Sandip Andhale
Pune
Summary
Detail-oriented and technically proficient IT Support/System Administrator with hands-on experience in managing Windows and Mac operating systems, virtualization platforms, and enterprise cloud technologies. Adept at application support, security management, Active Directory, and ticketing systems. Proven ability to resolve complex technical issues, support virtual environments, and maintain high levels of system security and availability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desktop Support L3
Mouser Electronic India Ltd.
Pune
01.2022 - Current
- Provided Tier 3 support for Windows and Mac-based systems, resolving hardware and software issues for end users.
- Administered user accounts in Active Directory and Azure AD.
- Managed virtual environments using Citrix Director, XenDesktop, and Nutanix Prism.
- Managed user accounts and access rights in Active Directory and Office 365, including licensing, distribution lists (DLs), and basic Intune portal management.
- Deployed and maintained applications and updates via SCCM and Intune.
- Utilized ServiceNow and Fresh service for ITSM, tracking incidents, requests, and changes.
- Utilized Rapid7 for vulnerability assessment and remediation, focusing on high-risk devices to ensure security compliance.
- Created and managed VMs for development and production environments.
- Delivered remote support for diverse endpoints including Windows PCs, MacBooks, Chromebooks, and thin clients.
- Automated routine tasks using PowerShell scripts to improve efficiency.
Desktop Support Engineer
Delmon Solution (Client - Amdocs)
Pune
04.2019 - 12.2021
- Performed advanced troubleshooting of operating system, application, and hardware issues across multiple platforms.
- Troubleshooting VDI-related issues.
- Manage software packages on workstations with the help of SCCM
- Supported Office 365, Exchange Online, and SharePoint Online for enterprise users.
- Hands-on experience using ServiceNow for incident management, service requests, and tracking issue resolution.
- Utilized remote access tools to diagnose and resolve complex user issues in collaboration with cross-functional IT teams.
- Installed, configured, and maintained antivirus solutions on client machines to ensure endpoint protection.
- Manage user accounts and access in Active Directory and Office 365.
- Delivered technical support and guidance to end users on daily IT issues, ensuring high levels of user satisfaction.
- Created and maintained Knowledge Base (KB) articles for recurring or common technical issues to support internal documentation and self-service.
- Installed, configured, and managed Citrix environments and VPN solutions for secure remote access.
- Managed file and folder permissions, implemented data sharing policies, and supported users in secure data collaboration.
- Maintained proactive communication with vendors for warranty claims and device servicing to reduce downtime.
Network & Hardware Support Engineer
Sactech Automation Pvt. Ltd.
Pune
12.2016 - 04.2019
- Installed, configured, monitored, and maintained computer applications and networks to ensure optimal system performance.
- Provided remote technical support to onsite users, resolving hardware, software, and network-related issues promptly.
- Configured and maintained operating systems across various platforms, ensuring compliance with organizational standards.
- Prioritized and managed IT support tickets, troubleshooting network and system issues by engaging users to accurately diagnose root causes.
- Oversaw the lifecycle of IT assets including device builds, deployments, and decommissions, ensuring proper documentation and compliance.
- Managed application support and provided end-user assistance for information security services.
- Created and maintained detailed technical documentation and specifications to support planning and implementation of IT infrastructure upgrades and new deployments.
Education
Bachelor Of Engineering - E&TC
Sandip Foundation
Nashik06.2016
Skills
- Windows
- MAC Operating Systems
- Virtualization Technologies
- Active Directory Management
- Virus and Malware Removal
- Application support
- Citrix director
- Xendesktop
- Nutanix Prism
- SSCM
- Intune
- Azure Active Directory
- Creating And Managing VMs
- Ticking tools Fresh service
- ServiceNow
- Rapid 7 Security tool
- Office 365
- PowerShell
- Proof point
Certification
AZ-900 Microsoft azure fundamentals
Disclaimer
I hereby declare that the particulars given above by me are correct to the best of my knowledge.
Timeline
Desktop Support L3
Mouser Electronic India Ltd.
01.2022 - Current
Desktop Support Engineer
Delmon Solution (Client - Amdocs)
04.2019 - 12.2021
Network & Hardware Support Engineer
Sactech Automation Pvt. Ltd.
12.2016 - 04.2019
Bachelor Of Engineering - E&TC
Sandip Foundation
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