
Mavelikara
05.2020 - 12.2020
Met with clients, delivering presentations, and educating on product and service features and offerings.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Senior Manager Unit Sales Manager
HDFC Life Insurance Company
Kayamkulam
04.2018 - 05.2020
Diligent in building and retaining accounts by providing support and attentive service
Expertise in marketing strategies, product promotion and merchandising to achieve market penetration
Successful record of expanding network connections through persuasive brand imaging
Joined as Business Development Manager (Agency Channel) Got promoted to Assistant sales manager on September 2018 and got second promotion on April 2019 as Sales Manager
Roles included recruiting new agents, training and support on new business generation
Handling a team size of 25 advisors including 6 club members
Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Developed sales strategy based on research of consumer buying trends and market conditions.
Directed sales support staff in administrative tasks to help sales reps close deals.
Connected with prospects through trade shows, cold calling and local-area networking.
Resolved customer issues quickly to close deals and boost client satisfaction.
Senior Administrator
Sharpline Graphics
06.2012 - 06.2017
Managed agendas and calendars, boosting productivity and improving organizational initiatives
Managed quality and accuracy of documents, and coordinated movements between different personnel and departments
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Business Analyst
Potion Infosystems
Delhi
07.2007 - 08.2008
Conducted interviews with key business users to collect information on business processes and user requirements.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Analyzed open orders, backlog, and sales data to provide sales team with insights.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Education
MBA Finance -
IIPM, Finance and IT
01.2007
B.Com Commerce -
Delhi University
01.2005
Skills
Financial Management
Business Administration
Team Management
Vendor Management
Administrative Skills
Inbound Customer Calls
Online Chat
Customer Queries
Business Development Understanding
Customer Relations
Microsoft Excel
Team Training
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Support Specialist Insurance & Credit
Revolut Technologies India Pvt ltd
2024.03 - 2025.03
Customer Service Executive
Amazon.in
06.2022 - 02.2024
Unit Sales Manager
ICICI Lombard General Insurance Co
05.2020 - 12.2020
Senior Manager Unit Sales Manager
HDFC Life Insurance Company
04.2018 - 05.2020
Senior Administrator
Sharpline Graphics
06.2012 - 06.2017
Business Analyst
Potion Infosystems
07.2007 - 08.2008
MBA Finance -
IIPM, Finance and IT
B.Com Commerce -
Delhi University
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