Sandhya Sreelatha
Bengaluru,KA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Support Specialist Insurance & Credit
Revolut Technologies India Pvt ltd
2024.03 - 2025.03
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Customer Service Executive
Amazon.in
Coimbatore
06.2022 - 02.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Unit Sales Manager
ICICI Lombard General Insurance Co
Mavelikara
05.2020 - 12.2020
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Senior Manager Unit Sales Manager
HDFC Life Insurance Company
Kayamkulam
04.2018 - 05.2020
- Diligent in building and retaining accounts by providing support and attentive service
- Expertise in marketing strategies, product promotion and merchandising to achieve market penetration
- Successful record of expanding network connections through persuasive brand imaging
- Joined as Business Development Manager (Agency Channel) Got promoted to Assistant sales manager on September 2018 and got second promotion on April 2019 as Sales Manager
- Roles included recruiting new agents, training and support on new business generation
- Handling a team size of 25 advisors including 6 club members
- Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Senior Administrator
Sharpline Graphics
06.2012 - 06.2017
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Business Analyst
Potion Infosystems
Delhi
07.2007 - 08.2008
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Education
MBA Finance -
IIPM, Finance and IT
01.2007
B.Com Commerce -
Delhi University
01.2005
Skills
- Financial Management
- Business Administration
- Team Management
- Vendor Management
- Administrative Skills
- Inbound Customer Calls
- Online Chat
- Customer Queries
- Business Development Understanding
- Customer Relations
- Microsoft Excel
- Team Training
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Support Specialist Insurance & Credit
Revolut Technologies India Pvt ltd
2024.03 - 2025.03
Customer Service Executive
Amazon.in
06.2022 - 02.2024
Unit Sales Manager
ICICI Lombard General Insurance Co
05.2020 - 12.2020
Senior Manager Unit Sales Manager
HDFC Life Insurance Company
04.2018 - 05.2020
Senior Administrator
Sharpline Graphics
06.2012 - 06.2017
Business Analyst
Potion Infosystems
07.2007 - 08.2008
MBA Finance -
IIPM, Finance and IT
B.Com Commerce -
Delhi University
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