Sandhya Rani Paladugu

Project: 2021 Renewals

• Renewal is an annual process that covers all product offerings (medical and ancillary) to all lines of business. Renewals are required to be sent 60-90 days before the renewal date based on the line of business (LOB) and the regulations for that LOB.
• Thoroughly going through requirements, Understanding and analyzing them.
• Interacting with Onsite Coordinator for any clarifications required.
• Preparing Test plan.
• Adding Requirements to TFS.
• Preparing Test scenarios which include positive, negative, regression, Ad-Hoc.
• Preparing Test cases.
• Mapping Test cases to requirements.
• Functional Testing, Regression testing.
• Testing letters both manually and using FACETS front end.
• Identifying defect.
• Creating defects by identifying the root cause and prioritizing the defect.
• Mapping bugs to test cases.
• Following up on bugs.
• Retesting and closing of bugs.
• Preparation of bug density reports and sending weekly status reports.
• Sending final test results reports.

Project: Enterprise Commerce OA 3.0

• OEM Activation is the new product activation standard for Microsoft, beginning with Windows 8. The new program enables OEMs to digitally order and receive product keys from, and report computer information to, Microsoft as well as enables activation of software on specific hardware. It is a software sales channel working with around 42 applications and supports efficient and secure validation of genuine Windows as well as other Microsoft products and services.
• Providing Tier 2 support for BizTalk server 2010; SQL Server 2008 R2 Applications in a technically sophisticated project.
• Providing Tier 1 support for production issues.
• Testing of services during Quarter Release and monitoring Business activity, Application and Message Bus using tools like SCOM.
• Detecting and troubleshooting BizTalk related, Job related, disk space and other issues that interrupt the continuity of the service.
• Coordinating with different teams like SAP, Business Team and stake holders to solve the issues.
• Contributing to the mentoring of new resources on the entire engagement process, functionality of the application and on technical requirements.
• Always making it sure that resolving Service Requests & incidents within the SLA metrics.
• Responsible for documenting issues, this can be used by all the resources within the team.

Project: MA Pex

• Blue Cross Blue Shield Association has issued a mandate to improve outcomes, care management for Medicare Advantage members living outside of a control/home plan service area. It is a new approach for care management and provider engagement of out-of-area group Medicare Advantage (MA) members. This new Plan-to-Plan arrangement is designed to enhance the way blue plans support Medicare Advantage Group accounts and their members who live outside of Home Plan service areas.
• Understanding and analysis of Requirements, layout, and Scenario documents.
• Preparation of test plan.
• Preparation of test scenarios.
• Preparation of test cases.
• Mapping requirements to requirements.
• Preparation of Json files.
• Raising the defects by identifying the root causes, prioritizing defects, and logging them in TFS.
• Tracking defects, retesting them and closing the defects.
• Preparing bug density report.
• Sending weekly status reports.
• Thoroughly testing all scenarios.
• Performing functional, regression, positive, negative and re-testing.
• Sending final status report.
• Closing the project.

Project: OEM

OEM is one of the Microsoft wings where they provision software products like operating systems, office products and windows games etc. It’s an application support and enhancement project services to make the business and operations easier for Microsoft and its customers.

Responsibilities:

• Creating, scheduling and monitoring jobs and alerts and troubleshooting the failed jobs.
• Recovering the databases from backup in disasters.
• Clustering, replication and Always On.

· Resolving SQL Server problems which involve in-depth knowledge of SQL Server architecture, connectivity, backup/restore, database corruption, security.

· Managing high and critical Incidents to ensure timely resolution.