SME
TCS
- Have Completed 11 Years in TCS.
- As a SME handled project operations activity, monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Developed open and professional relationship with team members, enabling more effective issue resolution.
- Communicated and coordinated with the client in a daily basis regarding the new process update and share the same with in my team members
- As a RCML (Relationship Crisis Management Lead), maintained BCP documents and done many testing and planned for drills.
- As a Learning and Development SPOC have trained my team for enhancing their knowledge and also shared current organizational updates.
- Have experienced in Power BI.
- Resolved application and software issue of the client's device.
- Attend tower call with client to discuss weekly performance.
- Have knowledge in outlook, office365, Adobe, techsmith, Office visio, eclipse, scooter, FME, python, SAP GUI, and other software.
- Working on Hardware & Software incident in BMC Remedy Tool
- Issued device as per the job role profile of the user tag it in SAP.
- Coordinate with Space management, HR, Messaging, IAM & Tools team for complete the on-boarding process.
- Troubleshooting software issue, working in citrix & outlook related issues
- Worked on VPN related issues
- Win 11 updates and project related work.
- Prepare work order in SAP and release task s to the technician team.
- Working on daily incidents in ITSM BMC Remedy tool for various IT peripherals, Laptop & Desktop issued, Laptop travel set up tickets handled for the users depending on life cycle of the device.
- Registered user Email address in vendor website for software licensing.
- Sending App validation request for system update.
- Reviewed monthly requisition for accuracy and completeness.
- Reviewed weekly and monthly budget performance reports, ensuring all departments and agencies operated within allocated budgets investigated excessive expenses and reporting discrepancies.
- Developed team communications and information for Scrum meetings.
- As a SME taken care of Telework online store where customer can deal with their day to day transaction. Commnicated with them over the call and took remote access to set up their Ariba profile so they can visit the online store easily and fulfill there requirements.
- Attend tower calls multiple times to discuss regarding team performance as well as project update.
- Worked in Win10 Team. Like, by taking remote of the user update the OS version, Basic troubleshoot of the device.
- Have experienced in uninstall and Reinstall SCCM, WIN10 Troubleshooting, MS Outlook Troubleshooting