Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandhya Y

Bengaluru

Summary

Dynamic System Supervisor with over eight years of experience in managing IT projects and optimizing system performance. Expertise in database administration and technical support, driving improvements through cross-functional collaboration and effective training programs.

Overview

9
9
years of professional experience

Work History

System Supervisor

Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
Bengaluru
07.2016 - 01.2025
  • Managed system configurations for efficient transportation operations.
  • Implemented data backup procedures to ensure system reliability.
  • Monitored system performance and resolved technical issues promptly.
  • Collaborated with cross-functional teams to streamline operational processes.
  • Developed user documentation for system interfaces and protocols.
  • Authored and maintained system technical documentation.
  • Provided quick emergency response, troubleshooting and problem resolution.
  • Managed databases, network infrastructure and system controls.
  • Managed user accounts, permissions, storage allocations, file transfers and backups.
  • Coordinated with vendors to purchase necessary hardware and software upgrades when needed.
  • Assisted IT personnel in the setup of workstations, printers, scanners .
  • Designed reports based on user requirements utilizing SQL queries or Crystal Reports tool.
  • Provided technical support for internal staff with network issues or questions.
  • Monitored system performance to identify potential problems and develop solutions.
  • Recruited, trained and supervised IT department staff.
  • Controlled operational IT budget and expenditures within department parameters.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Examined metrics and prepared IT project progress reports.
  • Met with users, vendors and technicians to determine computing requirements.
  • Analyzed workflows and established priorities for daily operations.

Education

Bachelor of Engineering - Computer Science

Gnana Teja English School
Bengaluru, India
07-2014

Skills

  • SQL query design
  • Data backup
  • System configuration
  • Database administration
  • Project management
  • Budget control
  • Vendor management
  • Training and development
  • IT service management
  • Systems analysis
  • Cost analysis
  • Multitasking
  • IT budgeting
  • Excellent communication
  • Backup and recovery
  • Teamwork and collaboration

Timeline

System Supervisor

Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
07.2016 - 01.2025

Bachelor of Engineering - Computer Science

Gnana Teja English School
Sandhya Y