Sandhya Y
Bengaluru
Summary
Dynamic System Supervisor with over eight years of experience in managing IT projects and optimizing system performance. Expertise in database administration and technical support, driving improvements through cross-functional collaboration and effective training programs.
Overview
9
9
years of professional experience
Work History
System Supervisor
Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
Bengaluru
07.2016 - 01.2025
- Managed system configurations for efficient transportation operations.
- Implemented data backup procedures to ensure system reliability.
- Monitored system performance and resolved technical issues promptly.
- Collaborated with cross-functional teams to streamline operational processes.
- Developed user documentation for system interfaces and protocols.
- Authored and maintained system technical documentation.
- Provided quick emergency response, troubleshooting and problem resolution.
- Managed databases, network infrastructure and system controls.
- Managed user accounts, permissions, storage allocations, file transfers and backups.
- Coordinated with vendors to purchase necessary hardware and software upgrades when needed.
- Assisted IT personnel in the setup of workstations, printers, scanners .
- Designed reports based on user requirements utilizing SQL queries or Crystal Reports tool.
- Provided technical support for internal staff with network issues or questions.
- Monitored system performance to identify potential problems and develop solutions.
- Recruited, trained and supervised IT department staff.
- Controlled operational IT budget and expenditures within department parameters.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Examined metrics and prepared IT project progress reports.
- Met with users, vendors and technicians to determine computing requirements.
- Analyzed workflows and established priorities for daily operations.
Education
Bachelor of Engineering - Computer Science
Gnana Teja English School
Bengaluru, India07-2014
Skills
- SQL query design
- Data backup
- System configuration
- Database administration
- Project management
- Budget control
- Vendor management
- Training and development
- IT service management
- Systems analysis
- Cost analysis
- Multitasking
- IT budgeting
- Excellent communication
- Backup and recovery
- Teamwork and collaboration
Timeline
System Supervisor
Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
07.2016 - 01.2025
Bachelor of Engineering - Computer Science
Gnana Teja English School
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